Absolutely great customer help. Did have to switch to a replacement car numberplate for some time. Once my car was back way quicker than expected, asked to bring back my car back to the membership, ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really accessible and good service. I sometimes experienced a bad odour from the water and sensors can be a bit rough flipping the exterior mirrors open and closed but on the bright side an employee... See more
Company replied
It would be great if the service would be in English or German language. Furthermore the invoice-mail-routing for my abo doesn’t work, so I’ve to lock in every month to save my invoice. Washin... See more
Company replied
Hi There, I washed my car mercedez benz, it stripped off my trim strips, I belive they have very stong brush mechanism due to that sometimes it damages your car, but on their website they clearly... See more
Company replied
Company details
Written by the company
Vask så ofte du vil fra kun 139 kr./md. hos Wash World. Med ubegrænset bilvask får du fleksibiliteten til at vaske så ofte du vil, når du vil - til en fast lav pris. Vi tilbyder tre forskellige medlemskaber og mere end 140 vaskehaller rundt om i Danmark. Vores enkeltvask er perfekt til dig, der kun vasker bilen en gang imellem. Her skal du ikke registrere eller tilmelde dig som medlem, men bare betale for din bilvask ved vaskehallens terminal.
Wash World
Written by the company
- Kvalitet!
- Vi anvender markedets førende vaskemaskiner, der sikrer dig et flot vaskeresultat igen og igen. Vores vand er specielt behandlet for at undgå kalkpletter, og vores børster er specielt udviklet til at beskytte din bil!
- Ingen overflødig ventetid!
- Vi har minimeret ventetiden omkring vaskehallen, ved at effektivisere betalingsprocessen og maskinerne. Herudover har vi øget sikkerheden i hallen, så du kan blive i bilen under vask. På denne måde kommer du hurtigt igang og afsted igen!
- Ubegrænset bilvask!
- Køb medlemskab med ubegrænset bilvask fra kun 139 kr/md, og vask bilen lige så ofte du vil!
- Miljørigtig bilvask!
- Vi har markedets førende og svanemærkede biologiske vandrens. Det reducerer vandforbruget med 85%, så du kan vaske din bil med ren samvittighed.
- Billig enkeltvask
- Køb enkeltvask fra kun 59 kr. pr. vask.
Contact info
Denmark
- washworld.dk
3.5
Average
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Irriterende at det defekt i en lang…
Irriterende at det defekt i en lang periode hvor man skal betale
22 May 2024
Reply from Wash World
Hej Nariboss.
Det er bestemt ikke meningen, når man besøger os. Jeg vil derfor opfordre dig til at skrive til os på washworld.dk/hjaelp under "Vaskehal og reklamation". så vi hurtigt kan få undersøgt sagen.
De bedste hilsner
Kirsten. Wash World.
😍😍😍😍😍😍😍😍😍😍😍
18 May 2024
Reply from Wash World
Hej Abdul.
Det lyder til, at du har haft en god oplevelse i vaskehallen, og det er vi rigtig glade for.
Du ønskes en god dag herfra. Vi glæder os til at give dig mange flere gode oplevelser i fremtiden.
De bedste hilsner
Kirsten. Wash World.
Reply from Wash World
Hej Maria.
It sounds like you had a good experience in the car wash, and we are very happy about that. We wish you a great day from all of us. We look forward to giving you many more good experiences in the future.
Best regards
Kirsten. Wash world.
God service
9 May 2024
Reply from Wash World
Hej Ahmad,
Mange tak for de fire stjerner. Vi stræber dog altid mod de fem stjerner, så hvis du har forslag til forbedring, er du velkommen til at skrive til vores kundeservice.
Du ønskes en rigtig god dag!
De bedste hilsner,
Lana
Reply from Wash World
Hi Klevis,
Thank you for your review. We apologize that the quality did not meet your expectations. You are welcome to write to our customer service, and we would be happy to take a closer look at your case.
Best regards,
Lana
Super loved it
3 May 2024
Reply from Wash World
Hej Samira,
Tusind tak for de mange flotte stjerner. Det er fantastisk at se og høre, at du har haft en rigtig god oplevelse hos os.
Vi ser frem til at give dig mange flere gode oplevelser i fremtiden. Du ønskes en skøn dag herfra.
De bedste hilsner,
Jasmin.
Reply from Wash World
Hej Henrik.
Tusind tak for de mange flotte stjerner, dem er vi rigtig glade for. Hvor er det skønt at høre, at vi levede op til dine forventninger.
Vi ønsker dig en god dag herfra og glæder os til at vaske din bil igen.
De bedste hilsner
Kirsten. Wash World.
Good job and profesionalist
1 May 2024
Reply from Wash World
Hi Florin.
Thank you so much for the many nice stars. It's fantastic to see and hear that you have had a really good experience with us.
We look forward to giving you many more great experiences in the future.
Wishing you a lovely day from here.
Best regards
Kirsten. Wash World.
The monthly fee had been rise without…
The monthly fees had been rise without notification
30 April 2024
Reply from Wash World
Hello, Rami
We have notified our customers of the price changes. Price increases can be due to various factors, including changes in operating costs, equipment updates, or improvements in service. For a more detailed explanation specific to your situation, we recommend that you contact our customer service through the 'Help' section on our website.
Best regards,
Jacob
bad service
This company claims, that there is no binding contract, but it's not true, they charge and taking money automatically from people's account for the next month, this is something beyound the costumers knowledge.
I have paid for March month for first time just want to see how it is and I wasn't impressed because there came some scratches on my brand new RAV4 and I didn't want to use wash world anymore.
