Montgomery Ward Reviews 174

I purchased an expensive item in November 2022 and didn't need to use it until a couple of weeks ago. After trying to use it the first time, the pull cord broke on it. I contacted the return dept and they said since it had been over 60 days since purchase that they couldn't replace it!!! I just attempted to use it !!!

I haven't even gotten a chance to do actual business with this company and already noticed a few red flags. I received a catalog in the mail a few weeks ago. Went on their website and when I provided the EZ number from my catalog, it couldn't locate my account. I ended up registering and somehow received an entirely different account number. I placed an order for a mini fridge and received a confirmation that my order would ship. I logged in a few days later and now there's a message saying it won't ship because I have to make a down payment first and need to call in, which makes it seem like I was never actually "preapproved" at all, despite what the catalog says.

They have been very good to me. Been with them 2.5 years. No problem with credit issues. I never return an item. I pay on time with auto pay. I have one more year to pay them off. I always call to place order and service is good to me.

Just over 2months after purchasing an item, it broke. After 2wks of back and forth calling,was finally given a claim and a repair center who would call me to arrange to get the item sent to them. They never called. I called after 4days,the repair company had no knowledge of my claim. After holding on the phone and being transferred to a second person,I was told that it was my responsibility to ship it to them. Mind you this is an item I paid $399 for,with the 2yr service plan it came to $479 not even 3months ago. I think this company should have a better system in place for dealing with repairs or replacements. Very disappointed.

wards.com rep told me this morning, because I was denied access to my online account, that the recent security update done company wide (so all its subsidiaries) and "we no longer allow customers to use duckduckgo.com to access their accounts." A light bulb went on immediately. "Because duckduckgo doesn't allow tracking your company can't track purchases and searches for marketing purposes." "That is correct. We no longer allow customers to use duckduckgo with our company." As politely as I could muster I told her I don't play that game. You don't determine what I use. You don't allow or forbid my free choice. That's gestapo stuff. Close all of my accounts. I will pay off my debt but I don't want anything to do with a company that plays games like that. IF you decide to get credit with them know you will be tracked which also means you can't use vpns or ad blockers with them. BE CAUTIOUS.

I have had 3 different address Disputes Opened since Aug 12, 2020 to have removed. Where credit from bank cards to loans inquries. NO WHERE CLOSE TO WHERE I LIVE OR EVER LIVED addresses given.
Below is the STATEMENT ON FILE NOW WITH MY CREDIT REPORT ALONG WITH A FREEZE ON MY FILE!!
ID SECURITY ALERT: FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST VERIFYING THE IDENTITY OF THE APPLICANT. I CAN BE REACHED AT 662-xxx-xxxx. THIS SECURITY ALERT WILL BE MAINTAINED FOR 1 YEAR BEGINNING 06-30-22.
HERE I GO AGAIN WITH THIS ADDRESS IN GREENSBORO, NC 27455. NEVER HAVE I LIVED ARE BEEN TO NC.
A MONTGOMERY WARD ACCOUNT WAS OPENED WITH THIS ADDRESS & ALINE OF CREDIT GIVEN WITH MERCHANDISE OREDED. NEEDLESS TO SAY NOT MINE!!! FOUND OUT IT WAS OPENED SOMEHOW ONLINE NO ONE FROM MONTGOMERY WARD BOTHERED TO VERIFY.
EXPERIAN TEAM MEMEBERS ARE AWFUL NO RESOLUTION. CONTINUE TO HAVE MORE ISSUES SINCE I HAVE SINGNED UP FOR SERVICE THEN I HAD BEFORE DOING SO.
Someone stole my identity and they have added the thief's info to my credit report knowing that the info is fraudulent. This happened AFTER they "closed/resolved" my case.
Date of experience: February 24, 2023
How can someone other than me open an account with you in my name? The person on the phone was not helpful and unclear from both MONTGOMERY WARD & EXPERIAN . THEY seemed confused and I had to repeat myself several times before THEY finally got it’ BUT NOT BEFORE GETTING HUNG UP ON BETWEEN BOTH OF THEM!
Now I’m the one having to fix this my time to file police reports along with contacts.

I have been a customer for about 2 years and I purchased a product and returned it a week later with their return label. They claim they never received it and now I am paying for a product I returned! If you make a purchase with them, do not return it. If they lose it, you still have to pay for it. Also, they have the WORST customer service.

I have had a great experience with Montgomery ward. They helped me build my credit because they report to the 3 credit bureaus. They’ve been fair and gave me a good credit limit. Keep in mind I always pay on time. I would recommend them to everyone.

A few years ago, I bought a watch from Montgomery Ward online using their credit. I paid it off with monthly payments. Last year I bought a Bissell carpet cleaner from them for $130+tax and shipping-it came close to $300. I just made my final payment. I now decided to by a pair of $59 slippers-and they refused my credit. What? I told them to stop sending catalogs as I'm not interested in doing business with them anymore.

I will not order from this company EVER again. I placed a order & they never shipped my order. The tracking still shows Label Created, but no movement. Everytime I call Customer service, the rep keeps telling me my order has shipped.

