Watermans Reviews 

621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the hair care products for significantly reducing shedding, boosting volume, and visibly improving overall hair thickness and healthy growth. Many people also highlight that the shampoos and conditioners smell wonderful, feel luxurious, and leave customer hair feeling exceptionally soft and manageable. Some reviewers were not happy with their experience, noting that the items completely failed to improve hair growth or caused unwanted dryness and breakage. A few consumers additionally mentioned dealing with persistent hair shedding, unexpected scalp irritation, or finding a troublesome sticky residue after washing.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the lightweight formula does not weigh hair... See more

Quality

People report positive experiences with quality, noting that the hair products leave locks feeling softer,... See more

User experience

Consumers find user experience to be very satisfying and positive overall. Reviewers note that the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Watermans shampoo and conditioner for approx 9 months now and I really see a big difference. Hardly any shedding and no longer having to remove huge clumps of hair from plug hole al... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compare... See more

Company replied

Rated 5 out of 5 stars

My hair started to fall out in clumps, after an abusive relationship left me drained. I invested in the Grow More shampoo and conditioner, and can definately say that it has helped regrowth. I also... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(621)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The shampoo and conditioner

The shampoo and conditioner used to be brilliant, I was gifted some for Christmas the conditioner has left my hair in a dry frizzy mess, used this product for over a year and my hair was always silky soft after use. Will not get this product again especially with such a high price tag. What have you done to the product waterman.

In reply Boots must be selling a fake product even the smell has changed and the label is missing salon tested in small

25 January 2026
Unprompted review
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Reply from Watermans

Thank you very much for placing this review. The ingredients in our products have not changed in anyway, as we firmly believe in their effectiveness.
It would be unwise to make any changes to them given their popularity.

Rated 5 out of 5 stars

My hair was snapping and coming out…

My hair was snapping and coming out every time I washed it. After only 1 month, my stylist couldn’t believe the difference, very happy with results.

7 December 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Apbsolutely amazing g product my hair…

Apbsolutely amazing g product my hair has transformed from thin to getting thicker love the product with trying especially if going through menopause regards Sara

22 January 2026
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 5 out of 5 stars

I like watermans shampoo and…

I like watermans shampoo and conditioner I have used it for about 14 weeks now I’ve washed it every other day when can I start leaving it a little longer I between washers

21 January 2026
Unprompted review
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Reply from Watermans

Thank you so much.
Our products work gradually over time, but once you're happy with how your hair feels, you can switch to a maintenance routine—using our products just a couple of times a week to help keep your results. Since our formulas nourish your scalp with essential nutrients, stopping completely may set you back to where you started. Consistency is key! 😊

Rated 2 out of 5 stars

Used this shampoo for a bit has I’m on…

Used this shampoo for a bit has I’m on cancer treatment and suffering with hair loss tried a lot of shampoos, but this sounded positive so I brought some and unfortunately I started getting hair issues I’ve not had before I got hair loss and dry and itchy scalp my hair got that dry it was like straw. I’m using baby shampoo now and my scalp is a lot better. I think there should be a warning on the bottle can cause allergic reactions specially for people who are on any kind of treatment.

19 January 2026
Unprompted review
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Reply from Watermans

We understand how upsetting hair and scalp issues can be, especially during treatment. Everyone’s hair journey is unique, and responses to hair care treatments can vary greatly due to factors like genetics, hormonal changes, and underlying health conditions.
We are happy to hear you’ve found some relief.

Rated 5 out of 5 stars

Completely amazing products

Completely amazing products! I use the shampoo and conditioner, the purple shampoo and the heat protection product. As a 53 year old woman with extremely thin hair I would not use anything else. I love the fact that the purple shampoo keeps the great colour I want without having to worry that I’m sacrificing my hair condition to achieve it. The heat protection is peace of mind too as I need to blow dry and style my hair in order for it to look nice

1 January 2026
Unprompted review
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Reply from Watermans

Amazing, thank you for the lovely comments. We are so happy our products are helping.

Rated 5 out of 5 stars

ProtectMe Leave in

ProtectMe Leave in
This Leave-in works superbly with Watermans Shampoo. I was really pleased with the results; it made my hair feel soft and manageable. Another wonderful addition to my hair care routine. Thanks Watermans

10 January 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 5 out of 5 stars

Fabulous products

So far I’ve had the grow me shampoo, conditioner and the hair oyl! The hair oyl is amazing and my hair feels lovely and smooth plus it smells lush !! Shampoo and conditioner I feel I’m just starting to see results as my hair actually feels thicker now !

8 January 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

What sorcery is this


What sorcery is this? Asking for a friend.
Watermans was recommended to me and I am so glad I found you.
From the first wash I could see the difference as my hair felt and looked different and it’s just got better and better. It’s not just the fact that I may be miraculously giddying up regrowth because I’m not to sure about that yet (just going into month three) but it’s the fact that I am not seeing any great hair loss. My brush would be full of hairs and every couple of days I would be cleaning the magnitudes of hairs out of my brush. Now I just see a few hairs after a week of use. It’s just amazing.
I follow the instructions on the shampoo and conditioner. In fact I leave both the shampoo and conditioner in for at least 5 mins and of course I do the one minute massage for both and I repeat this routine every alternate day.
I am so pleased that I found you. You have given me a better looking head of hair. Stronger and bouncier. Thank you.

