Wish I’d read the reviews before I placed my order. Still not received my watch and emails are not responded to. Also left voicemail on the answering machine, no response again. I have started a cla... See more
Company replied
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See what reviewers are saying
Wish I'd done my homework and check you out first. I am still waiting for my purchase to be delivered, I have tried to contact them via e mail and phone and also on face book page but customer su... See more
The experience was really bad, the watch was definitely counterfeit and the packaging was fake as well. They refunded my amount but didnt refund the return postage. The watch had scratches under the... See more
Ordered a Boss watch for my boyfriend for Christmas and OMG it is gorgeous. Comes packaged beautifully and delivery was so fast - was not expecting it next day on a Saturday too (thank you!!) Don... See more
Company replied
Company details
Information provided by various external sources
Men's and women's designer watches at up to 70% off RRP - FREE UK DELIVERY!
Contact info
United Kingdom
- watchshoponline.uk.com
2.0
Poor
163 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE
Wish I’d read the reviews before I placed my order. Still not received my watch and emails are not responded to.
Also left voicemail on the answering machine, no response again. I have started a claim with my credit card provider. DO NOT USE.
Watch Shop online replied to my review. They didn’t say why I hadn’t received my watch and blamed google for blocking their mails to me and an external company for not passing on my telephone message. I have to say I find the explanation a little unconvincing.
13 March 2026
Unprompted review
Reply from Watch Shop Online
Hello,
We are very sorry you have needed to write us a negative review to get a response from us.
I have just taken a look at your order and I can see that you have emailed us regarding your order.
I can see that we actually replied to your email and sent you one via our system to provide an update regarding your order.
After digging further, I can actually see that your email provider, Google, has blocked the emails we have sent so I can see how you would think we haven’t replied to you - in effect we haven’t as you didn’t receive them.
We are very sorry about that, we didn’t know they hadn’t been received until now.
We completely understand why you felt the need to raise a chargeback, we regret the fact that it came to this as we get charged for chargebacks. As a small business it really affects us and our ability to offer such low prices - it is becoming more and more difficult to compete with the larger businesses.
As you have started a claim with your card, we will treat this order as cancelled but if you need any information regarding this just let us know and we will make sure that you are receiving our communications.
With regards to our phone - an external company actually manages this so we will feed that back to them - they should be forwarding any messages to us.
If we can help you with anything else, please let us know.
Kind regards.
Reply 2:
Yes we did reply to your review, your review and our reply is public for everyone to see - we are not trying to hide anything.
You haven’t received your watch yet because it hasn’t arrived in stock - unfortunately we are still waiting for it to arrive as it is on back order.
We don’t have the buying power of large retailers which means we sometimes have to wait longer stock to arrive.
Unfortunately there is nothing we can do about that apart from advising customers who need an item sooner to purchase elsewhere.
If you don’t want to believe our explanation that is not a problem - unfortunately TrustPilot don’t allow us to upload files otherwise we would be happy to upload a screenshot showing the failure notice - I will try to send this to you via email now for your reference.
Kind regards.
Reply 3:
We received your email this morning (02/04/2026) but it still won’t let us reply for some reason, the email is bouncing back so please see our reply below:
Hello,
Unfortunately, as you have already contacted your bank and have advised that a chargeback has already been raised we will now incur a charge - once it has been raised it is not reversible.
We will have to let it take its course as if we issue a refund now the funds will leave our account twice and the refund will duplicate.
We will then have to counter the chargeback to claim the funds back for the duplicate refund.
Therefore, as you have raised a chargeback, we will have to treat this as the refund.
Kind regards.
Extremely poor
Wish I'd done my homework and check you out first.
I am still waiting for my purchase to be delivered, I have tried to contact them via e mail and phone and also on face book page but customer support is non existent.
Well contact was made and agreed to refund but after 5 full working days still no refund, this is disgusting
AVOID AT ALL COSTS
16 February 2026
Unprompted review
No watch and and no refund - likely scam
Ordered a watch. Did not arrive after multiple emails and 5 months. Requested a refund and was told it was processed but never received the money. Likely a scam or at best a fraudulent service. Avoid at all costs.
