Warby Parker Reviews 

We selected five try on at home frames to be sent to us and in a matter of days it says the box was returned before it even arrived! Tracking it doesn’t even show it shipped anywhere and of course nobody from customer service has written back.
You know, in a way I’m glad we never got the chance to actually spend money, because after this experience and after reading these horrible reviews, I think I’ll just look elsewhere.

The e-commerce site is jank and they’re a bit shady around returns/cancellations/and address changes.

They make you do every change through a customer service agent. The agents have little authority and there are lots of communication/language barriers.

They sent me at-home try on which I didn’t request, and sent it to the wrong address. I tried to change cancel the order and they couldn’t do it. I’m getting charged for a at-home try that I didn’t order and that’s not being sent to my home. They basically said well too bad it’s too late to cancel.

I purchased an order just before this and they said I didn’t have a prescription even though I got my prescription in-store with them. I tried to download prescription from the warby site, to upload to warby site, and to buy glasses from them, and they couldn’t retrieve my prescription. The site is really poorly designed and for an online store it should be easier to make changes immediately after an order, just work on providing a better user experience for the online store. I don’t think I’ll buy from them again after this. Profit maximization got there priorities all messed up, and frankly the user experience is so tedious I’d rather just buy from Costco.

Customer service over the phone does try to help when they can, hence two stars instead of one. But going into the store versus what they end up doing online with your order is F*CKED. I had 3 different orders - two pairs of eyeglasses, with one clip attachment. I was supposed to be charged for one pair with one credit card, and the other pair and clip attachment was supposed to be charged on the other credit card - pretty straightforward. But what happened in reality is partial charges on each order between the two different credit cards.

There seems to be NO corroborating communication with what happens to your order after you leave the store. I love looking and trying on potential glasses in store, but this experience makes me not want to buy from them because how can I TRUST them to get my order right??

If they cleaned up their after-sale process, Warby Parker could actually be as good as they've marketed their brand to be. But, for now, as far as my most recent experience, it's semi-trash.

The selection is on point. The service is excellent. The quality is the absolute worst. I purchased 2 pairs of glasses and both pairs give me a headache. They did not measure properly. They would not fix the lenses. They would not make any adjustments whatsoever. I am out $700. Terrible follow up. I got better quality at Lens Crafters.

A defect in coating caused it to peal from the lense and because its just slightly over one year, Warby Parker said “tough luck”. So our $500 glasses are trash and they don’t give a #%^*+. I have spent thousands of dollars on WP glasses over the years. They will not get one more red cent out of me. Terrible business practice.

I have ordered glasses from many companies two of which were Target Optical and RayBan. There have been situations arise where I have had to return my glasses and the process is excruciating. With Warby Parker I got in touch with their customer service (on chat - which other companies is mainly just a robot) and they got my problem fixed (which was not their fault) in less than 10 minutes. They are even allowing me to wait to return my current glasses until the new one's get here at no extra charge. Their customer service is fantastic.

I have also had nothing but great experiences when it comes to their at home try-on program.

Only reason I am giving 4 stars is because I have not had a chance to wear and use their glasses yet.

Not sure how $100 can be considered affordable for glasses when $7 glasses exist elsewhere. Their glasses aren't any more special than the actual affordable brands.

Warby Parker participates in spam email advertising. Block the email and they just use another address.

Terrible customer service. Glasses didn’t arrive in time as promised then they refused to ship them (having said they would). They then promised to keep them in store for me until an agreed collection date, but when I went to get them they’d got rid of them. They then tried saying they’d already refunded me (they hadn’t), then when they did actually refund me they didn’t refund me enough. When I asked them to rectify this they wrote “We are not able to refund any additional funds at this time.
All refunds have already been processed. I apologize for any discrepancies.” Pretty unbelievable!

The Old Town Alexandria Virginia shop on King Street is amazing. Three, maybe five years now it's been my go to. This time, I'd just received my new Joaquin glasses in the mail and I went to the store where Diana sized them for me.

