Warner's Reviews 10

On a coach holiday from Norfolk. 16th March to the 20th.To Bodelwyddan castle.Was lovely to be in the actual castle,On entering our room,went to wash my hands and no water,maintenance soon sorted it.Next night,as you don t get your room serviced next day,which we knew from other breaks with Warners,went to use the shower all the washing depensers were empty,fortunately we take our own.We mentioned this to Stuart on reception when we went down for dinner,this was sorted within the hour.
Restaurant menu,new menu out,not for the better I must say. Starters and desserts are served to you,your main meal you get yourself. Good all Fish chips and sausage have disappeared.We ask our waiter why,we were told it cuts down staff in the kitchen. There is a World flavoured menu different each night,one night obviously it was one that residents didn't like, the queue for the roast was very long.Food,s not that great,the quiche is bland,just like lidl,lettuce leaves had seen better days.The fish that was available looked very sad and
unpalatable.
Breakfast,why place the juice glasses on the tables,why not left beside the juice depensers.
Going back to the roast while we were there,everyone said it was tough and not a good cut.
Starter,prawn cocktail was the worst they d ever had.
Dessert, One called lemon mousse, how can you call this a mousse,lemon curd in the bottom of a glass sundae dish with cream topping,is not lemon mousse as I know it.
Dessert menu is not inviting at all.
Entertainment, The two evenings we watched were very good comedian Philip Doyal was very good,young lady singer kalol comedian really enjoyed.
We did enjoy our stay,it being our third stay,but boy how Warners has changed over the years some not for the better.Cutting staff,charging extortionate prices.Seems the customers come last.They ve got your money and your not getting it back.

I was hoping to book room 205 at Holme Lacy for our 50th Anniversary but could not contact anyone for two days to make sure this would happen. £600 for 4 nights seemed a good price but after discovering you had to book first then request a room the price was raised the following morning to £750. Anyway bite the bullet paid the price and then attempted again to try and book Room 205, no chance this was booked months in advance but we could book something else. Mentioned the problems I was having, (the price which I am glad to say she refunded £50), discussed other historic rooms but ones that were left seemed to have problems so opted for room 317, £20 cost. So after sorting the room I was informed I had new figure of £656.01, therefore a credit balance of £50 off the original room price plus £43.99 for the change to a lower rated room. Upon checking out one night early, not eating or sleeping the final night although we did inform him that we would still be in the hotel and that there was still £32.19 credit which I requested refunding to my credit card. "We cannot do that, the amount has to be used towards another booking or purchase". Upon telling him that it was my money not the £50 reduction, he stated I would have to contact Head office, Oh! a joke to part with.
We then got packed up and decided to have a bit of lunch and then start home. After ordering some food we handed over our room card and was then told the card had been cancelled and if we wanted to still order the food we would have to pay by credit card.

NEEDLESS TO SAY WE LEFT AND WILL NEVER VISIT A WARNERS AGAIN.

Was going to Warners ( Thoresby Hall ) to meet some friends, But they had to cancel though to ill health.
So got there money back.
So I phoned Warners up to get our money back, But was told the Holiday Protection did not cover it.we go about 4-5 times a year.sorry to say no more for us. Warners have no compassion. Once warners have your money then they don’t care anymore.

Chaos Management at it's best,
Thoresby Hall. Well recommended by friends, I booked us in for my Wife's 80th birthday and quite frankly it was a disaster from start to finish. The only good point was the disabled room, which was a good size with a walk in shower, but who in their right mind puts glass tumblers in a tile floored walk in disabled shower room? The itinery directs you to a kitchen dining area, no directions to get there and the circuitious route would be the envy of the director of Faulty Towers. Half way there you find a sign for a restaurant which no longer exists but which turns out to be the one on your itinery, on the Lower ground floor. Here you queue up at a temporary lecturn manned by staff with a tick list and paper napkins on which they are scrawling on to determin table availibility. All the tables are so close together and crammed in that even a fit person finds difficulty with access never mind the disabled, of which there are many.
Then begins the circuitious route to the queue for food and back. Wetherspoons will be pleased to learn that they fare pretty well by comparison to what was served up here. I left my wife alone once to get her own food, big big mistake, she got lost in the maze and I had to go and rescue her. The never get the same table twice system works well at this "hotel", as it adds to the confusion and chaos created by the inadequately trained staff, mainly at the reception area and areas where you need advice. The staff at the sharp end certainly have more idea of what is going on. Most of the hotel is closed off for building work and this is evident by having to negotiate building workers as you traverse the corridors etc and try to negotiate lifts filled with builders equipment or bits of furniture. What I assume are Emergency exits at the Lower ground level restaurant area are blocked by builders vans, scaffolding and workers carrying in furniture etc., which is left standing around and leaning against the lift entrance. I observed one of the workers verbally abusing a lady member of staff who was, for some unknown reason, helping a worker to lift in a very large table, asking if she could manage to lift in the heavy end!!!
The entertainement presented would have been rejected by any working mens club and the entertainment managers idea that we should clap the bar staff just about sums up the level I had come to expect.
I can only assume that this whole sorry mess was a mock up for a new TV comedy series " Faulty Towers and Ello Ello vs Dad's Army and War of the Worlds", sorry Triffids and Armagedon, you just missed the cut.
Best part of this holiday was the relief of the journey home without the 10 minutes delay we experienced on the way down. Advice in case yiu misunderstood, go somewhere else.