30 December 2025
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 1 out of 5 stars

Hair products good

Been using your hair pruducts all of them for many yrs this week brought the mascara and its got to be the worst iv ever used .I put one coat on after 10 mins I looked a right mess I ended up with 2 black eyes which were burning.never again so disappointed wast of money m howell

3 January 2026
Unprompted review
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Reply from Watermans

Thank you for placing your review. Our product is not classed as waterproof so after a period of time as the day progresses the mixture of mascara and lash serum containing natural oils, can combine with the oil in your skin and can make the mascara pigment transfer onto your skin, even if your skin isn't naturally oily, sweat and heat can also be a major factor.

Rated 1 out of 5 stars

Does not work

Bought product over 20 times and used as directed, persevering over a few years; it did absolutely nothing to improve growth or strength of hair. I have since found that no shampoo has the ability to make your hair grow faster (a trichologist confirmed this to me) - claims that one will are marketing nonsense. I complained to company, asking for refund (as is a consumer's right) and they fobbed me off. Don't waste your time or money.

30 May 2025
Unprompted review
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Reply from Watermans

We're really sorry to hear that you didn’t see the results you were hoping for with our products. Everyone’s hair journey is unique, and responses to hair care treatments can vary greatly due to factors like genetics, hormonal changes, and underlying health conditions.

Watermans products are formulated to nourish the scalp and support healthier follicles. In many cases, they work to address the root cause before visible growth begins, so patience and consistency are key.
We truly appreciate your feedback, Please don’t hesitate to contact our customer care team if you need any further support.

Rated 5 out of 5 stars

Very helpful products!

Very helpful, and honest emails, give the confidence that using advertised products do work. They do!!!

1 December 2025
Unprompted review
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Reply from Watermans

Thank you so much for your review, It really means the world to us.

Rated 5 out of 5 stars

Super product shiny

I have been using waterman shampoo now for about a 3 week and wow its so shiny its amazing I love using is on my ball sack too hairs are growing perfect. Absolutely amazing products the hair growth shampoo does exactly what it says on the bottle. The hair growth off two to three weeks now is amazing full thick hairs.

28 December 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 5 out of 5 stars

The Best.

I ordered, I order and will order. I took the capsules for menopause because I felt inflammation in my bones and pain. After 2 days of taking the pain went away, after 2 months of taking it I feel very good, Thank God. I also took shampoo, balm and elixir between vitamins for hair - I have hair below the waist which I and others really like, Thank God. With all responsibility and from the bottom of my heart I thank everyone involved who made these wonderful products and I sincerely recommend them (. I am 48 years old, I have a medical education and a biology education.)

22 January 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

Great product

Great product - it actually works!

1 December 2025
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave this review. We really appreciate it.

Rated 5 out of 5 stars

Not only does this product really work…

Not only does this product really work to help my hair grow stronger and healthier but the company actually wants people to get results! Every time I order I receive an email telling me exactly how to use the product for the best result and this really makes such a difference!

8 December 2025
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Great Stuff!

Great Stuff!! I’ve been using Watermans shampoo & conditioner for two years now. And I can see a big improvement and difference in my hair. Thicker & fuller. Would highly recommend using this product.

8 December 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 1 out of 5 stars

Terrible & Unethical Company

Endlessly bombarded with unwanted marketing/sales emails - DAILY.
Have unsubscribed numerous times which they have ignored - i never even consciously subscribed to being put on a mailing list.
Have now officially reported them to ICO for breach of GDPR obligations.

24 September 2025
Unprompted review
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Reply from Watermans

Hi Ian,
We’re very sorry to hear about your experience. We take data protection and email preferences extremely seriously, and we never wish to send unwanted communications.

We have now located your details and ensured we have proof on our Shopify system you are unsubscribed but just making further checks to see why it is unsubscribed but still sending you emails.

As we cannot discuss personal data publicly, please feel free to contact us directly, if you would like any further confirmation or support we are here to help.

Thank you for bringing this to our attention,

Gail Waterman , Watermans

Data Protection Lead

Rated 5 out of 5 stars

I can not recommend this shampoo…

I can not recommend this shampoo enough. It takes a while to see improvements but I would definitely say all my thinning parts at the front of my hairline have grown back.

4 August 2025
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 3 out of 5 stars

Hi I have been using the shampoo for 1…

Hi I have been using the shampoo for 1 month . I use it every five days . With every wash I lose more than 300 hair strands . I know losing 100 hairstrands is normal . Other days I loose around 100 strands when I don’t shampoo . So when you recommend that shampoo should be used 2/3 times a week , that will make me bald within 1 month . So do u think it will get better over time ? If someone had other medical issues , the shampoo will not be effectful, right ?

23 November 2025
Unprompted review
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Reply from Watermans

Thank you for your review.
The recommended usage for the Shampoo is to wash hair 4-5 times on a weekly basis. You would then need to massage the product into the scalp and then leave to soak for 3-4 minutes per wash. the product needs to be used continuously for 3+ months.
If you have any medical issues then it may be better to speak to a healthcare professional. Watermans products are Cosmetic and Not Medical. Our products work for the majority but due to people having different DNA we cannot guarantee individual results as what works well for one person may not suit another.

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