From the get go, the experience was outstanding. I didn't get the name of the guy who greeted me at the shop door, but he took my email and got me in the queue. That meant the hyper-aggressive who tried to line-jump actually had to wait her turn; and Diana was super diplomatic about preserving the rule of the queue. First come, first served, even in a town like Alexandria, Virginia, where privilege rules.

When she started working on sizing my frames Diana was clearly fully and positively engaged in her craft. While I'm happy to shop on line, this kind of brick and mortar experience makes all the difference, and it's the reason I keep relying on Warby Parker for my glasses. Thanks, Diana; thanks guy at the front door!

INVENTORY ALL WRONG AND OUT OF DATE!
I visited a few places in New York city and their inventory is all wrong! On the phone they say they have particular sunglasses at the store on display and in the inventory, but when I visit they did not have the pair I was looking for!

so wanted this to be a less expensive alternative...unfortunately, it's more a get what you pay for disappointment. The frames are not designed to fit any human face...and that's if you happen to live somewhere near a WP store. Despite countless visits, there's no way to make WP frames fit an actual human face. I can not imagine the horror of depending entirely on online delivery. But I'm sure the founders and early investors made lots of money, and well, let's face it...that's where were are now.

I have used WARBY alot. Last 3 pair of glasses were from them. Progressive/Transitions. Love the convenience. However, I have come to the conclusion that they are cheaper because they use crappy lenses. I just bought a pair of glasses from a regular optician and got high end lenses. The difference is stunning. The cost is 50% more…..but stunning.

If I could give Warby Parker a negative 10, I would. One star is MUCH too generous!!! DO NOT buy from Warby Parker, unless you're okay with throwing your money away for nothing! I paid $345 and have been waiting for my glasses for almost 3 weeks now. The whole "7-10" days until you get your order is a bald-faced lie!!! And when I try to contact them for help, I get NO help!!! No one can seem to figure out the issue with my order and at one point, I was told that I didn't have an account, muchless an order (even though I have an order #)!!!! I've complained to Paypal (who I purchased the glasses through), so hopefully I will get my money back, though not expecting that to happen! In an economy where $345 is like $10,000 to many of us who are struggling to just afford groceries, this is yet one more company scamming the American people!! So pissed!!!!!!!!!!!!

Do the right thing, unsubscribe people when they request it.
By now it must be more than 7 times I clicked the unsubscribe link in the past three months. Yet I am still getting unwanted marketing materials from you I never signup for .
You are tarnishing your brand & business.
Unsubscribe me for the last time.

Went to store to place order. Have prescription and asked if they could put in sunglasses. Said yes took my $ and placed order. Later received email that it wasn’t possible. Sent a return email and called customer service and approved change. They never started and blamed me for the confusion. Almost a month later still don’t have.

7-10 day delivery is a blatant lie, the definition of false advertising. I ordered my glasses January 26th and they were not delivered until almost a month after my order was placed

I contacted customer service prior to my glasses even being shipped asking if they would arrive on time, I was assured they would. I contacted them again after they were shipped the day they were supposed to arrive to see if they expedited my order, they did not. they were the most unhelpful and rude people I have talked to. They don’t care about you, they just want your money.

No discount was given to me and they had the audacity to make it seem like it was my fault, using language like “you should have ordered sooner if you wanted them by that date” or “I hate to be the bearer of bad news”

Don’t order from this scummy website unless you want to be treated like a toddler/wait a month for your glasses (not 7-10 days)

Warby Parker service has gone downhill big time! Setting customer expectations that are false. Systems that report wrong information. Everyone is very apologetic but it would be better if they just got their act together! I’m done with Warby Parker

Just received (1/31) a pair of prescription eyeglasses I ordered 15 business days ago. Multiple calls to customer service could not tell me why my glasses were delayed or at what date they would be ready as their lab doesn’t share that type of information.
More for the worst part of the experience: the right lens (high index) is badly set outside the frame and sticking out.
Warby Parker prides itself in “checking” thoroughly their finished products. In my case they definitely skipped the quality control.

I had ordered a home try on from them, but it got lost in the mail and never arrived. Customer service said they would handle it and I was fine to cancel the try on, BUT one month later they charged me $700 for it! At least they refunded it, but that shouldn't have ever happened. So annoying.