Water+Oak Outdoor Company Reviews 

464
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Great price and it came quick enough. But I only received an email saying it was being processed. After a few days I called the customer service line and left a message that was never answered. Not a... See more

Rated 5 out of 5 stars

I just happened to find Water+Oak during the Christmas season when looking for a very specific set of gloves online. I was very impressed by the variety and quality as well as reasonable prices. Plu... See more

Rated 3 out of 5 stars

I loved my jacket but unfortunately it came way later than expected! I didn’t have the jacket in time for a trip I needed it for & wasn’t even able to track the package. When I spoke with staff they w... See more

Company replied

Rated 5 out of 5 stars

Actually, nowadays people are fond of various active sports and that's why they need a special equipment. Besides equipment, if we speak about hiking, they need proper clothes, of course, which will b... See more

Company details

  1. Activewear Store
  2. also in
  3. Clothing Store

Written by the company

Water+Oak Outdoor believes everyone should experience life in the great outdoors. We are the trusted resource in products and services to enhance those adventures. #BEOUTDOORS

Water+Oak Outdoor Co

Written by the company

Water+Oak Outdoor Co. is a specialty retailer supplying Lexington and the surrounding area with quality outdoor apparel, footwear and equipment. We are committed to bringing a superior active and outdoor selection to provide our customers with the finest assortment from premium brands both domestic and worldwide.

60 Day Customer Satisfaction

Free Shipping on orders over $49.99

Water+Oak offers a 60 Day Satisfaction Guarantee—we want you to be happy. If your purchased product falls short of expectations return it back to us!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

464 reviews

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4.4

All reviews

(464)

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Rated 5 out of 5 stars

Above and beyond customer service

Above and beyond customer service! I placed an order before Christmas and forgot to choose expedited shipping. Sent an email and received one back that assured me my package would get here in time anyway...yep!... with days to spare, I was truly relieved! On the same order I accidentally ordered the wrong color of an item I planned as a gift. I emailed again to explain my problem (clearly I was in a rush to complete last min Christmas shopping and didn't pay enough attention), and the customer service person was once again very kind and was able to find the right colored item at another location and had it sent to me instead!!! I am so impressed with how attentive everyone was, even during with the holiday rush during a worldwide pandemic. I highly recommend, Water & Oak Outdoor Co. over the big retail outlets. Even though I shopped online from out of state, they treated my like I was a hometown regular shopper. Thank you and Hat's off to W&O Outdoor Co!!!

4 January 2021
Rated 5 out of 5 stars

Great experience

Wonderful Patagonia product at a terrific price. Processing and delivery of our order was extremely quick, impressive given holiday demand.

3 January 2021
Rated 5 out of 5 stars

Fantastic

Fantastic! Product as advertised. And equally as important, shipping was super fast. Product arrived so quickly.

1 January 2021
Rated 4 out of 5 stars

Grip6 belt

The belt it kind of difficult to put it on. Need to get use to it.
The shipping was taken about 3 weeks to get delivered. It was too long but I understand that it was the holidays season.

30 December 2020
Rated 5 out of 5 stars

This company went above and beyond to…

This company went above and beyond to make sure I got my order on time. There communication was amazing and they worked through some address issues with me quickly and efficiently. I will definitely be ordering from them again!

27 December 2020
Rated 5 out of 5 stars

Water+Oak

The staff of Water+Oak proved to be very helpful and courteous after the sale. The product purchased was of high quality.

27 December 2020
Rated 5 out of 5 stars

Excellent Customer Support

I plugged in the wrong shipping address and my package was eventually returned to sender. WO customer support (Jamie) was prompt to respond and my package was reshipped at no extra cost and received OK. Thanks for a great experience and a good product (my second TNF jacket from WO). Happy New Year!

25 December 2020

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