I placed an order with very detailed shipping instructions. The order was over $6000 for the US Government, the cables were needed urgently. Mr. Coughlin was rude from the moment I tried to place th... See more
Company replied
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One of the several cables I ordered was apparently shipped separately from the others. Either you or your delivery contractor attempted to deliver to the "bill to" address rather than the "ship to"... See more
Company replied
TOOK TOO LONG TO SHIP ORDER
Company replied
I have been a long time customer from several different companies and I have always had a perfect experience. Shipping times were beyond my expectation this last time. I received part of my item... See more
Company replied
Company details
Information provided by various external sources
Computer and network cable products and accessories. Copper and fiber optic cables. Custom cable products. Customer service and expert advice.
Contact info
1303 Jefferson Blvd, 02886, Warwick, RI
- 401-737-5677
- sales@WarehouseCables.com
- warehousecables.com
The worst customer service experience
I placed an order with very detailed shipping instructions. The order was over $6000 for the US Government, the cables were needed urgently.
Mr. Coughlin was rude from the moment I tried to place the order, treating me like I was using a stolen purchase card. He said he was going to call the Department of State to corroborate information. After that, he charged my purchase card and sent out my order not following very simple instructions. His lack of attention has caused the Government delays in projects, and the order has still not been delivered.
We have received rude email after rude email, with threats written with ALL CAPS. He did not want to help us solve the problem he generated, and if nothing is done, the shipping company (EDIE Express Inc) will get rid of our order.
10 September 2021
Unprompted review
Reply from Warehouse Cables
Unfortunately this customer has chosen to leave out some very significant details with regards to his order. We have taken every step possible to ensure delivery of his LTL shipment. Neither the carrier or anyone at Warehouse Cables stated "if nothing is done, the shipping company would get rid of the order". The customer was notified that after two refused deliveries, if the customer did not provide the necessary shipment information, the order would be returned to the shipper. Standard operating procedures for most carriers in the USA.
This is a great company!
This is a great company! They kept me updated, offered me suggestions, ship time was quick and the product was exactly what I needed to solve my problem. Highly recommended by this guy. Thank you!
5 September 2020
Unprompted review
Good cables, good price, great service
I was looking for some relatively uncommon cables. Warehouse Cables had what I was looking for at a reasonable price, and better than the Chinese crap that is the only other option for those cables these days. When they didn’t have the length I needed, they called and offered to substitute a longer length for no extra charge. I will definitely be back next time I need cables and I definitely recommend going with them over Chinese junk off of Amazon or Ebay.
4 September 2020
Unprompted review
Reply from Warehouse Cables
Thank you for your kind review, we appreciate the feedback!
- Peter
Extremely professional sales agent, very helpful when I chose to cancel order.
I put in an order for Cat6A cabling which turned out to be above what I needed; the sales agent spent 15 min with me going over the order, and was extremely polite and understanding when I ended up not placing my order. Although he didn't make a sale that day, he picked up a customer for good. I will bring future business their way.
21 November 2016
Unprompted review
Reply from Warehouse Cables
Thank you for your kind review, we appreciate the feedback!
- Peter
Reply from Warehouse Cables
Hello Brent,
Glad you got what you needed! Thanks for the feedback.
- Peter
Great Service
I received the ordered product promptly and was exactly what I ordered. I also thought the enclosed "Starbursts" were a nice touch.
10 November 2016
Unprompted review
Reply from Warehouse Cables
Thank you for your kind review, we appreciate the feedback!
- Peter
Great response
No problems in placing my order. It arrived in a timely manner and works GREAT! Thanks
24 October 2016
Unprompted review
Reply from Warehouse Cables
Hello Tedd,
Thank you for the kind review, we appreciate the feedback!
Hope we made your job just a bit easier!
- Peter
Reply from Warehouse Cables
Thank you for your kind review, we appreciate the feedback!
- Peter
Reply from Warehouse Cables
Hello Jim,
Thank you for your kind review, we appreciate the feedback!
- Peter
Quality Products
A good quality product delivered in a timely manner.
