I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite. Obviously I have n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
I received a call from Mark, at WSG a few day after buying my car, and he reminded me what I had purchased from them (considering there is a lot of documentation to review with a new car). He also se... See more
Company replied
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute waste of a policy
Absolute waste of a policy. Had Gold cover which was provided by the garage I bought the car from.
Upon having my car diagnosed by a mechanic I needed a new thermostat which was supposed to be covered.
The oil leak I had apparently isn’t covered in the Gold Policy!
I was asked to get a quote off an independent garage to keep the Labour down and send in the invoice.
The Labour came in at £40ph of which the warranty company only wanted to pay £36ph!
Then the thermostat which was £89 they only wanted to cover £43!
This is despite me being covered for up to £2000 in repairs. Stay away they have multiple clauses to get out of paying for anything and even with they do they will only cover part of that.
10 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Danza,
We're sorry to read your review.
Our team have reviewed the concerns you raised, and carried out a full investigation into the matter. We appreciate the opportunity to look into your experience and are pleased that we were able to review it thoroughly.
We hope you are satisfied with the outcome of our investigation and that it has helped address your concerns.
Kindest Regards,
Customer Care
Gearbox Claim
Paul K from WSG was extremely helpful, I cannot recommend these guys enough.
Claims are straight forward, quick and stress free. Paul looked after me every step of the claim.
If you need a warranty for your car, use WSG! You won’t regret it.
10 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Liam!
We're delighted to hear that your claims experience was straightforward, quick, and stress-free.
We'll be sure to pass your kind words on to Paul K, who will be thrilled to know that his support made such a positive difference throughout your claim.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Nice Welcome Call
had a call from mark welcoming me and very unusually asking for a next of kin in case I can't ring myself. very useful thought haven't come across the before. Nice friendly call thank you.
10 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Robert!
We're pleased to hear that you found Mark's welcome call friendly and helpful.
We'll be sure to pass your lovely feedback on to Mark.
Thank you for choosing Warranty Solutions Group, and we hope you continue to enjoy complete peace of mind with your warranty!
Best Wishes,
Customer care
Short review of my experience
I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite.
Obviously I have not had to make any claims as yet because I have only just purchased the car with a full MOT etc. I hope I will never have to make a claim but if I do I'm sure I will give a more detailed (and hopefully positive) review at that time
8 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave us a review Mike!
We're pleased to hear that your initial experience with WSG has been a positive one and that the member of our team who contacted you was friendly, polite, and helpful.
We hope you never need to make a claim, but if you do, our team will be here to support you.
Thank you for choosing WSG, and we look forward to providing you with the same high level of service throughout your warranty!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Abby!
We're pleased to hear that you had a positive experience with our team and that you found our customer service friendly and helpful. We really appreciate you taking the time to share your feedback - Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Mark called me to follow up on my…
Mark called me to follow up on my warranty purchase , he explained everything clearly and had the answer to all questions, his customer service was amazing. Mark is a credit to your company!
8 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Sarah!
We're pleased to hear that Mark provided such clear, helpful, and knowledgeable service when following up on your warranty purchase.
It's wonderful to know he was able to answer all of your questions and make the process a positive experience.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Fantastic service
Fantastic service, friendly and very reassuring me over the phone about the service and warranty. I would like to say thank you to the lovely Irish guy who handle my call. Superb customer service.
8 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Pranee!
We're pleased to hear that you received such friendly and reassuring service and that our team was able to put your mind at ease.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Exceptional service from Nita
Working with nita has been an excellent experience from start to finish she is professional approachable and always takes the time to make sure everything is handled efficiently her communication is outstanding and she consistently goes above and beyond to provide exceptional support I truly appreciate her dedication and wouldn’t hesitate to recommend her to anyone looking for a reliable and knowledgeable account manager
8 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Alan!
We're delighted to hear that your experience working with Nita has been so positive.
Her professionalism, dedication, and commitment to providing outstanding support are qualities we value highly, and we're thrilled they made such a difference to your experience.
Thank you for your recommendation and for placing your trust in Warranty Solutions Group!
