Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!
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See what reviewers are saying
Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more
Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more
Love the products, I keep ordering more! Very refreshing drinks, lots of options (some better than others, but everyones taste is different). Good delivery, and frequent sales!
Company details
Written by the company
waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.
Contact info
Erika-Krenn-Promenade 15, 1100, Vienna, Austria
- https://www.waterdrop.com/pages/hilfe-center-kontakt
- waterdrop.com
4.2
Great
18K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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I love Waterdrop🫶🏻 for me it is an easy…
I love Waterdrop🫶🏻 for me it is an easy way to drink 2 or 3 litre per Day. Some flovours are not my taste, but I found my favourites🫶🏻
5 February 2026
Unprompted review
Very unpleasant
Very unpleasant, artificial taste. Was very disappointed in these. Wish I had checked there was a satisfaction guarantee, as even bought at half price via a supermarket these are expensive and below par. Any of you five star reviewers want to buy my 11 remaining capsules?
4 February 2026
Unprompted review
Reply from waterdrop®
Hi Sarah,
thank you for your feedback.
We’re sorry to hear that the taste didn’t meet your expectations. Everyone’s taste preferences are different, so some of our flavors may be more enjoyable with a different amount of water or by trying another flavor from our range.
We hope you might find a combination that suits you better!
All the best,
Your waterdrop® team
Excellent taste well worth buying
I received my order yesterday and im so impressed with the quality the drinks bottle is great and perfect thickness of the glass and keeps the drinks cooled.
I got the cola flavoured drops strawberry peach iced tea and mango and cherry boost love them all flavour is good quality cola one to bit to get used to but loving it now get a hint of caramel and cola taste.
not be long before i order more and try other kinds.
delivery was great and painless didn't need to contact waterdrops that's why i have given them a 5 star.
i lok forward to buying more
3 February 2026
Unprompted review
Great customer service
I bought a water bottle from Waterdrop a couple days ago, and its coating turned out to be faulty. I reached out to customer service and couldn’t be happier with the service and outcome I got. Very friendly and understanding staff, and I’m already getting a replacement bottle soon too! Thanks for helping me out.
3 February 2026
Unprompted review
Tastes very weak. even with only 400ml of water. Use two tabs!!
Personally i use two tabs for my own taste. The cola flavour is great, IF you use two tabs. Also it took 18 days for the starter pack to get to me, after i placed the order.
Came from Czech Republic, FecEx delivered my order, which they couldn;t find my address initially. Strange, no one else (DPD, UPS and royal mail dont have issues).
4 days alter, item delivered after a call to fedex local depot.
2 January 2026
Unprompted review
Reply from waterdrop®
Hi and thank you for sharing your experience.
We’re glad to hear that you enjoy the Cola flavor when using two tabs!
We’re sorry for the delivery delays and the difficulties with FedEx. Unfortunately, sometimes international shipments can face unexpected challenges, but we appreciate your patience in resolving it.
Your feedback helps us understand where we can improve the delivery experience.
All the best,
Your waterdrop® team
Great quality and great service
Great quality, but more important they have amazing customer support, especially Adel. Great great service really can't stress this enough
1 February 2026
Unprompted review
I hate drinking water
I hate drinking water and not a lover of squash so this is a perfect solution I get my water intake and at a flavour I love.
I love the fact I have a subscription for my 'I can't afford to run out of' flavour it just delivers at my convenience.
29 January 2026
Unprompted review
Delays
Delays, delays, delays. I ordered the product well over a month ago, but shipment has repeatedly been delayed and I still haven't received the product. The company does not reach out proactively to inform about the shipping process
28 January 2026
Unprompted review
Reply from waterdrop®
Hi, thank you for your feedback.
We are very sorry for the repeated delays and for the lack of proactive communication regarding your order.
This is certainly not the experience we want to provide. Please contact us at info@waterdrop.com with your order details so we can look into your case immediately and work toward a quick resolution.
All the best,
Your waterdrop® team
I love the water drop capsules
I love the water drop capsules, especially the cola flavour - that’s the only one I use now. I only wish I could change the delivery to every 2 months instead of having to receive them every month - it doesn’t give me that option tho
20 January 2026
Unprompted review
Really happy with Waterdrop
Really happy with Waterdrop. The flavours are fresh and subtle, not overly sweet, and it genuinely makes drinking enough water easier during the day. Love that it’s sugar-free and feels like a small upgrade to a healthy routine. Definitely sticking with this.
5 January 2026
Unprompted review
Love love love waterdrop
I love all the different tastes but also that Waterdrop invests in new tastes so you can change. They deliver quickly and they have really nice actions. I'm a big fan of Waterdrop, I only drink waterdrop, take them with me on Holiday to Spain ;-)
26 January 2026
Unprompted review
Taste disgusting and when I tried to…
Taste disgusting and when I tried to return had to cover the cost to send them recorded back to Czech Republic for the pleasure. Expensive, disgusting and terrible customer service.
No refund as it wouldn’t have been worth sending them back as the reimbursement for that cost is in vouchers for their under parr products. Also take ages to dissolve. Not impressed!
22 January 2026
Unprompted review
Reply from waterdrop®
Hello Tara,
thank you for sharing your experience. We’re very sorry to hear that you were disappointed with both the taste of the product and the return process, we understand how frustrating that must have been. This is certainly not the impression we want to leave.
If you’re open to it, please feel free to contact our customer service team at info@waterdrop.com with your order details. We’d be happy to review your case more closely and see if there is a better solution we can offer.
All the best,
Your waterdrop® team
I drink way more water with water drop…
I drink way more water with water drop products.
26 January 2026
Unprompted review
Works better then expected
I was looking for a way to drink less Cola and know myself that just drinking water isn't for me. I am using Waterdrop for 6 months now and it is working great for me! I found a few flavors that I like and even got a few free rewards with their points system.
26 January 2026
Unprompted review
Worst investment ever
Worst investment ever. After one week used filtered water, kettle completely was inside covered in scales. Descaled kettle. After one week again the same situation. Can't believe it. Bought Brita again and no problems
5 January 2026
Unprompted review
I highly recommend this company and it's products !…
My parcel arrived promptly,in a nice and sturdy box.All the flavours were correct (I even received an extra apple box)👍🏼. Whatever you order from Waterdrop is always a really good quality product.Whether it be a bottle,a drink,a flask,or a glass.I highly recommend this company and it's products
23 January 2026
Unprompted review
Great products, nice service
The products are really good and it helps me a lot to get a routine into my drinking during the day. Ordering and delivery always very easy and quick.
12 January 2026
Unprompted review
Stay hydrated naturally
Great choice to help you stay hydrated. Cubes are easy to use and taste amazing. It makes me feel.good knowing h these products are all natural. Also love the lucy cap, check it out if you want to make sure you are drinking enough water
21 January 2026
Unprompted review
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