5 August 2025
Unprompted review
They experience was really bad
The experience was really bad, the watch was definitely counterfeit and the packaging was fake as well. They refunded my amount but didnt refund the return postage. The watch had scratches under the transparent coating and the box and cushion was so old and dirty. They dont even offer that great discounts but I really doubt the legitimacy of this business. They do deal with fakes and counterfeits and I am sure of it now after my experience.
Please stay clear of this store and dont order from here the watches are even bad quality for counterfeits
22 January 2026
Unprompted review
Brought a Tissot in 2023 it stoped…
Brought a Tissot in 2023 it stoped working in late 2026.
I sent the watch to Tissot only to be returned to me with a letter explaining the watch is a fake.
Numerous emails made to them with a lack of response at times.
I have sent the watch back to them for a refund only to be told payment has been made to my account and guess what no payment has been made at all.
Only to be told it’s the banks fault, as of 30/01/26 still no refund!.
Stay well clear of this company……..you will only ever find out is a fake once it breaks and you send it to the manufacturer.
30 January 2026
Unprompted review
If 0* was available it would be accurately selected
I ordered a watch on 20.11 with Royal Mail First Class delivery and never received it. Multiple emails have been completely ignored.
This level of incompetence and lack of communication is unacceptable. I’ve had to initiate a chargeback because this company clearly doesn’t care about its customers. Avoid at all costs!!
6 December 2025
Unprompted review
Reply from Watch Shop Online
Hello,
We are very sorry you felt the need to leave us a 1 star review.
After taking a look at your order I can see that you placed an order for a watch that was out of stock - this is clearly stated on the product information page.
We can't dispatch items if they are not in stock, we have to order them in.
You did email us to ask for a refund but can see that you had already initiated a chargeback prior to requesting a refund.
Therefore, we couldn't issue a refund as the bank was already in the process of recalling the funds for you.
Genuine watch
(Watch has been checked online and confirmed to be genuine)
Invoice W29386
Bought a watch for my fiancé's birthday. I was skeptical at first after seeing mixed reviews but gave it a shot due to the major price difference.
Beware, I did find it strange how the watch was in stock online when I bought it, hence why I paid extra for delivery. Ater not receiving watch and no dispatch email or email to say it was out of stock - I emailed to ask where it was, but had no response. After saying I'd be contacting my bank in another email (as I started to doubt my order as I was already weary when purchasing after seeing reviews) but I then got a response explaining its out of stock but due for delivery but would dispatch tomorrow.
I received my watch as promised and as described. Pleased with the watch. thankyou.
17 September 2025
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review!
We are very sorry for the delay receiving it but we are pleased to hear you are happy with your watch!
AVOID AT ALL COST
AVOID AT ALL COST
Order no W29338
I placed an order on 01/08/2025.
After a week of waiting I sent an email asking where my order is.
I had a reply saying “As this watch was out of stock when you placed the order we have ordered it in for you.
As soon as it arrives we will dispatch it and you should receive a dispatch confirmation email - it should be here well before the end of the month so September should not be an issue”.
I needed the watch for a wedding which is this weekend.
On 14/08 which is another week later I sent an email saying I had not received a dispatch confirmation email and still not received my watch. On 16/08/2025 I received a reply stating
“ Hello, Our distributor has confirmed that our delivery is now on its way to us - it should be here Monday/Tuesday.
As soon as it arrives we will dispatch it and you should receive a dispatch confirmation email”.
I then sent an email on 20/08/2025, stating I still had not received my order and that I was going to have to escalate things if I did not get it.
On 21/08/2025 I received a reply stating
“Hello, We are very sorry it hasn’t arrived as expected - we did say it should be Monday/Tuesday but we didn’t guarantee it would arrive.
It’s very frustrating as we have a number of orders waiting to go out - unfortunately we have no control over the courier.