14 September 2016
Unprompted review
Reply from Warehouse Cables
Hello Burt,
Thank you for your kind review, we appreciate the feedback!
- Peter
Reply from Warehouse Cables
Thank you for your kind review!
Your feedback is important to us and much appreciated.
- Peter
Looking out for my mistakes
Saved me time and agrivation by paying attention to my order and calling me back when they noticed a mismatch in items I requested. Their follow up with me was very appreciated.
21 August 2016
Unprompted review
Reply from Warehouse Cables
Thanks for your feedback! Giving thought to our customers application is part of our mission. Glad we could help.
- Peter
A+ as always
I have been a long time customer from several different companies and I have always had a perfect experience. Shipping times were beyond my expectation this last time. I received part of my items in under 24 hours! The quality of all the products are exceptional! My only complaint is I don't receive candy with my orders anymore :(
Christopher Dashiells
IT Specialist | Choptank Transport, Inc.
410.673.1240 ext. 342 I Fax: 410.673.2835
16 August 2016
Unprompted review
Reply from Warehouse Cables
Hello Chris,
Thank you for your kind review! Your feedback is important to us and much appreciated. Yup, some products are shipped direct from the manufacturer without candy. Bummer.
- Peter
Great service
Couldn't be happier with the service, results, and product supplied. I don't even look anywhere else.
1 August 2016
Unprompted review
Reply from Warehouse Cables
Hello Dave,
Thank you for your kind review! Your feedback is important to us and much appreciated.
- Peter
Order shipped same day ordered
Fast and accurate process. Placed my order in early afternoon and it was shipped that very day.
17 July 2016
Unprompted review
Reply from Warehouse Cables
Hello Bill,
Thank you for your kind review! Your feedback is important to us and much appreciated.
- Peter
shipped partial order
One of the several cables I ordered was apparently shipped separately from the others. Either you or your delivery contractor attempted to deliver to the "bill to" address rather than the "ship to" address for the single cable. The shipper refused to correct the address until being directed by your office. I needed to call your office in order to get the address corrected. After the correction was made and you promised a delivery no later than Monday July 18, the shipper told me not to expect delivery before Tuesday July 19. My electrician cannot do the work after Monday July 18 and I may now need to source the cable elsewhere or cancel the electrician and the IT crews that were scheduled to work.
Totally unhappy with the results, time it took for delivery, and resolution to a problem caused by your staff.
16 July 2016
Unprompted review
Reply from Warehouse Cables
Marc,
Your order which was received late Friday, shipped Monday and delivered the next day. The one item shipped from our CA location shipped Tuesday by truck with a typical transit time of 5 business days.
It was discovered that the ship-to address was incorrect (our error) and was corrected with the carrier. This did not effect the transit time in any way.
We spoke with you on Friday and you informed us that a Monday delivery was critical. We called the freight carrier and requested a Monday delivery. At that time the package was in NJ and they could not guarantee delivery for Monday but would make every effort.
We contacted the carrier again on Monday and was informed that delivery would be on Tuesday.
It is my belief that this order was processed and shipped in a timely manner. The error on our end was easily corrected with no impact on delivery. The package shipped from CA delivers within the carriers 5 business day time frame.
I'm truly sorry that you feel disappointed. I hope we will have future opportunity to change that 1 star to a 5 star.
Sincerely,
Peter Hail
Reply from Warehouse Cables
Tony,
Thanks for your kind review, we appreciate the feedback!
- Peter
Cat6, Plenum rated, shielded bulk cable.
We have used this product many times and have never had any issues. Delivery has been timely, even with delivery to Alaska.
17 June 2016
Unprompted review
Reply from Warehouse Cables
Thanks for taking the time to post a review. We appreciate
customer feedback as it helps us to improve our service.
Hope we made your job just a bit easier!
Best, Peter
Very pleased
The cable I ordered came in a very timely manor and works great!
26 May 2016
Unprompted review
Reply from Warehouse Cables
Steven, thanks for your feedback. It's much appreciated!
Let us know if we can be of further assistance.
- Peter
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