I probably wouldn’t do this again tbh. My partner and I both entered tier 1 hoping for a nice watch even just one of us . When we got it, we both got the exact same watch. Silver Casio (it’s quite fu... See more
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Discover Rare Timepieces at Watch Harbor – Your Premier Source for Luxury and Vintage Watches Watch Harbor is your trusted destination for buying, selling, and trading luxury and vintage watches. Whether you're a seasoned collector or a passionate enthusiast, our expertly curated collection features authentic, one-of-a-kind timepieces from the world's most iconic brands. Stay informed with our daily watch industry blogs, covering market trends, brand spotlights, and collector insights. Join us for exclusive watch events and enjoy our free magazine, packed with expert commentary, behind-the-scenes stories, and timeless inspiration. Visit our boutique store in Harrogate, UK, to explore our full range of rare watches in person and speak with our knowledgeable team. At Watch Harbor, we’re dedicated to delivering an exceptional experience to every watch lover — whether you're looking to invest in your next timepiece or simply appreciate fine craftsmanship.
Gillygate, YO31 7EA, York, United Kingdom
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Was generally disappointed by the result and the watch received. The concept is interesting and the idea of getting a higher-value watch adds excitement, but in reality the outcome felt far below expectations.
I received a Sekonda quartz watch (model 3139) which feels very low quality, with a lightweight and flimsy bracelet, and overall not particularly attractive. After checking, the retail value of the watch appears to be significantly lower than what I paid.
I also had to pay €27 in import taxes on delivery. This is obviously not caused by Watch Harbor, but it still adds to the overall experience, especially for customers outside the UK. In the end, the total cost goes over €100, which makes it even harder to justify given the quality of the watch received.
Of course, expecting something like a Rolex would be unrealistic, but entering a Tier 1 drop does create an expectation of receiving something at least somewhat unique or interesting. That does not necessarily mean expensive, but something that feels more curated rather than a very generic, low-cost piece.
I understand the element of chance in this type of model, but I think expectations could be managed more clearly, especially regarding the lower-tier outcomes. Overall, it felt more like a loss than a fun experience.

Reply from Watch Harbor
I got an avia 15 jewel avia 4561 4851 and mechanical movement non magnetic idk if its worth it or no i got the tier 2 package cost me 183 dollar in total you guys tell me the overall is first time purchase so be a judge of it

Reply from Watch Harbor
Just received my watch from the Tier 2 category. It was an affordable option (Rotatry) but it is still a cool, unique watch I never would’ve picked up on my own. I think people are missing the point of a mystery drop. Granted all the watches should work, and if they don’t that’s a problem, but you’re not guaranteed a luxury watch. As long as they continue to be unique watches, and not just $10 Amazon ordered Timex’s or Seikos, I’m in for it.
Cool concept. Will be ripping next drops for sure. It’s a fun gift to receive every month for relatively decent pricing.

Reply from Watch Harbor
I have received my order, and I must express my dissatisfaction.
The website strongly implies that customers have a realistic opportunity to receive a luxury timepiece, using wording such as “your chance to own a luxury timepiece for a fraction of the price” and showcasing brands like Rolex, Cartier, and Seiko and more. However, the item I received (a Timex Indiglo) is clearly not comparable in value and does not align with the expectations your marketing creates.
I paid €177 in total, and the product received is worth significantly less. This constitutes misleading and deceptive advertising, as the presentation of your offer creates a false impression of the likely outcome......
And sure i would love a rolex but didnt expect it but a timex that is not even 1/5 off the price i paid is grazy......

Reply from Watch Harbor
I paid for a tier 2 box in aprils mystery boxes and got a ladies timex with an extremely damaged crystal, an extremely poor quality leather band, and an actual hole in the case at the crown. The gold coating is literally pitting and pulling away from the case. I understand the concept of this process but sending someone a woman’s watch that is in this rough a shape for almost $200 bucks is just not acceptable. This is literally a watch someone could have purchased on whatnot for 5 bucks.
It’s been two weeks since this post and reply from watch harbor. No one has reached out to correct the situation. Please do not be fooled by there response to this review and think this was a mistake and they are trying to fix the issue. They have not tried to reach out and fix the issue. They have collected my money and do not care about there reputation or repeat business.

