Wardrobeatthecross Reviews 

60
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the warm, personalized service and the exceptionally helpful styling advice provided during every visit. People love browsing the beautiful selection of unique clothing and high-quality products that truly stand out from generic high street offerings. Some reviewers were not happy with certain items, mentioning that specific garments did not fit well, were too short, or were unavailable in smaller sizes. Despite these sizing issues, consumers noted that the returns process was completely seamless and the staff remained supportive throughout. Shoppers frequently mention the fast online delivery and friendly communication from the owners.

What people talk about most

Product

People report high satisfaction with the product, expressing deep appreciation for the lovely unique clothes... See more

Staff

Users describe positive interactions with staff, frequently highlighting the warm welcome and personalized... See more

Quality

Customers consistently note positive experiences with quality, praising the fabulous clothes, lovely vibrant... See more

Service

Clients share positive opinions on service, frequently highlighting friendly interactions and top-tier... See more

Customer service

Reviewers express great satisfaction with the exceptional customer service, highlighting warm, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What can I say, this wonderful boutique in the heart of Neston is made even more special by the lovely Hil and Sue who run Wardrobe at the Cross. I have bought many beautiful pieces of clothing and ac... See more

Company replied

Rated 5 out of 5 stars

Absolute gem of an independent boutique! ⭐⭐⭐⭐⭐ ​If you are looking for exceptional customer service and clothes that truly stand out, you have to visit Wardrobe at The Cross! ​It is such a fantast... See more

Company replied

Rated 5 out of 5 stars

I ABSOLUTELY love this shop! I have bought lots of pieces here. But recently I went in and spent time with Hilary, she is WONDERFUL, she put time aside to help me choose items, with such c... See more

Company replied

Rated 5 out of 5 stars

Lovely item, very personalised service and so friendly. Certainly get the boutique feel even with online orders and would certainly shop with them again. Thank you so much and wishing you all the best... See more

Company replied


Company details

  1. Women's Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Gift Shop
  5. Shoe Store

Written by the company

Wardrobe at the Cross is an independent women’s clothing boutique based in Neston on the Wirral, specialising in contemporary, sustainable women’s fashion for the over-50 customer. We curate beautifully made European brands known for exceptional fabrics, flattering cuts and timeless design — offering an elegant alternative to high street and fast fashion. Our collections are chosen with real women in mind. We understand that many of our customers are navigating perimenopause, menopause or a new stage of life, and may feel their style has been overlooked by mainstream retailers. At Wardrobe at the Cross, we focus on confidence-building silhouettes, quality natural fabrics and investment pieces designed to last beyond one season. Sustainability and slow fashion are at the heart of what we do. We prioritise responsible manufacturing, considered production and garments that retain their shape, colour and relevance year after year. Customers can visit us in store in Neston for personal styling and a warm, welcoming experience, or shop online at www.wardrobeatthecross.co.uk for carefully edited collections delivered across the UK. Wardrobe at the Cross is about style without compromise — contemporary, refined and made to last.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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4.8

All reviews

(60)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely worth a visit.

I love this shop but it’s fatal for me to go in as I always find something I didn’t know I needed !!! Hills and Sue and Val are always so lovely, the clothes are really gorgeous, excellent quality.

5 May 2026
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Reply from Wardrobeatthecross

XXX We love to see you Lizze!!

Rated 5 out of 5 stars

Always a pleasure to shop at wardrobe…

Always a pleasure to shop at wardrobe at the cross. Beautiful clothes , something just a little bit different and fantastic style advice. Hil and Sue really know everything there is to know about colours and what suits me.

5 May 2026
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Reply from Wardrobeatthecross

Thank you so so much!!! xxxx

Rated 5 out of 5 stars

I could spend all day browsing at…

I could spend all day browsing at wardrobe on the cross!! The ladies are so welcoming and friendly. Very attentive and know exactly what you need!

19 March 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very much xxx

Rated 5 out of 5 stars

If you’re the type of woman who sees…

If you’re the type of woman who sees something beautiful on a hanger, convinces yourself it will become part of your wardrobe… only for it to sit unworn with the tags still on because it never really felt like you… then Wardrobe at the Cross is the boutique for you.

This is such a beautifully curated collection of clothing and accessories - stylish, timeless pieces with the kind of quality, ethics and eco-conscious credentials that so many of us are looking for now.

Hilary, Sue and their wonderful team have an incredible eye for helping women choose pieces that genuinely suit them. In fact, they care so much about their customers that they simply won’t let you buy something that doesn’t flatter you or feel right.

They may gently encourage you to try styles or colours you would never have picked for yourself - but somehow those are often the pieces that attract the most compliments.

It’s such a warm, welcoming shopping experience with honest advice, no pressure and a real understanding of personal style.