As soon as it arrives we will dispatch it unless you contact us beforehand to cancel the order”.
I then replied saying I will give them until 27th which is today, if I did not receive it I would ask for a refund.
Funnily enough, as soon as I ask for a refund I have not received a reply to the 5 emails I have sent them over the last 24 hours.
They now want to ignore my emails when I’m asking for my money back due to not receiving the goods I’ve ordered.
Absolute joke of a “small business”, there is a reason it’s not a “big one”.
1 August 2025
Unprompted review
Good quality genuine watch .
Good quality genuine watch .. delivered quickly .. I have used this company before and would use again ..
26 July 2025
Unprompted review
Excellent quality and support as well
8 August 2025
Unprompted review
Reply from Watch Shop Online
We are glad to hear you are happy with your purchase!
Thanks for the review!
Great price
Great price - good service and communication. Will definitely buy and second watch soon . 🙂
8 August 2025
Unprompted review
Reply from Watch Shop Online
Thank you for the positive review - we are pleased to hear you are happy with your watch and the service you have received!
Just let us know if there is anything else we can help you with.
Con artists
your order number 0029291 , Purchased a watch stating delivery 1-2 days on their website for a special birthday present in early July 2025 , it never arrived and we are over a month further down the line .When you order online you dont get an email confirmation sent to you like all other websites so you are left to wondering how long to wait before chasing . After a week we emailed and made phone calls which all fell on deaf ears I SHOULD OF READ ALL THE REVIEWS FIRST as that tells the same story . They must hope you pay on debit card rather than a creditcard then section 75 doesnt apply so you cant get a refund for non supply . I ve had to complain to my creditcard company who have refunded the full amount and taken the amount back off these people . Now they have seen the monies been took back off them this week they chose now to respond to my email from a month ago , funny that isnt it . Ive left this review today as its my genuine experience and again funnily enough they receive a copy and respond within the hour to trust pilot . They are fully aware of who i am as they have received an email from me today closing the issue once and for all .
8 August 2025
Unprompted review
Reply from Watch Shop Online
Reply 3:
Thank you for providing your order number - I have now found your order.
I can see that you did send us an email on 10/07/2025 and we didn't reply until 07/08/2025.
We are very sorry about that - we did explain the reason for this in our reply to the email.
The email didn't have an unread marker on it so it went unanswered - someone must have accidentally marked it as read so it went unnoticed until yesterday.
As the watch was out of stock when you placed the order we ordered it in for you - it usually takes 7-10 days for them to arrive but its currently on backorder and is taking longer than this unfortunately.
Your transaction doesn't not have a chargeback flag on it as of now and the bank has not taken the funds back - as far as we are concerned this order is still open.
However, you've already said you've got your money back for this, if you have there is nothing you need to do - the bank will likely notify us within the next few days.
----------------------------------------------------------------------------
Reply 2:
In reply to the edited information you have provided above, you've still not included an order number so we don't know who you are.
When you place an order you are sent an email automatically providing you provide a correct email address - the order number is also shown on the confirmation page as soon as the transaction is processed.
I've checked all emails sent today and we haven't sent any to anyone called Nick A which is your name on here - therefore we are not fully aware of who you are...
If you have placed an order with us and it didn't arrive, we are very sorry about that but we do reply to all emails - we don't just ignore them on purpose and we always try to resolve issues quickly and to the best of our ability.
If for any reason we didn't reply to you, we are very sorry about that, we are human and emails can be missed or marked as read with no reply.
It doesn't matter whether you place the order on a credit or debit card, you can still file a chargeback.
We get charged £25 when a chargeback is raised, it is not in our interest to receive chargebacks so it is not in our interest to ignore customers - we would much rather resolve any issues via email and if a refund is required we are always happy to refund customers.
------------------------------------------------------------------------------
Hello,
We are sorry to hear you’ve not had a good experience shopping with us.
You’ve not left any information about your order in your review so we don’t know who you are - if you’d like to reply with your order number we will be happy to take a look into this for you.
