Watchtrader & Co Reviews 

870
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professional and friendly staff who make the entire process straightforward and transparent. Customers highlight the excellent service, noting its efficiency, speed, and the ease of buying, selling, or trading watches. Many appreciate the fair pricing and the high quality of the products, which often exceed expectations and arrive in immaculate condition. However, some customers also noted issues with initial valuations, where the price offered upon arrival was significantly lower than the estimate. Additionally, a few other people also felt that some watches described as being in excellent condition had minor defects, such as a split strap, or experienced mechanical issues shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Customers consistently note positive experiences with product, often praising the excellent condition and... See more

Service

Consumers find service to be positive, with many reviewers consistently highlighting the excellent,... See more

Price

People report positive experiences with pricing, often finding good and competitive prices for watches.... See more

User experience

Clients share positive opinions on the user experience, often describing it as seamless, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

My husband and I were in London three different times throughout our month long vacation while looking at watches at different shops.My husband found watchtrader Co online, and presided to the loca... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.8

Excellent

TrustScore 5 out of 5

870 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(870)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a Sub non date

Bought a Sub non date, deal done on 5 mins flat, and I collected next day. Easy to deal with & faultless. I’m sure I will be visiting again

28 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Danny.
Watchtrader team

Rated 5 out of 5 stars

Great experience with the guys from…

Great experience with the guys from Watchtrader, sent my watch in as a part exchange, whole process was easy and great service…
Strongly recommend doing business with them…
All the best
Gary from Edinburgh

29 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Gary.
Watchtrader team

Rated 5 out of 5 stars

Great job by Guv

Great job by Guv! Amazing customer service and approach!

29 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Vasyl.
Watchtrader team

Rated 5 out of 5 stars

Efficient service .

Great service by Jon , followed up a small issue , quickly and efficiently resolved. Great bunch of lads , very amiable . Highly recommended, will visit again soon in the future.
Alfredo.

22 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Alfie.
Watchtrader team

Rated 5 out of 5 stars

Delivered exactly what was asked

Simple, easy and a great end result. Whilst comms were a maybe a little quiet I didn’t have time to worry as everything was prompt, the watch I recieved was exactly as advertised - and payment was also paid promptly. I even received a complimentary watch roll. Nice touch.

20 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Adam.
Watchtrader team

Rated 5 out of 5 stars

Sold a watch on consignment with…

Sold a watch on consignment with Watchtrader&Co, it was very smooth and easy and got a good price for my watch highly recommended

20 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Sonny.
Watchtrader team

Rated 5 out of 5 stars

Another great experience using watch…

Another great experience using watch trader Sold a watch on consignment, agreed a price sold within 30 days very straight forward
Thanks Joe

27 December 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Leon.
Watchtrader team

Rated 5 out of 5 stars

Dealt with Josh

Dealt with Josh, who sorted everything. Watch was perfect as described. Did the deal i was looking for. Good job all round.

10 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Kelly.
Watchtrader team

Rated 5 out of 5 stars

Satisfied customer

Great service very friendly and easy to deal with. Would highly recommend.

9 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback David.
Watchtrader team

Rated 5 out of 5 stars

Another great experience

Another great experience. Friendly team, unbeatable prices and received the watch very quickly.

8 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Jessel.
Watchtrader team

Rated 5 out of 5 stars

Recently bought a new Rolex watch…

Recently bought a new Rolex watch through watchtrader. Excellent service by Joseph and amazing hospitality from Guv. Will be coming back for more.

3 January 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Barkin.
Watchtrader team

Rated 5 out of 5 stars

Good experience using Watchtrader & Co…

Good experience using Watchtrader & Co … top service from Jon, all as described. Sold a watch on consignment, went within a month and got the original offer amount. Would recommend.

23 December 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Oliver.
Watchtrader team

Rated 5 out of 5 stars

Could not be happier with my experience…

Could not be happier with my experience of selling my watch with Watchtrader I had the pleasure of dealing with Jon he gave me a good offer and payment was made when he said communication was spot on from start to finish ⭐️⭐️⭐️⭐️⭐️

13 December 2024
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Michael.
Watchtrader team

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