Watchmaster.com Reviews 3,416

Watchmaster offered fantastic customer service. I had some issues with my order, albeit out of watchmaster control due to a manufacturer service, and Thomas did everything he could to make the situation right and make sure the watch was perfect when it eventually arrived. Thank you Thomas and team

Explain yourself please Mr. Watchmaster??!!!

ABSOLUTELY UNBELIEVABLE!!!! I have ordered and paid for a watch. After that I become an confirmation email that they will prepare and send me the watch. Later they send an email saying they will not deliver me the watch, because they are bankrupt and they will also not refund me any money for my purchase since they declared bankruptcy later. IT HAS NOW BEEN TWO WEEKS LATER AND THIS ABSOLUTE PIECE OF WORK COMPANY HAS NOW RE-LISTED THE SAME EXACT WATCH FOR THE SAME EXACT PRICE, WITH THE SAME PHOTOS AND EVERYTHING AGAIN FOR SOMEONE ELSE TO BUY. ARE YOU SERIOUS??!!??!! DO YOU THINK THIS IS NORMAL?? IS THIS THE WAY YOU WANT TO CONDUCT BUSINESS? TAKING MONEY FROM PEOPLE, PROMISING THEM YOU SEND A WATCH AND THEN NOT SENDING ANYTHING, KEEPING THE WATCH AND THE MONEY MYSELF AND OTHER PEOPLE PAID, THEN RE-LISTING THE WATCH AND REPEAT THE WHOLE PROCESS AGAIN?? EXPLAIN YOURSELF PLEASE TO EVERYONE

UNLESS YOU GIVE ME MY WATCH I PAID FOR OR REFUND ME IN FULL, THIS TRUE EXPERIENCE REVIEW STANDS.

TRY AND BE BETTER PEOPLE IN THE FUTURE AND CORRECT YOUR MISTAKES!

They (UK) valued my Rolex, said it shouldn't take long to sell it at that price. They had it for 6months and then sent it back, I'm glad I went for 6month contract & not 12month. They were 100% confident they would sell it every time i contacted them once a month.

Heart was in my mouth when I saw the Bankruptcy news but I did get my watch back safely and on time.

In my view they should not share their website with a bankrupt German company selling watches

If part of their group declared Bankruptcy due to thefts then it calls into question their insurance situation & it takes a lot of trust to send someone your Rolex.

I have had the watch back for 1day and sold it to the first person that saw it, at more than Watchmaster were offering me.

In conclusion, The Rolex market fell in the time they had my watch but i feel they did not react quickly enough or keep me updated on the situation without some very heavy prompting.

They also tried to charge me over £100 for Servicing & over £100 for Polishing on a watch that hadn't been worn since a full £1,000 Rolex service the previous month. After a few angry phone calls they quashed the servicing charge.

So not a great risk reward ratio in my experience.

Purchased a watch in early November. Watch was delayed in shipping. Then got an email about the robbery, and said my watch would still be shipped. My watch was never shipped and then got an email that I would not receive a refund OR the watch due to insolvency.

Their site is still up for business, you should avoid at all costs.

Amazing experience, Raghav is a great seller and speaks a very good portuguese! AAA+

I have bought an Omega after having exchanged some mais with management. I was properly and quickly assisted and once decided to purchase the watch arrived very fast, in exact conditions as described by the shop. Very good experience in any step of the deal.

Watchmaster took the time to answer all of my - many - questions, the watch looked even better when I received it than it did online, and I LOVE my watch!

Excellent Service. They did what they said they would and achieved the contract price. Great communications throughout sale period.

A well thought out integrated process throughout the transaction, from valuation to final payment. My customer service had excellent knowledge with regular communication throughout.

Good communication by the agent. Clear and concise. Regular updates. The agent appeared genuinely interested in making sure I had a good experience

Purchased an exceptionally priced Breitling Superocean at 12.30pm on Thursday 1st December 2022 via bank transfer. Despite my initial concerns, watch with box, papers was received, very well packaged at 7.54am via UPS on Friday 2nd December. Thomas Rickard provides 5* service. I have bought many watches from several other major online retailers, but none were as attentive to detail as this experience. Will buy again for sure.
Nipendra Dey

Really good way to sell an unused watch.

Very happy to sell my wife’s Rolex Yacht Master a fuss free process and a good price, with a rapid payment.

Would recommend.

I can’t even justify the one star of the service and experience with Watchmaster.

I initially put my put my Patek Philippe up for sale with Watchmaster in 2020. After agreeing to the sales price; I was assured at numerous occasions that the watch would be sold quickly with there wide client base.
The watch was then put up for £2k less than the agreed price. After numerous calls and emails to find out why this was the case. I got no response and on numerous occasions I was promised a call back with no follow up.

Fast forward 1 1/2 years later! (This is a company that promises to sell your watch in 45 days) I receive and email advising that Watchmaster Berlin had experienced a robbery and that my watch had been affected. They refused to state if it’ll my watch had been damaged or stolen.
They could not supply me any more information.

Flash forward a week, I get an email advising that they are going into insolvency and that they have in fact lost my watch. They also stated that they ‘assume that the filing for insolvency will not have any impact on the insurance claim’.