We reply to all emails, not always the same day as we get busy but we don’t just ignore them.
If you’d like a refund and you’ve emailed to ask for a refund, one will be processed regardless of whether you’ve paid on a credit or debit card.
Once we have more information from you we will be able to advise further.
Kind regards.
Scammers!
Scammers!! They sell fake watches. Avoid.
Despite their reply below, I did indeed send all details to them including order Number and their so called guarantee, but as yet they have not replied.
I also ran the serial number through the Tissot website and it was not recognised.
Again, I say — scammers. Avoid.
8 July 2025
Unprompted review
Reply from Watch Shop Online
As you haven’t left any information about your order we are unable to see if this order was placed with ourselves.
We don’t sell fake watches, it differs between brands but all watches come either with a certificate of authenticity or a unique serial number which can be used to verify authenticity online.
I was initially told my Order was out…
I was initially told my Order was out of stock but would be a couple weeks until in stock but however, I was offered a different watch of greater value to compensate, the watch I ordered was for my sons birthday so I asked to keep my original order on the back burner
Within two weeks I received and e mail to say that my order is still pending, then the next day another to say my order is despatched will be delivered in 1-2 days but true to their word my watch was delivered the next day , on the whole great communication and great service
Thank you Pete
30 May 2025
Unprompted review
Reply from Watch Shop Online
Thank you for your positive review!
We are pleased to hear you are happy with the service received.
If there is anything else we can help you with, just let us know.
Scammers!!
Scammers!!! Avoid!!! Do NOT order from these!!!
I had ordered a watch for my wife on the 4th May and had paid at the time of purchase.
I have NOT had ANY confirmation emails as stated when I placed the order, nor have I had any communication from them.
And NO sign of the watch I ordered.
My emails went unanswered and my calls were all ignored.
I’ve since had to contact the bank to inform them of this issue and provided all evidence of the purchase and my attempts to contact the company, so I can get my money back!
I highly recommend avoiding this company to save you having to go through the same ordeal!
4 May 2025
Unprompted review
Reply from Watch Shop Online
Hello,
First of all we are not scammers.
You sent us 1 email which did go unanswered until today - the email was marked as read by someone who didn’t answer the email, and then they must have forgot to then mark it as unread.
Therefore, it went unanswered and unnoticed - we only saw the email after we saw this review.
If you had sent us another email, it’s very likely we would have replied, it’s not very often that emails go unanswered.
We are very sorry that we didn’t reply to your first email, that was an error on our part and had you sent another we would have seen the email and replied.
We are a small family run business who are trying to provide a good service with cheap prices - usually the cheapest around.
Sometimes we have to order watches in for customers which can take a little time.
When customers contact their bank to get their money back rather than contacting us first (although I know you did send an email) we are charged a fee which has a large financial impact on our small business.
If you’d like to discuss o your order further, please reply to the email we sent you this morning.
AVOID AT ALL COSTS
AVOID AT ALL COSTS, they sell FAKE, COUNTERFEIT watches and if you make a claim they will accuse you of sending them a fake watch back so you can't make a claim from you bank......
16 April 2025
Unprompted review
Reply from Watch Shop Online
You claimed to have received a counterfeit watch so we asked you to return it so we could take a look.
Upon receipt of your return we investigated and found that it was not the same watch we sent to you.
We received your chargeback and so we let the bank handle the case.
The bank requested evidence which we provided.
The bank don't just take our word for it, they need evidence - if they are not refunding you then that clearly means they agree with the evidence provided.
I ordered a watch on 4th April
I ordered a watch on 4th April
Payment taken from the bank
Still haven’t received the watch I bought as wedding gift for weekend
Order no : 0029135
Really worried as this weekend is the wedding
Emailed , no answer .
10 April 2025
Unprompted review
Reply from Watch Shop Online
Hello,
Apologies for not replying to your email from Tuesday - it must have been missed as it wasn’t marked as unread in our mailbox.