Best Wishes,
Customer Care
A warranty company car dealers can relay on.
As the owner of a busy used car dealership we have tried and tested many warranty companies to suit not only our needs but our customers needs too. Having the right warranty provider is just as important as buying the right stock. When issues inevitably arise, you need complete confidence that the company standing behind you is reliable, fair and genuinely wants to help both the dealer and the customer. That's exactly what we've found with Warranty Solutions Group.
The biggest asset to the company, without question is our account manager Nita. She goes above and beyond every single time we need her. Nothing is ever too much trouble. Whether it's answering queries, helping with claims, resolving problems or simply offering advice. She is always approachable, incredibly knowledgeable and genuinely cares about delivering the best possible service.
In this industry relationships are everything, and Nita has built a fantastic one with our business. She takes the time to understand how we operate and works with us rather than just acting as another account manager. That level of personal service is becoming increasingly rare and makes a huge difference to our day to day operations.
Having a partnership with WSG gives us confidence when selling vehicles and reassurance when supporting our customers after the sale. Knowing that Nita is only a phone call or email away gives us real peace of mind and her professionalism and commitment reflect incredibly well on WSG as a whole.
I wouldn't hesitate to recommend WSG to any car dealer looking for a warranty provider they can genuinely rely on. Excellent company, outstanding service, and an account manager who consistently exceeds expectations.
Thank you Nita and WSG for everything you do for us. It really is appreciated.
7 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share such a detailed and thoughtful review Gary!
We truly appreciate your continued trust in Warranty Solutions Group and are delighted to hear how much confidence you have in our service and support.
It’s fantastic to know that Nita has made such a positive impact on your business.
We pride ourselves on building strong, long-term partnerships with our dealer network, and we’re pleased that her knowledge, dedication, and willingness to go the extra mile have helped provide the support and reassurance you need.
We understand how important reliability, communication, and trust are within the motor trade, and we’re grateful to be considered a valued partner in supporting both your dealership and your customers.
Thank you again for your kind words and recommendation.
We look forward to continuing to work with you and supporting your business for many years to come!
Best Wishes,
Customer Care
Excellent
Michael was friendly, succinct and knowledgeable. Very impressed.
6 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Nick!
We're pleased to hear that Michael provided a friendly, concise, and knowledgeable service.
We appreciate your comments and will be sure to share your praise with him.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Purchased the platinum cover for a Ford…
Purchased the platinum cover for a Ford Transit Van, barrel on the ignition became faulty and was happy as had this cover. Shocked to have it rejected as it wasn’t covered! This is despite it clearly saying ignition system on the platinum cover, also had a fault with the wing mirror and was told wiring is not covered. Basically not worth the money and as quoted when asked “we can’t list all the parts that are covered as there are too many” which translates to we can’t tell you what is covered! Buyer beware read the detail of what they will pay and won’t pay.
3 September 2025
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Stuart,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
What can I say
What can I say. Or where do I start. A massive round of applause. I take my off to David, Vaughan, Callum and the rest of the team behind the scenes. They performed and delivered. There wasn’t no ifs buts or maybe. As long as you do your part the definitely do theirs. I can vouch. This particular review is to reassure anyone that uses there services; that they do exactly as stated. To be fair I was anxious at first, as it was my first time going through the process. But having been through it and reached the other end. I shouldn’t have been. I would highly recommend there services. If you can cover yourself for as long as possible. As in my case it helped me out substantially. Especially for the unexpected. Out of ten they have to receive a ten. Ask me why. I put it to you Vaughan and Callum initially aided in the process being understandable and transparent. They made sure they liaised with me as to the steps to take; which I am extremely grateful. As it reached the clinical part David delivered reassured and finalised the proceedings. He didn’t allow any doubt to form in my mind as he practically walked me through step by step upon taking charge. David, Vaughan and Callum are a great asset to the company. Lucky for me I got to encounter them. Thank you warranty solutions group. I definitely will be recommending this company without a doubt. 5 out of 5 if you ask me.
3 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you so much for your incredible review and for taking the time to share your experience in such detail!