I am out of pocket of a £20k watch and they refuse to acknowledge or accept responsibility for what has happened.
They are also advising that I claim on personal insurance for something that happened under there care.

The above leaves me under the impression that this has been a total scam by a company that is out to extort people trying to sell precious goods.

Hello everyone,
I have recently made a purchase of a watch on the 16 of November 2022. This watch was NOT one of the watches that got recently stolen. Now they send me an email, that they are keeping the watch and they are keeping the money I paid as well, since they filed for bankruptcy on the 29 of November at 12:33 O'clock - according to the German Insolvenz official public documents. I have bought the watch before this ordeal happened and clearly you can not keep the watch you sold and the money as well. This is not how a binding contract works. Either send the watch or my money back.

Secondly to add even more insult to injury. They also keep my second watch, which they are trying to sell by commission. If someone else buys this watch for example like I did with the other one, are you keeping their money and my by now two watches for yourself as well? Tell me how is this behavior different from the thieves that stole from you? You sell me a watch and then you keep the watch and keep the money. Please explain how?

Asking kindly for a resolution. There is no way you are keeping a watch you sold under a binding contract and the money as well and never sending the watch or the money back. If you are going to resell it again to some poor soul with this same scheme, then that is just really bad behavior from you.

Review will stand unless you resolve this problem.

Have a nice day.

“Filed for insolvency”

I would never write a bad review but watchmaster is leaving me with no choice.

I can only say that i am disgusted by their approach in these circumstances and that this is by far the worst experience ever!

No sufficient information about the insurance of our stolen watches.
We don’t really know if there is any…

No proof of insurance whatsoever.

A contract that doesn’t cover anything apparently, that doesn’t mean anything and they act like they’re intending to break it themselves.

Please don’t start about loss and damage because We are talking about theft here, a crime and this is not loss nor damage.

(What’s the point of having a contract in the first place then?)

Now watchmaster filed for insolvency and advices us to get our own lawyer/insurance while they were declaring our watches to be insured?!!

Insolvency > bankrupt > no money

Is this a joke?!

I think i can speak on behalf of all victims here who had their watches stolen and are in this nightmare situation with watchmaster.
We get no straight answer about our payout/insurance of our stolen watches and everything is just a big blur.
Everytime we ask they talk about their commission and that they have no further information, that’s it.

I would like to remind watchmaster of their responsibility over our property/watches and we want our investment back!

We have put our faith in watchmaster and this is how we get treated?

Be professional and honest, don’t keep us in discomfort please!

We all have a lot at stake here.

Excellent buying experience from start to finish. Very happy with the watch. Excellent communication throughout.

Recently sold my 2021 Tag Heuer Monaco, did take around 5 months but I wasn’t in a major rush to sell. Excellent communication from start to finish, payment rcvd swiftly after the two week cooling period you have to give incase buyer changes their mind. Felt at ease the whole way through, Jason who dealt with me was excellent. Peeps if your selling a watch in this current climate you have to be patient. Not sure why people are complaining wanting to take the watch back after months not being sold, it clearly states you will pay a commission if it’s before the 12 months. I do suggest you fully read the terms and conditions before parting with your watch. It can be quite stressful parting with an expensive watch but just chill these guys are good. Highly recommended.

Very unhappy with my experience selling my watch with Watchmaster. After many months unsold, I asked if I could have my watch back and they told me I'd have to pay £700 for the privilege!
When it did finally sell, then then charged me an extra £300 to "refurbish" it. I never knowingly agreed to this - who knows what they have in the small print though. Please do as many others have suggested and avoid this company like the plague.
Stick it on ebay instead.

Nothing but Frustration.
Had my Omega speedmaster racing picked up by W. Master back in early May. Lowest sale price agreed, turned out my watch needed work totalling £465 Inc new crystal (£250) Was perfect when packed off to them apart from very light marks on the bracelet... I just agreed assuming it was their way of bolstering their already hefty commission, I knew that there was no way of proving the condition when sending...I was even sent a close up photo of the damaged crystal so then I knew for sure I was dealing with the wrong company, but realised too late..!
The watch sold quite quickly (by mid june). Then the refurbishment work started, parts not available from omega, sale eventually lost due to the buyers patience finally running out after a 4 month wait...
Amazingly a week later the parts had been received and the watch ready to go... Recently resold, claimed my payment today, less than 66% of agreed min sale price..
Do yourself a favour, give these Bandits a wide berth and list your Watch on Ebay
I certainly wish I had.....

Sold a Heuer watch with Watchmaster. Before I sent it I had it regulated and polished as I own a Jewellers and wanted it in top condition but when I got my final bill they had charged me a extra £130 to refurbish it?
When I questioned it apparently the bracelet was stretched and needed repaired but it was on a leather strap it’s not even a bracelet model !
It needed no parts but after speaking to Jason he then said it wasn’t the bracelet it had a hair line scratch so they were charging me £130.00 to remove it which was a total of 3hours work! (To remove a hair line scratch)
The outcome was that’s what your getting charged £130 for.