watatime.com Reviews 2

I would like to raise a serious concern regarding the extremely poor customer service I experienced at your Sunway Pyramid outlet.

My first visit to the store was met with disappointment. Upon entering, there was only one Chinese salesman who was already attending to another customer, which was completely understandable. However, as we walked around the store, we noticed a Malay salesman at another counter checking a watch — he did not acknowledge us or offer any form of greeting. Shortly after, a female salesperson exited the storeroom, went straight to her counter, and sat down without showing any intention to assist or engage with us.

Despite the lack of service, we decided to return to the shop about 20 minutes later to give it another chance, as we were genuinely interested in purchasing Tissot watches. At that time, the female salesperson was at the Tissot counter but simply walked away without even a basic greeting — no "Hello," no "I’ll be with you shortly," or any acknowledgment of our presence.

As potential customers, we felt completely ignored and unwelcome. I’m left wondering: is your store doing so well that your sales team feels they can afford to disregard walk-in customers?

This level of service is highly disappointing and reflects poorly on your brand. I hope this matter will be taken seriously and that appropriate action will be taken to improve customer service at this branch.

Extremely high prices in general as real fact, and unprofessional, unserious workers "based on my own experience"

I was impressed by the advertised sale and good prices for many watches. But all was not true

How is it allowed to call it Outlet when you sell watches 4 times more expensive than normal retailer?

In Ipoh branch, a worker waisted my time with slowly response and hesitated answer for days.
After informing about the extreme high price than market with a proof, the worker offered after "claiming" to contact Watatime headquarters to match the price. After 30 minutes, I got sorry answer.

I advice who reads my review to avoid Watatime unless you are willing to pay 4 times more than the current items value. This is based on my own experience on an watch.
I am sharing my experience with my viewers on social media.