The Watch Factory Australia Reviews 4,883

Good discount

Very happy with my purchase.
Excellent customer service as I recieved it very quickly.
Will definitely be buying from the Watch Factory again..

Super Service! I received the watch in just 2 days. Highly recommend The Watch Factory Australia to buy genuine branded watches.

Great quality watches. Very fast delivery with consistent communication regarding delivery. Excellent sale prices too. Highly recommend.

The watch factory were reasonably priced ant the service was ultra efficient with fast delivery and quality items.

Great watch, actually better than expected and I had been looking for a certain Brand (Coach) and style - which only WFA seemed to have here in Aus, quick delivery too - everything was easy with my whole experience.

Had a great range. Great prices and superfast delivery.
Highly recommend!

Arrived quickly, with constant tracking.
Presented beautifully in box.

Great style, Great Price, Great Service!

Quick delivery. Good quality product.

watch is way too small and didnt come with extra links

Beautiful watch came fast great price

Delivery person item not hand over.
He kept in out side post box.
If someone took, what will happen. Who will responsible

Really happy. The watch is just what I wanted and it arrived very quickly. The whole process was very easy.

The watch ordered is beautiful, in original packing. Delivered on time.

Good product and quick delivery

I purchased a watch and realized I needed to cancel the order. I initiated the cancellation request immediately the next day after placing the order. Despite my prompt action, the support team failed to process the cancellation. Instead, they forcefully sent the order even though I had clearly requested it be canceled. This is extremely poor practice and shows a disregard for customer requests.

Unfair Refund Practices
After the forced shipment, the issue escalated during the refund process. The company deducted significant charges from my refund for an item they shipped against my express cancellation request.

To try and resolve the situation and as a goodwill gesture, I placed orders for two additional watches. Even with these subsequent purchases, the company still did not refund the full amount for the initial, forcefully sent item. They kept the deducted charges, essentially penalizing me for their own failure to process a timely cancellation. This constitutes a very unfair and unethical business practice.

Customer Support and Communication Deficiencies
The customer support experience was equally frustrating:

Not Customer Friendly: The support team showed a lack of empathy and was unhelpful in resolving the core issue of the unauthorized shipment and unfair charges.

No Contact Number: The company does not provide any contact number for immediate assistance, severely limiting communication options.

Limited Email Support: Email support is restricted to limited hours, making it nearly impossible to get timely help when needed.

Overall Recommendation
Based on the company's failure to honor an immediate cancellation, their decision to forcefully ship an item, and their subsequent deduction of charges from the refund, I would strongly recommend against purchasing from this company. Their communication methods are inadequate, and their refund practices are deeply unfair.

Your service was fine. I was disappointed with the quality of the braclet. When I looked on the manufacturers website they had these items on clearance for half the price I paid on your site. I felt their asking price was closer to the quality in terms of value for money.

Love my new watch. Love shopping here because the visuals match the product that actually arrives. Love the watch, the shopping experience and the price.