Water Babies Reviews 

2,101
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how friendly, supportive, and patient the instructors are, helping little ones build wonderful water confidence and crucial safety skills from an early age. Families really love that the swimming sessions are fun, engaging, and well-structured, offering a fantastic bonding opportunity for parents and babies every single week. Some people were dissatisfied with the facilities, noting that there were not enough changing rooms available or suitable spaces to handle toddlers comfortably. Reviewers mentioned having to rush or facing challenges when trying to change their growing children after lessons.

What people talk about most

Staff

Consumers find staff to be positive, highlighting instructors who are incredibly patient, welcoming, and... See more

User experience

People report positive experiences with user experience, highlighting how instructors build water confidence... See more

Service

Users describe positive interactions with service, highlighting wonderful bonding experiences and essential... See more

Product

Customers report overwhelmingly positive experiences with the classes, noting that they are well-structured... See more

Facilities

Clients share ambiguous opinions on facilities. Reviewers frequently praise the clean environments, warm pool... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arlo has been having lessons with Denise from Water Babies for just over 12 months. Denise is very knowledgeable about water safety and equipping children with the knowledge to be as safe as possibl... See more

Company replied

Rated 5 out of 5 stars

Started swimming with my little boy at 6 weeks and he’s now 6 months old. We absolutely love water babies. The lessons are fun and engaging for parents and babies. What I love most about the lessons i... See more

Company replied

Rated 5 out of 5 stars

We have absolutely loved bringing our 10-month-old to water babies Bolton! The classes are well-structured, combining fun nursery rhymes with essential water safety skills. Our instructor,Luci, is inc... See more

Company replied

Rated 5 out of 5 stars

We absolutely love Water Babies! Our daughter has really enjoyed her swimming lessons and it’s been amazing watching her confidence and skills grow each week. The lessons are fun, encouraging and ma... See more

Company replied


Company details

  1. Class
  2. Swim Club

About Water Babies

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Winslade House, Winslade Park, Clyst St Mary, EX5 2FY, Exeter, United Kingdom

  • waterbabies.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

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4.7

All reviews

(2,101)

956 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great teacher

Great teacher
Structured lessons
Catch up token scheme very helpful

5 July 2026
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Reply from Water Babies

We're so happy to hear you appreciate our teachers and structured lessons. We're also glad our catch-up token scheme has been helpful for you. Thank you for your wonderful feedback!

Water Babies x

Rated 5 out of 5 stars

We absolutely love our lessons with…

We absolutely love our lessons with Water Babies. We have an excellent teacher who really knows her stuff. My eldest is coming to the end of his time at WB and he is so confident in the water now and able to swim on his own

5 July 2026
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Reply from Water Babies

Thank you for writing such a lovely review! We are so glad to hear that your eldest is confident in the pool and is getting on brilliantly with his lessons.

Rated 5 out of 5 stars

Underwater photoshoot

My son is a non-verbal autistic little boy who loves to swim. We booked an underwater photoshoot and the teachers and photographer were absolutely wonderful. They differentiated the shoot to suit his needs and we were able to get some lovely photos!

3 July 2026
Unprompted review
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Reply from Water Babies

Thank you for your lovely feedback. So pleased to hear you had a great experience and loved the photos :)

Rated 5 out of 5 stars

Our Water Babies swimming instructor is…


Our Water Babies swimming instructor is Lorna and we attend sessions at The Oratory Prep School. Lorna is brilliant. A great mix of direct and clear instruction, with good humour and perceptive narrations and adaptability every lesson. I used another company with my son and I'm still undoing the trauma - however my daughter loves being in the water and Lorna has given me the confidence to be a better support for her and we both actually enjoy learning these critical life skills. Thank you Lorna, you're amazing. Must say, the team in the office are always brilliant too, very responsive, helpful and polite xxx

1 July 2026
Unprompted review
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Reply from Water Babies

Thank you so much for taking the time to leave such a thoughtful review. It means the world to us to hear about your experience.

We're absolutely delighted that you and your daughter are enjoying your lessons with Lorna. She really is fantastic at creating a fun, supportive environment while helping little ones (and their grown-ups!) build confidence in the water. It's especially lovely to hear that your daughter now loves swimming and that you feel more confident supporting her too.

We'll be sure to pass your kind words on to Lorna, as well as to our office team. They will all be thrilled to know they've made such a positive difference.

Thank you again for your 5 star Water Babies review and recommendation, and we can't wait to see you both at the pool for many more happy swims! 💙

Rated 5 out of 5 stars

Our daughter's favourite time of the week!

We've been swimming with Water Babies since our daughter was 2 months old (she's now 14 months) and we have loved every second. Swimming lessons and water safety are a non-negotiable for us but Water Babies are so much more than that as our lessons have long been the best part of our daughter's week. She absolutely loves the water and our lessons are definitely the reason for that. In particular our teacher Lue has been incredible with her, she makes lessons fun and is always understanding of unpredictable moods and will always take the time to explain things over again until we understand. Facilities at some locations (our own and where we've attended catch-ups) could definitely be better with some only two babies can get changed at a time which takes a lot longer but this is not the fault of the Water Babies as due to the water temperature, locations are limited. My only real complaint is that our lessons stop over school holiday's but again it's location dependent and not Water Babies fault. We can't recommend Water Babies enough!