Reply from Watch Harbor
Stay away! Delayed and the watch that then turned up after paying for the top tier was worth no more than what I could go and buy from Claire’s jewellery store.

Reply from Watch Harbor
I understand the concept behind Watch Harbor. It’s a business, and I get that for a few people to hit big with high-value watches, most boxes will naturally sit at a lower value. That’s how the model works.
I’m also not a brand snob. I’ve seen people complain about getting brands like Timex purely because they’re “cheap”, and that’s not where I’m coming from. A watch doesn’t need to be luxury to be good.
My issue is value. Simple as that.
If I receive a watch worth £70–£80 in a Tier 2 box, fair enough. That feels in line with what I’ve paid.
If I receive a watch I can find online for £20 after paying £119, that’s where the problem is.
I’ve been part of the community since late last year, so I’ve seen how these drops land. The February drop especially missed for a lot of people, myself included.
I’ve consistently paid into these boxes, and I’ve yet to feel like the value has properly landed. Across what used to be Tier 1 (Premium) and Tier 2 (Special Edition), I’ve had:
1 × Tier 1 watch – acceptable, roughly what I’d expect
3 × Tier 2 watches – only 1 felt like fair value
The other 2 – genuinely poor value for the price paid
And that’s the pattern that’s hard to ignore.
From what I can find, every watch I’ve received could be bought individually for less than the price of the box it came in. That doesn’t feel right. The whole point of a mystery box is that you’re taking a gamble, but the baseline should still feel fair.
I use Watch Harbor for the experience of getting something unexpected at a value that makes sense. I’m not expecting a £3,500 watch every time. But I also don’t expect to pay £119 and receive something worth £19.99 - £30.00
That gap between expectation and reality is where the frustration sits.
There’s also a practical issue that hasn’t been addressed. Every watch I’ve received has come with a strap that either feels very cheap or simply doesn’t fit. The punch holes are too large for my wrist, meaning I physically can’t wear any of them properly.
So I’m now sat with four watches, and I haven’t been able to wear a single one of them. Even the one I consider “fair value” is unusable because of the strap.
At that point, it’s not just about value anymore, it’s about usability.
The concept works. But right now, it feels like the value isn’t there, and the basics like wearability are being overlooked. If that doesn’t improve, people won’t stick around.
The idea works. But the value needs to feel real, otherwise people won’t stick around.

Reply from Watch Harbor
I probably wouldn’t do this again tbh. My partner and I both entered tier 1 hoping for a nice watch even just one of us .
When we got it, we both got the exact same watch. Silver Casio (it’s quite funny because my partner has a Casio and it’s the only one he didn’t want 😅 ) . So by increasing our chances of hopefully getting a nice watch we both ended up with the same. I guess that’s the luck of the draw but I would prefer a refund for one of them or at least a free entry into the next draw - order #6356

Reply from Watch Harbor
great experience, i got an awesome watch in the drop

Reply from Watch Harbor
It’s clear the owner is using the "it’s a gamble" defense to justify sending out low-value items. To make your Trustpilot review more impactful, you should lean into the discrepancy between the cost (£119.99) and the actual market value of the item received, while directly addressing their claim of "transparency."
Here is a revised version that is firm, professional, and harder for them to deflect:
Suggested Review Draft
Headline: Overpriced "Mystery Drop" – High price tag for low-value bin items
I participated in Watch Harbour’s £119.99 "Mystery Drop," and the experience was incredibly disappointing. I received a cheap Avia watch that feels and looks like it came straight out of a discount bin.
While the owner claims to be "transparent" about the mystery format, there is a massive gulf between "taking a chance" and receiving an item that is worth a fraction of the entry price. Paying £120 for a watch that lacks the quality or market value to justify that tier feels less like a fair mix of inventory and more like a way to offload low-value stock on hopeful customers.
The company's response to criticism is that the mystery format "isn’t for everyone," but that doesn't excuse the poor price-to-quality ratio. If you’re looking for a quality timepiece, save your £120 and buy something specific. This "drop" felt like a total rip-off, regardless of how many YouTube videos they post to justify it.