We have just returned from a trip to Studley Castle, a Warner's hotel. In Warwickshire.
While we enjoyed many aspects of our trip, a particular issue has led me to believe that their pricing practices may be misleading.
My wife, who has mobility issues, and I were looking forward to a relaxing stay. We made our way to the dining room to be seated for dinner, but the tables we were first offered were unsuitable. Our request to be moved to a more appropriate table with a good view of the entertainment was refused. We were informed that only VIP customers who have paid extra for a package are able to choose their table.
This policy has led me to believe that a decent dining experience is being held to ransom, effectively forcing guests to pay for a VIP package simply to get a suitable table. As someone who does not drink, the included drinks in the VIP package are of no value to me, making it an unsatisfactory and overpriced option.
I feel this approach is an underhanded method of increasing prices and puts guests with specific needs at a disadvantage. It detracts from what should be a straightforward and enjoyable experience.

We did a late booking for heythrop park in the Cotswolds.
A lovely hotel with entertainment.
Staff really helpful.
Three restaurants with excellent food and choice. I vote the Travelling Duke (table service) the best, the Market Kitchen a close second, the Brasserie (the posh one) had a couple of glitches,third.
Lots to do including a spa with swimming pool. Golf course, if you want to ruin a good walk.
The entertainment was varied and very good.
Everything was booked up solid, as we were a late booking this to be expected. But the reception worked hard to fit us in where possible.
The downsides were :
The superior room was small.
The air con. Was set too high to sleep well(the windows were screwed shut on the pretext that it ruined the air conditioning).
All the activities were fully booked, perhaps extra ones could be arranged for archery etc. They now charge for some activities which used to be free.

Altogether a great hotel with lots of
to do. We had an excellent holiday in great surroundings.
A tip for the accountants remember the value as well as the cost.

Re: Complaint Regarding Stay at Warner Hotels Lakeside – 80th Birthday Celebration

I am writing to express my deep disappointment and frustration following our recent stay at Warner Hotels Lakeside. Our visit, which took place on 30 th May , was meant to be a special celebration for our mother’s 80th birthday. Unfortunately, due to the way we were treated by your staff, the trip was ruined and we were forced to leave after only one night of a three-night booking.

There were four of us in our party, and our mother, who suffers from Irritable Bowel Syndrome (IBS), began to feel unwell with an upset stomach. She approached reception to ask where the nearest chemist was. Instead of being met with compassion or understanding, she was treated with suspicion. The receptionist called the manager, who then informed us, very bluntly and rudely, that our mother could either remain in her room or leave the premises – based on the assumption that she might have a contagious bug.

We tried to explain that she suffers from IBS and that this was a chronic, non-contagious condition. Unfortunately, the manager showed no empathy and insisted she could not stay unless confined to her room, or else she had to leave. This treatment was not only upsetting but also humiliating for our mother on what should have been a joyful occasion.

As a result, we felt we had no choice but to cut our celebration short and leave the hotel. We had paid for three nights but were only refunded for two. Given the distress caused, the lack of reasonable understanding, and the ruined experience, we requested a full refund as well as compensation for the inconvenience and emotional distress caused to our elderly mother and the rest of our family.

We expected much better from a brand like Warner Hotels, and we are extremely disappointed by the insensitive way this matter was handled.

When we complained the customer services told us that they had spoken to the staff & believed them over us .. Unbelievable response from a big holiday company , who ruined our mothers 80th birthday. As the staff could not recognise IBS is not infectious.. 😡

⸻

We stayed at Cornton for 4days from the 7th of November I feel it is only right to point out that the restaurant where everyone eats and watches the entertainment is totally overcrowded the tables are too close together other diners are so close their chairs are pushing up to your table. It is a breeding ground for COVID when we arrived home the next day we went down with COVID it’s Warner’s Greed to fit as many people as they can.

Just got off telephone - been calling Warners booking for 32 minutes including eventually beyond all "info-book on line etc etc" to ring tone for Warners operator - then CUT-OFF! Am fully aware they are at their capacity for Studley this weekend but did wonder if cancellation might have arisen? WHAT IS THE POINT OF ALL THEIR EXPENSIVE ADVERTISING if one cannot get through to booking office?
Bad business - wasting my precious time!

I wasn't sure about these - but easily they are my new faves!!