My parents purchased a waterbed from Mr waterbed many years ago. The bladder and battons needed replacing so we called Mr waterbed again. Being on the sunshine coast I thought it would be a long wait... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to say a big thank you to Ben. I bought a waterbed in Germany and had trouble setting it up again after moving. Ben came straight away and was incredibly kind and helpful—he didn’t even c... See more
Company replied
I ordered a lumbar support, softsider bladder on a Friday afternoon. The order arrived by courier around 9am on Monday morning in a carton which was clearly marked 'Do not use knives to open'. Conditi... See more
Company replied
Our old waterbed was rotten after 40 years and contents insurance told us to get a new one. Ben was the closest and made what look like an excellent product at a great price. Left a message on his p... See more
Company details
Written by the company
Mr Waterbed has been a family business for over 40 years. Ben and family are always happy to talk waterbeds; we are dedicated to customer service and honesty in internet sales and service. We believe that our reputation is unequaled in the Australian Waterbed Industry. Mr Waterbed can custom make a waterbed, frame or furniture to your design and also modify frames for Wheelchair access for hoists etc for customers. Shipping is Australia wide on, waterbed heaters waterbed bladders waterbed liners complete soft side and timber framed waterbeds waterbed parts We strive to make the best possible Waterbeds using Australian made parts. Having our own factory, we are able to keep overheads to a minimum, giving you the benefit of dealing directly with the manufacturer for any custom designs or additions you may like to our existing range. The products we display on this web site are only a sample of the range we can make. Feel free to ask us about any other waterbed product not on view by calling 1800 124 44
Contact info
203 Mudgeeraba Road, 4213, Tallai, Australia
- 1800 124 444
- ben@waterbed.com.au
- waterbed.com.au
4.8
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service I received was outstanding
The service I received was outstanding. From my phone call to Ben to ensure I had the correct replacement bladder to the very prompt delivery of my order, the customer service exceeded my expectations.
Thank you Mr Waterbed
18 February 2026
Unprompted review
Reply from Mr Waterbed
Denise
Thank you for the kind words, we always try our best.
Regards
Ben
My order was delivered quickly
3 February 2026
I am happy that I am able to speak to…
I am happy that I am able to speak to Ben who is a caring professional and very reliable. I love all his products
6 February 2026
I spoke to Ben Darke when I called and…
I spoke to Ben Darke when I called and he was extremely helpful. after this call I purchased the mattress and was told of 7-10 days delivery. It arrived within for days, so I am very pleased with the service
2 February 2026
Reply from Mr Waterbed
Adrienne.
Thank you for your review, we always try our best :)
Regards
Ben
Mr Waterbed
Quick response to my online order
27 January 2026
Fantastic Service
Great communication and super fast delivery. A fabulous range of "goodies" available.
3 February 2026
I was keen to have a waterbed similar to my old one.
I was keen to have a waterbed similar to one I bought 30 years ago. I was advised by somebody who had been in the business for 40 years! who knew all about it. He also gave me good advice on the new one which is much nicer and better construction than the old.
28 January 2026
Reply from Mr Waterbed
Andrew
Always happy to help, thank you for your order.
Regards
Ben
Thank you Mr Waterbed!
The customer service from Ben was exceptional. Quality products and super quick delivery. Couldn’t be happier! Thank you.
27 January 2026
Unprompted review
Reply from Mr Waterbed
Debby,
Thank you for the review, if you have any questions on your waterbed feel free to call me on 0418753220.
Regards
Ben
Mr Waterbed
I messed up my address
I messed up my address, so my order was returned to sender. After making contact they were really quick at resending my order, without any hassle. Great customer service!
19 January 2026
On line purchase easy to navigate
On line purchase easy to navigate. Very short delivery especially as bladder leaking.
18 January 2026
Reply from Mr Waterbed
Anne
Sorry to hear you have not received your order i will chase this up with the Sydney office tomorrow and see what the issue is, shipping problems we are never aware about until advised by clients.
I shall certainly get back to you.
Regards
Ben
Mr Waterbed
Update,
Good morning Anne,
As suspected the carrier has misplaced your order, i will reship your parts today, if for some reason your recieve two orders let me know.
I apologise for them, freight can be the one variable we can't control.
Regards
Ben
Mr Waterbed
Reply from Mr Waterbed
Grant,
Thank you for the review.
I don't mind being simple and reliable :)
Regards
Ben
Easy to deal with and quick delivery
29 December 2025
Reply from Mr Waterbed
Thanks for the kind review and your order
Reply from Mr Waterbed
Peter
Always great to see repeat customers that are happy.
Many Thanks for the review.
Regards
Ben
Great service as always & super quick…
Great service as always & super quick delivery. Can't recommend highly enough.
4 January 2026
Reply from Mr Waterbed
John,
Always Happy to help.
Regards
ben
Mr Waterbed
Reply from Mr Waterbed
Brian,
Thank you for taking the time to write a review.
We are happy to help for all your waterbed needs.
Regards
Ben
Reply from Mr Waterbed
George,
Thanks for the nice review and your order.
Great Experience
Mr Waterbed provides Waterbed owners with exactly what they need, at great prices with a easy, secure and quick checkout service
5 January 2026
Unprompted review
Reply from Mr Waterbed
Neale,
Always Happy to Help, thank you for the review.
Ben
Mr Waterbed
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