Reply from Watch Harbor
I wanted to believe, and I was a fool ...paid for the the "limited" edition and received a TIMEX...not even a good timex... a relatively new edition plain white indiglo that sells for around $15 on line...seriously not even anything remotely as promised...major scam vibes from this...avoid at all costs...don't waste your money.

Reply from Watch Harbor
I had a terrible experience with Watch Harbor. I participated in their blind drawing, paying over $170 with the perception of receiving a very nice vintage watch Instead, I ended up with a watch valued at only $40. That is a profit margin of around 70%. This feels like an absolute scam, as they clearly misled me about the value of what I would receive. I wouldn't recommend this to anyone looking to invest in a quality timepiece. Save your money and look elsewhere! I absolutely understand that there was no promise of a watch the same value of what I spent. This sight is very misleading. Well done.

Reply from Watch Harbor
I’ve jumped into a few of the monthly mystery drops across both Tier 1 and Tier 2 and honestly, that’s where the fun is. You’ve got no idea what you’re going to get, and that’s the whole thrill. It’s a gamble, plain and simple.
But it’s not a blind one. Cameron lays it all out in his Instagram and YouTube videos…. What kind of watches sit in each tier, what’s possible, and what’s not. You might strike gold, you might not… and that’s exactly what makes it exciting and why I’ll continue purchasing.

Reply from Watch Harbor
Really enjoyed my experience with Watch Harbor. Cameron was very responsive and the package arrived quickly, considering I am from the US. I think the concept is fun. The excitement of the watch arriving and the opportunity to acquire a luxury piece at such a low price makes it worth the roll of the dice. Looking forward to participating again in future months’ drops.

Reply from Watch Harbor
Came across Watch Harbour on Instagram and thought I’d take a punt and see what it was all about. Went in on a 3-month deal and now into month two — both watches so far have been solid, really happy with them.
Let’s be honest, we’d all love to be dropping £5k–£10k on a watch whenever we fancy it, but that’s not reality for most of us. This is a great way to enjoy different pieces you probably wouldn’t normally go for, without the big commitment.
You’ve got to go into it with the right mindset — same as sticking a few quid on the EuroMillions. You’re doing it for the experience, not expecting to make money. If anything, it’s just a bit of fun and a chance to wear something different each month.
Fair play to the guys, it’s a great concept and it’s been a really good experience so far. Keep it up.

Reply from Watch Harbor
It is a Scam they Tell you the Watches Are Hand Chosen but I resivet a 10£ Watch for Shopping and Import combinet I payed 107,03 € so ist defenetly a Scan donot buy

Reply from Watch Harbor
I had such a great experience with Watch Harbor’s mystery drop. The whole process is genuinely exciting from placing the order to the anticipation while waiting, and finally opening the box to see what you’ve received.
What makes it so special is the randomness, it could be anything from a Rolex to a simple Casio or even a unique vintage piece, all for just £70. That element of surprise makes it incredibly fun, especially for watch collectors like me. Even though I didn’t get a Rolex this time, I received an Ingersoll automatic, which I really appreciate and enjoy.
Really appreciate the team for putting something like this together. It’s a creative and enjoyable experience, and I’ll definitely be back for more!
Best,
PK
USA

Reply from Watch Harbor
Was part of the February mystery watch drop & ordered a number of mystery watches. Very impressed with the packaging & the mystery box feeling. Pulled a luxury Omega De Ville within the group of watches I received.
I was also very impressed with Cameron and the team with the customer support as my order got stuck with Royal Mail for a long time. They helped me out, kept me in the loop and resent my parcel to NZ asap.
Will be participating in future drops to come!

Reply from Watch Harbor
What a great company, my first couples of purchase’s have been easy and great value for money. I would highly recommend to any watch collector or any one wanting to have a nice and varied watch collection. I will be a regular buyer, customer service is fast and professional with a friendly vibe. Must say you have to be quick as they do sell out fast, but luckily you can pre order for the next drop. Highly recommend!

Reply from Watch Harbor
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