I like MW's in some respects. They allow people to build up their credit rating when many other companies won't. So, they are similar to Fingerhut in that regard. They report to all 3 major credit bureaus. They reply to emails. But, they way over-charge for the shipping. I did some comparative research where I looked at 3 different products that were sold here, on Amazon, on Target, and on Walmart, and Ward's charged about 300% more for the shipping costs for the exact same items. So the weight was the same. The shipping destination was the same. The shipping containers were the same. All one can surmise is that they use their shipping expense as profit for them. Nothing else makes sense. For a small box of Christmas cookies that I ordered weighing about 2 1/2 pounds, they charged me almost $20. Twenty bucks for a 2 pound box. Even sites like Omaha Steaks, which is very expensive, charge much less for their shipping, even though the packaging is much more intricate because they use Styrofoam packaging with dry ice. Mont Ward's does not have a huge market, and I wonder why? They could sell much more product by having reasonable shipping rates, but with many more customers. Conclusion? I would use MW's a lot more but because of their back-handed way to keep afloat, I use them rarely now.

I had a bad experience with this company. The credit department personnel is very arrogant. I contacted the company on or around November 17,2022. I made a new order and asked why they needed another credit check when I already had a credit account. They told me it didn't matter; this was their policy. The customer service in the credit department is not good. I do not recommend them to anybody. They're not a consumer friendly

I could not hardly understand agent. Did not understand other deals that where on sale. So I could not even buy anything else. Did not know what they were.

Yeah I agree with every review that's here the blanket that I ordered from Montgomery Awards had bed bugs and had to throw it away my mattress away box springs headboard plus having to pay the bug man to get rid of them you think I'm paying this damn company no I will not pay them for this for it not when I am out all this damn money no they send you products with bed bugs and expect you to pay for them planet plus I still have bed bugs from their products plus I'm out over $2,000 from all this no I'm done with this company they can just go Bill somebody else

/I placed an order with Montgomery wards a few weeks ago under my account that I have had for several years already.The r gift was supposed to go to my daughters,she was the recipient./l 1I ordered through the website somehow Montgomery Ward opened up an account under her name without authorization they said the computer or the credit bureau across references addresses phone numbers etc. I noticed on my email that the billing was under her name like I said I do not understand how the account could have been transferred to her name anyway it's been two weeks I've been trying to dispute this each time each customer service agent including supervisors in the credit department gives me about 20 different stories on how to close the account and how to send the items back. Their employees do not communicate with each other you're transferred all over the place from one department to the next. Very frustrating two weeks. My daughter is now trying to close the account that somehow opened up the website I explained to them I did not open it because I have my own account how did it open when she was supposed to be the recipient? I will be paying my balance off and I am closing my account with Montgomery Ward basically anybody could just get known address and name go on to their website and create an account whether it be by accident or what have you luckily and my daughter's case I was the one sending her a gift. Their website is not secure or safe. Most of the customer representatives are rating of a card so they really don't know how to handle the situation most of the supervisors have been rude. Each time I'm transferred to a different person I have to explain the situation all over again because they're not understanding what I'm trying to say they're not reading the notes. This has been a very frustrating experience. Their customer service there were a few that were nice the rest were very rude and cannot comprehend the situation that I was explaining to them. I've called back numerous times and the last few weeks and spoke each time I called for over an hour and spoke to many representatives.

I opened my account in January and ordered and I would pay it off so I could start to build my credit. Everything was going good and I did more than doubled my initial credit line. Now in October I placed an order and I noticed there was a fraudulent order on my account I cancel it and call the loss prevention to report it. Their response was to cancel my account and I need to reapply and start all over again. Oh but they said I still need to pay what I owe on a canceled account. I feel like I am being punished for something I didn’t do. This company is a joke. I wish I would have read the reviews first because majority of the people have had problems with their accounts too, they don’t care about their customers.

i order from montgomery ward almost 4 years ago i order a tablet that was not worth the money i was making monthly payment and made a 1 time late payment they placed it on my credit report so thinking i'll pay it off never order from them again so i called to ask if they take it off and they just told me no 3 more years it come off anyway and i have good credit now and 98 percent on time payment but i'll never order from them again

This company has been a disappointment to me, I have made every payment on time, and they keep asking for a down payment on credit that they already giving me. I will not use this company again.

My review about the computer, is that i really like it, i didn't expect the size, but that's ok! I also reallly liked the turning into a tablet and computer. thank you for the computer / laptop. Order number: 48601315001

in 2020 i requested the account be closed because I had lost my wallet. It remained on the credit bureau all this time as "opened in good standing". I finally ordered something, they approved it, shipped it and now the credit bureau is telling me that the account has been closed. When I tried to get it straightened out with Montgomery Ward as instructed by credit bureau, I finally got to spoke with a Jackie (a very rude person) that told me in no uncertain terms I needed to speak with the credit bureau. Don't think I will ever deal with this company again. I have processed the payment in full.