Watchmaster.com Reviews 3,416

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Watchmaster now CHRONEXT has stolen my watch . Because of a breach in their security in Germany, they were stolen all their watches. It's been 2 years I am trying to get my money back. DO NOT TRUST W... See more

Rated 5 out of 5 stars

Purchased an exceptionally priced Breitling Superocean at 12.30pm on Thursday 1st December 2022 via bank transfer. Despite my initial concerns, watch with box, papers was received, very well packaged... See more

Rated 5 out of 5 stars

Recently sold my 2021 Tag Heuer Monaco, did take around 5 months but I wasn’t in a major rush to sell. Excellent communication from start to finish, payment rcvd swiftly after the two week cooling per... See more

Rated 1 out of 5 stars

For the past two days I have constantly tried to contact watch master by telephone, but to no avail, they will not answer the phone. I have also emailed them but only received a reply with a refere... See more

Company details

  1. Watch Store

Information provided by various external sources

Watchmaster was founded in Berlin, Germany in May 2015 by Stephan Heller and Ronny Ahlswede and has been operating actively on the market since. The company quickly established itself within the luxury watch market and prides itself on using an innovative internet technology in digital trade. In addition, Watchmaster provides competent and tailored consultation.


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Love my Cartier Calibre Diver.

I have now been a proud owner of my Cartier Caliber de Cartier Diver for a few weeks. I can happily report back to you that I am very happy with my choice of both which watch I bought and the choice of where this was ordered from. Watchmaster has delivered to me Completely in accordance with the agreement a watch with top quality at the agreed price and at the right time. I therefore thank you for a good deal.

Best regards,

Bror Sture Normann

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with Watchmaster

Sold Tag Heuer Carrera through watchmaster. The administrative process was explained clearly and support was quickly there for questions. Had to wait a few months for the watch to sell but this was not a problem and was paid very quickly after sale

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied with the outcome of selling my watch with Watchmaster. Easy and straight forward process. Will definitely recommend.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

To be honest I was a bit sceptical…

To be honest I was a bit sceptical about selling my watch this way but have to say that having done so I was completely satisfied with the outcome.
I got more money than I expected which is always a pleasant surprise.
The sale took three months from start to finish and would definitely use them again in the future.
The communication throughout was spot on and they are very professional.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

I recently used watchmaster to sell my Rolex

I recently used watchmaster to sell my Rolex watch. From valuation through to sale it was a great service.
Commission and charges were transparent from the start, the service was excellent really professional.
Money was bank transferred no issue. My watch took 8 weeks from valuation to the proceeds being in my bank.
I would have no issue using these guys again.

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

First purchase from Watchmaster. Shipping was very quick and the condition of the watch was excellent. As promised. Highly recommend. Will definitely use their services again!

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Sale of AP Royal Oak

I sold my watch through watch master with the help of Carelle My watch consultant . She explained and took me through the stages of the sale . Everything went as planned and I would definitely recommend both watch master and Carelle .

22 March 2022
Unprompted review
Rated 5 out of 5 stars

These guys are first rate

These guys are first rate , the process worked exactly as described and the payment method was very straightforward. Highly recommend if you want to sell a valuable watch and are anxious about getting ripped off. Barry and his team are super.

18 March 2022
Unprompted review
Rated 1 out of 5 stars

Purchased a watch from them on…

Purchased a watch from them on Chrono24. I ended up cancelling the transaction 4 weeks after I bought it because they had still not sent it. It was if they did not even have the watch to sell. Terrible customer service. If I ran a business like this I would not have any customers. Very bad service.

17 March 2022
Unprompted review
Watchmaster.com logo

Reply from Watchmaster.com

Dear Sharon,

thank you for your feedback.

We apologize for the long process and the inconvenience this has caused. Whenever a customer of ours has a bad impression we feel deeply sorry and will try our best to make things right.

The watch you have ordered was advertised with a delivery time of up to three weeks. This was due to the fact that it still needed refurbishment in our watch service center. We asked you some details about whether you wish to have the watch polished. After getting that reply, our refurbishment process started right away.
However, it turned out that one part which was needed for the repair of the watch took longer to source than anticipated, which led to a delay in the process. While I understand your frustration in this regard we also feel obliged to maintain the highest standards of quality possible in our watch service center. After all, this is what our buyers expect from us. We hand out each watch with a warranty of two years.

Your refund is being processed already. We are sorry that you felt like this was necessary. Should you ever decide to try again, please feel free to reach out to me directly. Same should you still want to have the watch. I would make sure to be your personal point of contact.

Kind regards

Daniel K.v.S
General Manager

Rated 5 out of 5 stars

The experience was great and easy from…

The experience was great and easy from end to end. The watch has been perfectly described, and the packaging to protect it very qualitative. I will buy another one for sure as it was really smooth process. Congrats to your team guys !

15 March 2022
Unprompted review

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