Warmserve Plumbing Reviews 

70
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company, noting top-tier service across the board. Customers consistently praise the office team for being exceptionally helpful, efficient, and reassuring when handling bookings and inquiries. People frequently mention that scheduling maintenance or requesting quotes is handled smoothly and well-organised. Consumers often highlight that the plumbing and heating engineers always arrive punctually and complete repairs with great efficiency. Reviewers deeply appreciate that professionals are polite, friendly, and consistently leave work areas spotless and tidy after finishing. Many individuals state they would strongly recommend these reliable experts to their friends and neighbors.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient engineers and helpful office staff.... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and efficient nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this company now for 15 years! Telephone staff are just great, Lynn has always turned up to fix the boiler, and is always on time, and very professional, nothing is too much trouble, if you... See more

Rated 5 out of 5 stars

REPLACEMENT BOILER:A representative came out to look at the job first. I did not have to take numerous pictures which most companies were asking for, this was a big plus for me. Next day we received a... See more

Rated 5 out of 5 stars

I have always been impressed with Warmserve. Their engineers are professional, reliable, and friendly. The quality of their work has been excellent each time I have used them. They take care to expla... See more

Rated 5 out of 5 stars

I needed a radiatior to be refitted but the job was more complicated than first thought due to old pipe work. The two engineers worked hard throughout, were polite and friendly and did a great job. Th... See more


Company details

  1. Plumber
  2. Gas Engineer
  3. Heating Contractor

Information provided by various external sources

Are you looking for commercial heating engineers in Swansea or Cardiff? Get in touch with the experts at Warmserve Plumbing & Heating Ltd.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

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4.7

All reviews

(70)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

Ashley and Mark installed my new boiler nearly 15 years ago at the beginning of the business. The service is smooth and efficient from first booking to delivery. My boiler was serviced today by the very personable Steve who was friendly, efficient, and helpful throughout - many thanks. And the cherry on the cake? - the boiler is in great shape even at 15 years!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

Excellent service - asked for a quote for 3 small jobs to be done at the same time as my annual boiler service and all were completed quickly and easily, one part of our house is very old and the required part was hard to source but they were able to find it and kept me updated throughout with excellent friendly communication from Rhian in the office. Would definitely recommend this helpful company to anyone!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to compliment Warmserve on…

I wanted to compliment Warmserve on their excellent Customer Service. They installed a new Boiler 2 years ago when British Gas were not interested as it was not a straightforward installation. The Engineers were so Professional and nothing was too much trouble.

I have since had the Boiler serviced twice, always on time and thoroughly checked. I took out Boiler and Plumbing Insurance at a really good price compared to the previous Company. Today I needed help with the Boiler Pressure and phoned for assistance this morning. Engineer Mr Lyn Williams came this afternoon and fixed the problem efficiently and cheerfully. A credit to the Company and I must also mention the Office Staff who were very reassuring and efficient.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

What a top bloke Steve turned out to…

What a top bloke Steve turned out to be. Insurance job to fix central heating leak in loft. He turned up! He turned up within the timeframe! He turned up and replaced the faulty connector quickly with no fuss. He was also more than pleasant. Thanks.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fixed quickly

Dealt with problem we had with radiator valve quickly and with minimal fuss. Left area clean and tidy once finished and communicated effectively with both me and partner

10 March 2026
Unprompted review
Rated 2 out of 5 stars

Terrible service, 4 no shows.

Like a previous review I cannot comment on the work because after 4 appointments made the plumber once again this morning didn't turn up. First excuse two weeks ago the plumber was ill, ok I accepted this. Second excuse, the radiator hadn't arrived. Third excuse the plumber was ill again. We were then going away for the weekend and wanted it sorted before going so the company offered us an plumber calling at 7am to do the job before we left, we turned this offer of an appointment down incase the job wasn't completed in time for us leaving. So an appointment was made for 9am this morning. My husband has just received a phone call to say they weren't coming again because the radiator hasn't arrived. My question to Warmserve, how could you have come on the last two cancelled appointments when you haven't got the radiator? We have now cancelled the job & will contact another company. We had issues with this company previously but we thought we would give them another chance after the last issue was resolved. They won't get another chance.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Thankful for quick service

The company came as agreed with the insurance broker. They gave the added service of a pre-attendance telephone call for 30 minutes warning.

Lloyd was pleasant helpful. He did the job with expedience and cleared up after himself. He wasted no time but was friendly.

1 February 2026
Unprompted review
Rated 2 out of 5 stars

No Show

Unable to write a review about work carried out because the Engineer did not turn up for the appointment to inspect Boiler.Simple phone call to say he was delayed would have solved a poor experience and a disgruntled Customer.Staff in the Office are effcient though.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Been using this company now for 15…

Been using this company now for 15 years! Telephone staff are just great, Lynn has always turned up to fix the boiler, and is always on time, and very professional, nothing is too much trouble, if you want first class gas or electric work done, these are the ones, i cant recommend them enough!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from beginning to end

Excellent from initial contact to arrange boiler service to meeting the lovely helpful engineer Steve Read to the payment and payment confirmation.

Dayna was very helpful approachable and efficient. A lovely lady with 1st class customer service skills and extremely helpful.

Steve Read the engineer was punctual, informative, respectful to our property and really friendly. Basically a really lovely gentleman.

We have been so impressed that we have decided to sign up to their monthly plan.

I highly recommend Warmserve as they are reliable, knowledgeable, friendly and efficient.

Lovely to deal with a genuine reliable company. Excellent price too!

Thank you Warmserve. Have the best warmest Christmas xx

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Professional Service

Had complicated problem with underfloor heating system Warmserve were extremely helpful sourcing components & fixing it; very friendly, prompt, excellent communication and first class professional expertise. Excellent.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Steven Read just visited

Steven Read just visited. Prompt service. Called to notify he was on the way. He was polite, tidy and quickly did the job. Highly recommend.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Awesome company, Dayna is a true credit to them super fast response by email and pleasant to speak with, job was completed promptly. Thank you

25 October 2025
Unprompted review
Rated 5 out of 5 stars

I have always been impressed with…

I have always been impressed with Warmserve. Their engineers are professional, reliable, and friendly. The quality of their work has been excellent each time I have used them. They take care to explain well what needs to be done and have always carry out a job to a high standard. Communication with the office has also been friendly and helpful, and I appreciate how easy it is to arrange appointments. I recently scheduled plumbing work and some very small tiling work and they kept everything clear and well-organised. I also value their professionalism in invoicing and payments. Overall, Warmserve provides an excellent service. I would not use anyone else and I would recommend them without hesitation.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

REPLACEMENT BOILER:A representative…

REPLACEMENT BOILER:A representative came out to look at the job first. I did not have to take numerous pictures which most companies were asking for, this was a big plus for me. Next day we received a detailed estimate, one of three and all of a good price. Arrangements made for the following week. Engineers arrived on time. Polite and friendly, quick, efficient. Took all rubbish away, left the area spotless. We would most definitely recommend Warmserve Plumbing to our friends.

22 September 2025
Unprompted review

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