It is the logic way to buy a service, but to force you to buy that service in the following month without the customer's knowledge is something they have invented for their own benefits, I have been 28 years in management environment, and haven't seen anything like that.
In their instructions for the customers there is no information what so ever about what is the conditions for quitting or charging.because they have already tied you.
They force their customers to buy it against their will, all the process based & build in wash world's way.
I had no idea that they were going to charge me for the April month, why would I, I bought a service, I wasn't impressed then I dropped it and decided not to buy it again, so simple is that, they had no right to force me to buy it again without my knowledge.even you apply for the next month cancelation they will first accept it after 2 month, it's mean you have to pay for following the May month and this is exactly opposite of what they claims in their commercials.
When I wrote a complain to their so called
"" Customers service "" first I asked to refund my money they took for April, but they never gave me right answer, at last I asked to at least get allowed to use the service instead of refunding money in May and they reject it,but each time I got an unconvincing answer, which proves how un serviceminded is this company.
A one-month wash doesn't cost a lot of money ,but it's a bout manners and right principal, which wash world company indicates strongly the lack of both.
Carlo
24 April 2024
Unprompted review
Reply from Wash World
Hi car lito
I would recommend that you contact our customer service again regarding your membership. I cannot assist here on TrustPilot. If your car has been damaged during the wash, you should report this via the website washworld.dk/help, and also include a photo of the car/damage, so that an external insurance company can handle your inquiry.
I wish you a nice day.
Best regards
Kirsten. Wash World
The drying system is not effective as…
The drying system is not effective as compared to some years back.
24 April 2024
Reply from Wash World
Hello Zachary,
Thank you for your review. It sounds like you had an unfortunate experience at the car wash, as the drying should still be satisfactory. I therefore recommend that you contact us at https://washworld.dk/help under "Car Wash and Complaints" and describe your experience. Please feel free to attach photos of the wash result so our customer service can best assess the situation.
Best regards,
Jasmin.
Det er for dyrt
20 April 2024
Reply from Wash World
Hej Abdulraman,
Tak for din feedback.
Vi beklager, at du oplever vores priser som for høje.
Vi stræber efter at balancere kvalitet og pris for at give vores kunder den bedste mulige oplevelse.
For yderligere assistance eller forespørgsler vedrørende priser, vil jeg opfordrer dig til at kontakte vores kundeservice via 'Hjælp'-sektionen på vores hjemmeside.
De bedste hilsner,
Cathrine🚗
Love the ease of use. Great wash too!
I love the simplicity of driving up & it recognising my umber plate. The wash is good & thorough. All in all a wonderful experience. I’ll definitely recommend it to others.
18 April 2024
Reply from Wash World
Hello Carlton,
Thank you so much for the wonderful review and kind words! We are delighted to hear that you are pleased with your experience at our wash station, and we greatly appreciate your willingness to recommend us to others. We look forward to welcoming you back soon.
Best regards,
Omar
Charged me 120dkk for the vacuum when…
Charged me 120dkk for the vacuum when it said ~35dkk on the display (and no it wasn’t a “reserved” amount they just took 120 without refunding the difference from 35 to 120
Great service 👍
Update, they did correct the amount but only after leaving a review here and having to contact them
18 April 2024
Unprompted review
Reply from Wash World
Hello Mihnea,
Thank you for your review and for bringing this issue to our attention.
We would like to investigate this matter further for you.
Please contact our customer service through the 'Help' section on our website so we can resolve this issue as quickly as possible.
Best regards,
Cathrine🚗
Reply from Wash World
Hej Jøegen,
Mange tak for de fire stjerner. Vi stræber dog altid mod de fem stjerner, så hvis du har forslag til forbedring, er du velkommen til at skrive til vores kundeservice.
Du ønskes en rigtig god dag.
De bedste hilsner,
Jasmin.
Reply from Wash World
Hi Satyadev,
Thank you for your review and the five stars! 😊 We're thrilled to hear that you love our service and that it always works for you. We look forward to continuing to provide you with the best service possible.
Best regards,
Jasmin.
Reply from Wash World
Hello,
It seems that you've had a bad experience. We are, of course, sorry to hear that as we always strive to provide our customers with the best experience. We would appreciate it if you could write to our customer service, describing your experience and suggesting any improvements.
Best regards,
Jasmin.
Reply from Wash World
Hello Andy,
Thank you for the great review. It seems like you had a really good experience with us. If there's anything we can do to improve the experience, please feel free to write to our customer service.
We look forward to washing your car again soon :-)
Best regards,
Jasmin.
Reply from Wash World
Hello,
It seems that you have had a bad experience. We are of course sorry about that, as we always strive to give our customers the best experience. We would therefore appreciate it if you could write to our customer service and describe your experience as well as provide suggestions for improvements.
Best regards,
Jasmin.
Service quality declining a lot
The past 2 washes (2 weeks distance) were not so satisfying. There were no car soap/shampoo being used during the wash. Practically it only washed my car with water. In my previous experience with wash world, it did use a lot of car soap/shampoo which was sprayed during the initial wash. But during the past 2 washed I had, there were no car soap/shampoo being used. Their washing machine only sprayed water. I'm considering to cancel my subscription after being a loyal customer for 5 years.
1 April 2024
Reply from Wash World
Hej Marco,
We're sorry to hear about your recent unsatisfactory experiences. For immediate assistance with this issue, please contact our customer service through the 'Help' section on our website. They will address your concerns and assist with any subscription queries you may have.
Best regards,
Frederik
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.