You emailed us at 2am this morning and we have now replied to you advising that we will check on this for you today and provide an update as soon as possible.
No customer service I want a refund in…
No customer service I want a refund in a watch I have just ordered but didn’t want the review and want my cash back but no answer
1 April 2025
Unprompted review
Reply from Watch Shop Online
What on earth are you talking about?
You placed an order just after 3pm today (01/04/2025).
You then emailed us just over an hour later asking to cancel your order and wanted us to bank transfer you a refund.
We can’t do that, we have to refund back on to the card used for payment.
We processed the refund at 4:53pm and confirmed this by email.
You then sent us another email at 5:47pm asking if you’ll get a full refund - we emailed back at 6:11pm advising that we have already processed the refund.
So why have you now written us a negative review stating no customer service and we haven’t answered you - we’ve sent you multiple emails and you have been answering them?
Not sure what else you want from us…
BE WARNED
Here is my order, I have NOT received any
Communication from you what so ever, when I ordered the watch it was in stock and your advert said 1-2 days delivery
If this is not a scam send my money back the account that you took it from or send the watch
ORDER CONFIRMATION
52)
Please print or save this page for your records. You will also receive a receipt via email.
Order Number: 0029087
Item Description
Emporio Armani Mario Black Chronograph Watch |
AR11242
Product Code: AR11242
ES (12)
ES (84)
(37)
Unit Price Discount
£115.99
£0.00
Items Total
Postage & Packaging (UK)
TOTAL
Contact Details
Name: Gary Tetlow
Email
Address:
Delivery Address
Gary Tetlow
Estimated delivery time: 1-2 Working Days (AR11242)
GO TO HOMEPAGE
Qty Amount
£115.99
£115.99
£0.00
£115.99
ecial Offers | Watches of the Week | Delivery Options | Payment Options | Returns and
5 March 2025
Unprompted review
Reply from Watch Shop Online
Reply 3:
We have now issued a full refund as per your request.
You have been sent an email confirming the refund.
Please let us know if there is anything else we can help you with.
—————————————————————
Reply 2:
It is helpful if you leave your original review and reply to it above rather than deleting it and writing a different one.
Please check your junk mailbox as it may have gone in there.
Looking into this further I can see that you contacted us via the form on our contact us page - the email address you provided on the form is different to the email address on the order.
If there is nothing in your junk mailbox, please send us an email directly at service@watchshoponline.uk.com
If you haven’t provided the correct email address on the form then you won’t receive our replies so it’s best to just email us directly.
We can’t be discussing your order on the public forum, so you’ll have to email us to discuss.
However, if you want a refund all you need to do is email and ask for one.
I am sorry if it was showing as in stock - it’s not showing as in stock when I have checked and it shouldn’t have been in stock when you placed the order.
If it was unfortunately I am not sure why and it must have been an error - unfortunately it does happen.
If you still want the watch we will dispatch it as soon as it arrives in stock.
Alternatively, we have other watches available and in stock available for immediate dispatch if you’d like to exchange it.
Again, we will need to deal with this via email.
—————————————————————
Reply 1:
Hello,
This is not a scam website and you won’t lose your money.
You sent us an email on Friday asking for an update regarding your order.
In the email you provided the order number 00209087 which isn’t valid - we emailed you back asking you to double check your order number and you then didn’t email us back.
I have just taken a look into this and your order number is actually 29087 - you added an extra zero which is why we couldn’t find your order.
The watch you ordered is currently out of stock as per the product information page - it has been ordered in for you and it will be dispatched as soon as it arrives back in stock.
This usually takes around 5-7 working days.
I’m sorry you felt the need to leave us a bad review but if you don’t reply to our emails how are we supposed to help you?
They sell counterfeit watches
They sell counterfeit watches, verified and confirmed by Tissot.
15 January 2025
Unprompted review
Reply from Watch Shop Online
We have no orders from anyone called Rambert.
Looking at your other reviews it seems you like to leave negative reviews - it looks like this in not a genuine review.
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