Trust their judgement… and pop in for a browse. You may just leave with the pieces you never knew you needed 🤍

9 May 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so much xx

Rated 5 out of 5 stars

A Special Boutique

I visited Wardrobe At The Cross and received a very warm welcome. I was shown around the store and received a special personal service. I was left to browse and knew help would be on hand if I needed it. The selection of clothes and accessories were a breath of fresh air. As a colour analyst and personal stylist (Image Consultant), it was wonderful to see so much colour and also felt reassured, knowing items are both ethically sourced and sustainable. The items are not the usual high street monochrome and stereotype fast fashion items but genuine unique one off pieces that make your wardrobe both different and individual. I of course couldn't leave empty handed and left with a beautiful soft white/pinky floral blouse made from beautiful organic cotton. I will be 100% recommending it to all my clients, business associates and friends.

15 May 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very much x

Rated 5 out of 5 stars

Five star service

I’ve bought a number of items from Waldrobe at The Cross, even though I live down on the south coast, and I’ve been consistently impressed.

Their Saturday morning lives are brilliant, and the response times to any queries during those sessions are amazing. The website is really easy to navigate, and the product descriptions are clear and genuinely helpful. Any time I’ve had a question, they’ve come back to me very quickly via social media.

Everything I’ve ordered has arrived within a couple of days and is always beautifully packaged. I did have one item that didn’t quite work for me (I’m quite tall, so it was a bit short in the body), but the returns process was seamless and customer service couldn’t have been more helpful.

I already recommend this shop to my friends—many of whom have since bought items themselves—and I just wish I lived closer so I could visit in person and take advantage of their styling services.

I would highly recommend Waldrobe at The Cross to anyone.

25 March 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very much

Rated 5 out of 5 stars

Lovely boutique in Neston

Lovely boutique in Neston with very friendly, helpful staff.

We are lucky to live close enough to pop in but I have also ordered online and found the whole process quick and straightforward.

16 April 2026
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Reply from Wardrobeatthecross

Thank you so very very much. XXX

Rated 5 out of 5 stars

Such a lovely welcome at Wardrobe at…

Such a lovely welcome at Wardrobe at the Cross!
From the second I walked into the store, I could tell how passionate Hil, Sue and the team are about sustainable fashion and pieces that will last and flatter for the over 40s and 50s. The style advice is genuine and I've walked out with my goodies feeling a million dollars. I'm not local so the website is a godsend and there's always lots of new styles and brands with style tips from the team. Highly recommended for responsible, everlasting, ever-flattering style!

24 April 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very much. Hugely appreciated

Rated 5 out of 5 stars

A true gem

Wardrobe at the cross is a fantastic independent boutique. The store is beautifully presented with a well-curated selection of brands offering something abit different from the usual high street.
The team are always welcoming, knowledgeable and genuinely helpful. I always come away with pieces I love and feel confident in. It’s clear they really care about their customers and overall experience. Highly recommend

30 April 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very much xx

Rated 5 out of 5 stars

Such a great little shop

Such a great little shop . Beautiful clothes . I do have my fave brands with them and Sue and Hil are helpful and knowledgeable and fun! Wished I live nearer to the shop than I do !

30 April 2026
Unprompted review
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Reply from Wardrobeatthecross

xxxx Thank you!!!!

Rated 5 out of 5 stars

Very fast and very friendly service

Very fast and very friendly service! Nice to receive a personalised email from the owner as often buying online remotely can be very impersonal

23 April 2026
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Reply from Wardrobeatthecross

Thank you Claire! Glad you like our personal touch x

Rated 5 out of 5 stars

A fabulous clothes shopping experience

From the second I walked into the shop I was made to feel so very welcome! I was feeling down and frumpy and was going to a party that evening! Hil, welcomed me in, made me feel good about myself and helped me choose a gorgeous outfit for the party!
I left feeling happy and I had the best time in my new clothes at the party!
Thank you Hil, you are a special lady and I’ll be back soon!
Would recommend you to visit for a magical unique clothes shopping experience - and the clothes are fabulous! Xx

25 April 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very very much indeed!! xxxxxx

Rated 5 out of 5 stars

I ABSOLUTELY love this shop


I ABSOLUTELY love this shop!

I have bought lots of pieces here. But recently I went in and spent time with Hilary, she is WONDERFUL, she put time aside to help me choose items, with such care.

I’m like lots of 50+ women and don’t always know what suits me anymore, she was terrific. We had fun, laughs and she was so dedicated about me going away happy.

I’ve since bought more items I love and am looking forward to booking for a styling session with Hilary - kind generous and an expert at what she does!

Go visit!

9 March 2026
Unprompted review
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Reply from Wardrobeatthecross

Thank you so very very much!!!!!

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