We're absolutely delighted to hear that your first claim experience exceeded your expectations and that our team was able to provide the reassurance and support you needed throughout the process.
It's wonderful to hear that Vaughan, Callum, and David made such a positive impression.
We'll be sure to pass on your kind words to them—they'll be thrilled to know their professionalism, clear communication, and dedication helped make the process straightforward and stress-free.
Your recommendation and trust in WSG mean a great deal to us.
Thank you for choosing us to protect your vehicle, and we're so pleased we could be there when you needed us most!
Best Wishes,
Customer Care
Disappointed but still 5 Stars
I bought a used car with came with a 6 mth warranty from Warranty Solutions and didn't think i would ever need to use it - however i did and they were excellent - so good that i decided to extend the warranty - however they declined as it a Range Rover - Lee phoned and explained - i was disappointed but this does not detract from their previous excellent warranty - hence 5 stars.
3 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience and for your five-star review Doug!
We're pleased to hear that when you needed to make a claim, our team was able to provide the support you expected.
We also appreciate your understanding regarding the decision not to extend your warranty. We're glad Lee was able to explain the reasons clearly, even though it wasn't the outcome you had hoped for.
Your kind words and continued confidence in our service mean a great deal to us.
Best Wishes,
Customer Care
Great service provided Michael ***
Michael gave me a call to discuss about my warranty he was very friendly and informative and answered all my questions with thorough explanations good service
3 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Jack!
We're pleased to hear that Michael provided friendly, informative service and took the time to answer all of your questions thoroughly.
We appreciate your support and are pleased you had a positive experience with WSG!
Best Wishes,
Customer Care
Great service and experience
Account manager Tony Peters is a credit to WSG, very personable, knows what he is doing, goes above and beyond to assist with claims or help where he can.
1 July 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback John!
We're thrilled to hear about your positive experience with Tony Peters.
It's great to know that his knowledge, professionalism, and willingness to go above and beyond have made such a difference.
We'll be sure to pass your kind words on to Tony—I'm sure he'll really appreciate the recognition.
Thank you for choosing WSG, and we look forward to continuing to support you whenever you need us!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Mia!
We're pleased to hear that Mark was so lovely and helpful.
We'll be sure to pass your comments on to him—he'll really appreciate your recognition!
Best Wishes,
Customer Care
Caller was friendly
Caller was polite, helpful and friendly. Provided relevant information on warranty and how to make contact if necessary. Definitely recommend
30 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Donald!
We're pleased to hear that our team provided a polite, friendly, and helpful service, and that you received all the information you needed about your warranty and how to contact us if required.
We really appreciate your feedback and thank you for choosing WSG!
Best Wishes,
Customer Care
Ben was absolutely fantastic
Ben was absolutely fantastic. He dealt with authorising the payment incredibly quickly and made the whole process so easy and completely stress free. He was friendly, professional, and efficient from start to finish.
29 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lynda!
We're glad to hear that Ben provided such prompt, friendly, and professional service, making the authorisation process quick and stress-free for you.
We'll be sure to pass your kind words on to him—it's always great to hear when a team member has made such a positive difference.
We truly appreciate your support and thank you for choosing WSG!
Best Wishes,
Customer Care
Very professional and friendly
Very professional and friendly. Spoke to customer service Tate and he was very helpful . Highly recommend
29 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Mazhar!
We're pleased to hear that you found our team professional and friendly. We'll be sure to pass your kind words on to Tate, who will be pleased to know that his helpful service made such a positive impression.
We truly appreciate your support and thank you for choosing WSG!
Best Wishes,
Customer Care
Great customer service
Great customer service. Responsive - wait times are never long. Have had lots of issues with my car unfortuntately and they've been as helpful and honest and reasonable as can be.
1 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Adriana!
We're glad to hear that you've found our customer service responsive and that we've been able to support you through the issues you've experienced with your car.
We always strive to provide honest, fair, and efficient service, so it's great to know that this has been reflected in your experience.
We truly appreciate your trust in WSG and thank you for taking the time to share your review!
Best Wishes,
Customer Care
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