9 July 2026
Unprompted review
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Reply from Water Babies

Hey! Thank you so much for your incredible five star review, it means the world to all of us here in this small family business. We are so pleased to hear that our lessons are the highlight of your daughter's week - like you said, water safety is a non-negotiable but it's wonderful to hear how fun you guys find the lessons and how fun Lue makes the lessons too! Lue is brilliant at ensuring all little one's needs are tailored to and adapting to what each child needs in their lesson. I'm really sorry to hear about the facilities being difficult at times, like you say, it is out of our control but we are in constant contact with every venue we swim at to try and continually improve their facilities alongside them, but it can be difficult where we swim at schools who don't have much budget. This summer, there are quite a few classes continuing over summer - please contact the office on humptydumpty@waterbabies.co.uk to find out which these are. You could use your Courtesy Passes or perhaps find another way to attend these lessons? Thanks again. Love the Water Babies Hampshire team xx

Rated 5 out of 5 stars

Amazing group!!

Amazing group, the teachers really take time to get to know your child and make the swimming experience the best they can to build their confidence in the water. We’ve had a few different swim teachers due to illness and moving to a different pool, but each teacher is as good as the last. Would 100% recommend to any other parents/ carers who want to get their child/ children into swimming and creating an awareness on water safety!!

5 July 2026
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Reply from Water Babies

What a lovely review! We are so proud of our team of teachers too. We love having you as part of the Water Babies family x

Rated 5 out of 5 stars

Swimmimg with water babies

My baby has been swimming with water babies for 6 weeks now and its been great. The songs they use makes swimming fun for the babies and really engaging, I've seen my babies confidence grow in underwater swims and looking forward to carrying on.

7 July 2026
Unprompted review
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Reply from Water Babies

Hello! Thank you so much for your truly lovely review 🥹. We're so pleased to hear how much your little one is growing in confidence (after only six weeks!) in the water - you must be a very proud parent! Our programme is designed to be fun, engaging and progressive, so it's wonderful to hear how much you like your lessons! Thanks again, love the Water Babies Hampshire team x

Rated 5 out of 5 stars

Friendly and Professionalism

We are enjoying the swimming lessons, friendly staff and very good teachers.

5 July 2026
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Reply from Water Babies

We are so delighted to hear that you are enjoying the swimming lessons! It's wonderful to know that our friendly staff and excellent teachers are making a positive impact.

Water Babies

Rated 3 out of 5 stars

Like attitude of instructor

Like attitude of instructor - good with the children. Would like it to be a bit calmer and more emphasis on technique

5 July 2026
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Reply from Water Babies

We are happy to hear that our teacher has built a great relationship with the children in the pool, it is such a important part of every littles ones swimming journey. Thank you for your feedback we really appreciate you taking the time to help us grow and develop as a team. At Water Babies our programme is designed to build confidence, water safety skills and a lifelong love of the water, with technical swimming skills developing progressively as children grow and gain experience. However, we understand that every family has different expectations. If you could please let us know which of our West Sussex pools you swim at, we would love to have a chat with you to make sure we are meeting those expectations. Thank you again for the feedback.

Water Babies - West Sussex

Rated 4 out of 5 stars

Teacher is amazing

Teacher is amazing! We really enjoy the class. Only thing that lets it down is the changing rooms. They’re dirty and absolutely freezing. Not ideal when it’s a baby class

5 July 2026
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Reply from Water Babies

We're so glad you enjoy the class and appreciate your kind words about the teacher. We are concerned to hear about the changing room conditions, especially for a baby class. We are actively looking into this to ensure a comfortable environment for everyone.

Water Babies

Rated 5 out of 5 stars

We absolutely love and recommend water…

We absolutely love and recommend water babies to every new parent. Our teacher Zoe is incredible and my babies confidence in water grows each week.
Although it is a little more expensive than some other swimming lessons in our area, in my opinion it’s money very well spent.

5 July 2026
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Reply from Water Babies

We are so delighted to hear such wonderful feedback and truly appreciate you recommending us to other new parents! It's fantastic to know that your little one's confidence is growing each week. We believe the investment in early swimming is truly worthwhile.

Water Babies

Rated 5 out of 5 stars

We love water babies

We join water babies when little man was 5month he is now 2 and half absolutely love his lesson.

Everyone be so welcoming and understand helping.

Being austim parents I felt so understating the teacher clearing explain what going on in the classes

28 June 2026
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Reply from Water Babies

We are so happy to hear that your little one has been enjoying his lessons with us for so long! We truly appreciate your kind words about our welcoming and understanding team. It's wonderful to know that our teachers clearly explain everything, especially as we aim to be inclusive for all parents. Thank you for sharing your positive experience!

