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Watch Direct Australia Reviews 

249
•
TrustScore 4.5 out of 5

4.5

Watch Store
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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers point out that the watches are stunning, comfortable to wear, and offered at very competitive prices across the entire catalog. Shoppers are equally impressed by the remarkably fast shipping times and reliable tracking services provided during transit. Furthermore, consumers often praise the friendly staff for offering prompt and courteous assistance whenever needed. However, some customers also noted frustrating experiences involving delayed shipments or missing packages that took a long time to sort out. A few reviewers additionally mentioned receiving defective items and struggling to get adequate support or resolution from customer service.

What people talk about most

Product

Consumers find product satisfaction, expressing delight with the great selection of watches and competitive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally quick postage and... See more

Price

Reviewers highlight high satisfaction regarding the competitive and reasonable prices offered. Consumers... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exceptional attention, quick... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The order was quickly fulfilled and despatched. I was surprised how fast it was delivered, and the tracking service was great. The watch is very easy to read, comfortable to wear, and most enjoyable f... See more

Rated 5 out of 5 stars

The watch I wanted at an amazing price. If Auspost hadn’t have stuffed up the delivery it would have been a flawless purchase - no reflection on Watch Direct’s service! Loving my Turtle!

Rated 5 out of 5 stars

I was really impressed with Watch Direct Australia - they have a great selection of watches to choose from and they are competitive on their prices. I bought a beautiful Citizen Attesa Satellite Wave... See more

Rated 5 out of 5 stars

I visited the showroom. Everyone was amazing. I chose 10 watches to look at and chose 2 as gifts for my partner. Whilst I waited, they took links out of each strap based upon a photo I showed them... See more

Company details

  1. Watch Store
  2. Clothing Store

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(249)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love my new leather watchband .

I am very pleased with my experience with shopping online at Watch Direct. I’d been looking to replace my Seiko leather watch band and found the perfect one at Watch Direct. I thought the price was reasonable for leather, and free and fast postage was great. Thanks.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The online order was easy, the watch arrived on time and the watch is exactly like the pictures.

This is my 9th purchase from Watch Direct. A very happy customer here.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Bulova time pieces

Excellent service and delivery time frame would definitely recommend purchasing from this store due to outstanding quality of product and great price to match

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Price. Fast Delivery

Bought a limited edition Citizen watch at price cheaper than JDM. Having 5 years local warranty, instead of risking with JDM is great. The watch was delivered today, the delivery time was fast and happy with the purchase so far. Strongly recommend these guys

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Earring backs

What I ordered was exactly what I received. I am using my earring backs now. I swear by these 💯 Best items for your earrings not coming out of your ear.

9 June 2026
Unprompted review
Rated 2 out of 5 stars

prompt delivery

prompt delivery, not helpful to solve our problem setting watch

19 May 2026
Unprompted review
Watch Direct Australia logo

Reply from Watch Direct Australia

Hi Penny,

Thank you for your feedback. I'm sorry to hear you're having trouble setting up your watch.

I'd be more than happy to help get everything working correctly. Could you please provide your order number and let me know exactly what issues you're experiencing when trying to set the watch? If possible, any photos or a brief description of the problem would also be helpful.

I'm also happy to give you a call and talk it through. We always do our best to provide support, especially when it comes to setting up and operating a new watch, and we're committed to helping you get everything working as it should.

Once I have those details, I'll do my best to guide you through the setup process.

Kind regards,
Andrew

Rated 1 out of 5 stars

Some watch functions stopped working…

Some watch functions stopped working properly. The compass pointed east instead of north and the temperature was 50 degree Celsius rather than 30 but patently that was close enough to not be defective. So while you may get a nice watch, don’t expect any help if it becomes defective within the warranty period.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Stay with Quality and Experience

The science of Horology is in turmoil.
Titanium? What grade Titanium?
Mechanical? Quartz? Solar?
(let the market deal with it!)
There's a treasure trove of BULOVA watches in Sydney, right here, right Now!
This Bulova is as good as it gets.
Five Star in every category.
Buy this watch, you won't regret it.

2 May 2026
Unprompted review

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