Water Babies Norfolk :)

Rated 5 out of 5 stars

My son absolutely loves his swimming…

My son absolutely loves his swimming classes at Worsley. He’s been doing them since 3 months old and it’s amazing to see what he can do now at just turned 1. I couldn’t recommend these classes more!

28 June 2026
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Reply from Water Babies

Thank you so much for your feedback, it's lovely to hear how much your little one enjoys his swimming classes and how much progress he's made! We're so happy to be a part of his journey.

Water Babies

Rated 5 out of 5 stars

Team professional and friendly

Team very professional and super friendly! Rebecca our teacher is wonderful and super friendly, we couldn't ask for a better teacher.

28 June 2026
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Reply from Water Babies

Thank you for taking the time to write this! Your feedback means a lot to us.

Thank you also for the lovely words about Rebecca!

Water Babies Scotland Central Team

Rated 4 out of 5 stars

Our lessons are fantastic and my son…

Our lessons are fantastic and my son really enjoys them, our teacher in Newbury is lovely and the lessons flow well. However I would say it’s a little more expensive than other lessons available.

28 June 2026
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Reply from Water Babies

We're so happy your son enjoys our lessons and our Newbury teachers Kelly and Lydia!

We appreciate your feedback on pricing. We completely understand that our lessons may seem more expensive than some other options. Our pricing reflects the quality of the experience we provide. Classes are kept small so every baby receives plenty of individual attention, and our instructors are highly trained. Beyond learning to swim, our lessons focus on building water confidence, supporting your baby's physical and cognitive development, and creating a fun bonding experience for families. We believe in providing a high-quality programme rather than simply offering the lowest price.

We very much hope that you continue to enjoy your lessons and if you do wish to chat through further, we are always happy to help.
Best wishes
Water Babies

Rated 5 out of 5 stars

Water babies make waterbabies

My granddaughter has been swimming with water babies for 4 years. The confidence and enjoyment she gets from every lesson is a pleasure to see. The lessons are fun and engaging and she looks forward to going every week.

5 July 2026
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Reply from Water Babies

We're so happy to hear your granddaughter loves her swimming lessons! It's wonderful that she gains confidence and enjoyment each week. We appreciate your kind words.

Water Babies

Rated 5 out of 5 stars

We love waterbabies so much

We love waterbabies so much. Started at 4 months and still going. Her absolute favourite part of her week. Teachers have all been amazing. The classes have good structure and we feel so at ease that they have knowledge to lead them to swimming independently and also learn many important safety measures. So glad we chose waterbabies for this.

5 July 2026
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Reply from Water Babies

Thank you for your wonderful 5-star review! We are so happy to hear how much you and your little one loves our classes and that it's the highlight of her week. It's fantastic to know that our teachers and the class structure have made such a positive impact, and that you feel confident in the safety measures taught. We are delighted you chose us for this important journey!

Water Babies Norfolk

Rated 5 out of 5 stars

Great swimming teachers

We’ve been swimming with Water Babies since our son was just a few months old, and his confidence in the water has come on leaps and bounds. Our teacher is exceptional—so encouraging, patient, and truly wonderful with the children. The lesson plans are always engaging, well-structured, and genuinely fun for the kids.

The Whiteley facility is very good overall, featuring a fantastic underwater viewing window where you can watch the little ones swimming under the surface! My only small constructive feedback is that a few of the baby changing units currently need repairing. Aside from that, we couldn't have asked for a better experience.

3 July 2026
Unprompted review
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Reply from Water Babies

Hello! Thank you so much for your wonderful, detailed five star review 🥹. We are SO pleased to hear how well your son is getting on in his lessons but more importantly how much his confidence has grown in the water - you must be a super proud parent! Our programme has been designed with scientific research, and we are super proud to be able to offer such a high quality programme to you and others. We pride ourselves on having the best teachers around, and it's so wonderful that you have experienced that high-level of teaching, care and compassion. Thank you for your feedback re the Whiteley Physio Centre - we are in talks with the venue weekly about repairs, but I will certainly feed this back. Thanks again, love The Water Babies Hampshire team xx

Rated 5 out of 5 stars

Water safety and confidence

Child no 4 in waterbabies. I have seen it all with wobbles, no underwater, refusal to get into the pool / off the steps. All challenges met with care and compassion from teachers and admin. All my kids love water but are cautious yet confident. Some amazing teachers over the years

2 July 2026
Unprompted review
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Reply from Water Babies

Hello! Thank you so much for your truly wonderful five star review 🥹. We're so proud to have been a part of all four of your children's swimming journeys, and it's amazing to hear how confident they are, but more importantly how they are always cautious and will ultimately do their utmost to keep themselves safe! We pride ourselves on being the most passionate and compassionate swimming company around, and we're so pleased to know that you have received that from the get go. Thanks again, love the Water Babies Hampshire team xx

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