Wanbexpress Reviews 552

Reply from Wanbexpress

Mar 20, 2025

We are extremely sorry to hear that your package from Amazon has not arrived as expected. It is highly unusual and unacceptable for a delivery to be marked as attempted at 4:38 AM, especially when you have not received the package despite waiting for over a month since the order date (June 9th).
We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused. Here are the steps we recommend you take to resolve this issue:
Contact Amazon Customer Service: Since the order was placed through Amazon, their customer service team can provide detailed information about the delivery status and help you file a claim for the missing package. They can also assist with any potential refund or replacement options.
Check with the Carrier: If Amazon provides a tracking number or carrier details, please contact the delivery company directly to inquire about the package. Sometimes, packages may be held at a local facility or require additional information for delivery.
File a Complaint: If the issue remains unresolved, you may consider filing a complaint with Amazon, detailing the dates and the attempts made to resolve the issue. This can help escalate the matter and ensure it is addressed promptly.
We will also look into this internally to understand what went wrong and prevent similar issues in the future. Your satisfaction is our priority, and we will do our best to assist you in resolving this matter.
Thank you for bringing this to our attention, and we hope you will receive a satisfactory resolution soon.

Reply from Wanbexpress

Mar 20, 2025

Thank you for sharing your experience with us. We're glad to hear that despite the concerns you had after seeing negative comments, your package arrived on time and the tracking worked perfectly. We understand that seeing negative reviews can be worrying, especially when ordering from overseas. It's reassuring to know that your delivery was successful.
We appreciate your feedback and are pleased that your experience was positive. If you have any more comments or suggestions, or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're always looking for ways to improve.
Thank you for choosing our service, and we hope you continue to have good experiences with us.

Reply from Wanbexpress

Mar 20, 2025

We are truly sorry to hear about your experience and the frustration you have faced with your order. It is completely unacceptable that your item arrived broken after such a long wait, and we understand how distressing this must be for you. We sincerely apologize for the inconvenience caused and for the difficulties you encountered with the refund process.
We take your concerns very seriously and will look into this matter immediately. We will work with our team to understand why your cancellation request was not handled promptly and why the item arrived in a damaged condition. Your feedback is incredibly valuable, and we will share it with our team to explore ways to improve our processes and provide better support to our customers.
We would like to address your concerns directly and find a resolution for you. Please let us know how we can assist you further. We are committed to making this right and ensuring a better experience for you in the future.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.

Reply from Wanbexpress

Mar 18, 2025

"Dear customer,
We are truly sorry to see that your package has been “out for delivery” for so long without actually arriving. We understand how frustrating this must be, and we sincerely apologize for the uncertainty and inconvenience you’ve experienced.
We have noted your concerns and will immediately look into the status of your package (Tracking Number: wy300600350412). We will get back to you as soon as we have more information. If you need help with contacting your bank for a refund, we are here to assist you.
Thank you for your patience. We sincerely apologize for any inconvenience caused.
Best regards,
Wanb Express Customer Service Team"

Reply from Wanbexpress

Mar 18, 2025

"Dear customer,
We are truly sorry to hear about your experience with your package (Tracking Number: WNBAA0298645404YQ). It is deeply disappointing to learn that your package was left unattended and subsequently taken, despite you having an intercom and doorbell.
We understand the frustration and inconvenience this has caused you, and we sincerely apologize for the loss and distress you have experienced due to our failure to deliver your package properly.
We have noted your concerns and will immediately reach out to QwencyShopPro/cozycurve.com and our delivery team to investigate the incident. We will also do our best to assist you in communicating with the seller regarding a refund or replacement to mitigate your loss.
Additionally, we will conduct a thorough review of this delivery process to prevent such incidents in the future. Your feedback is essential for us to improve our service, and we take it very seriously.
Once again, we sincerely apologize for the inconvenience and loss you have suffered. If you have any questions or need further assistance, please do not hesitate to contact us.
Best regards,
Wanb Express Customer Service Team"

Reply from Wanbexpress

Mar 18, 2025

"Dear customer,
We are truly sorry for the delay and frustration you have experienced. Waiting so long without receiving your package and getting no response is extremely disappointing, and we understand how you feel.
We will immediately investigate the status of your package (Tracking Number: WNBAA0321186243YQ) and reach out to Auraphine and our shipping partners to get you a clear answer as soon as possible. Your trust is important to us, and we will not ignore your concerns.
Once again, we sincerely apologize for the inconvenience. If you have any questions or need further assistance, please contact us anytime.
Best regards,
Wanb Express Customer Service Team"

Reply from Wanbexpress

Mar 20, 2025

We sincerely apologize for the inconvenience and frustration you've experienced with your delivery. We understand how important it is to receive your package on time, and we regret that this was not the case for you.
Regarding the status showing "delivered" at an unusual time, we agree that deliveries at midnight are highly unusual. We would like to investigate this further to understand what happened. Could you please confirm if you have checked with neighbors or household members in case the package was accepted on your behalf?
In the meantime, we recommend contacting the local carrier directly for more information, as they may have additional details about the delivery attempt. If the package cannot be located, please reach out to us again, and we will assist you in resolving this issue, including exploring options for a replacement or refund.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Reply from Wanbexpress

Mar 20, 2025

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and disappointment you’ve experienced with your order. We understand how important it is to receive the correct items in a timely manner, and we regret that we fell short of your expectations.
To assist you further, could you please provide your order details? We will immediately investigate this issue with our logistics and quality control teams to determine what went wrong. Our goal is to resolve this matter promptly, whether that involves arranging a return, processing a refund, or ensuring you receive the correct product.
We take such matters very seriously and are committed to improving our processes to prevent similar issues in the future. Thank you for your patience and understanding as we work to make this right for you.

Reply from Wanbexpress

Mar 20, 2025

We’re really sorry to hear about the trouble with your delivery, especially with it being such an important occasion for your child’s birthday. We completely understand how upsetting this must be, and we’re truly sorry for the disappointment caused.
Regarding your tracking number WNBAA0295367747YQ, we’ll look into this right away to figure out what went wrong. It’s definitely not okay for a package to be marked as delivered when it hasn’t reached you, and we’ll work closely with our delivery partners to get to the bottom of this.
Could you please share your order details with us? We’d like to help make things right, whether that’s arranging a replacement or processing a refund. We know this doesn’t fix the situation entirely, but we want to do everything we can to resolve this for you.
Thanks so much for letting us know, and we’re really sorry again for the hassle this has caused. We’ll do our best to make sure this doesn’t happen again.

Reply from Wanbexpress

Mar 20, 2025

We’re really sorry to hear about the trouble with your delivery. It’s incredibly frustrating when a package is marked as delivered but doesn’t actually arrive, especially when you’ve been waiting for it. We completely understand how disappointing this must be.
If possible, please check with your neighbors to see if the package was mistakenly left with them. Additionally, contacting Wanb Express directly using your tracking number might provide more clarity on the delivery status.
Since the order was placed through Amazon, their customer service team can also offer further assistance. They can provide more details about the delivery and guide you through the next steps if the package can’t be located. They’re there to help and can assist with any potential refund or replacement options.
We’ll also look into this internally to understand what went wrong and to prevent similar issues in the future. Your experience is important to us, and we’re truly sorry for any inconvenience this has caused.
Thank you for bringing this to our attention. We hope you’ll be able to resolve this soon and get the item you were expecting.

Reply from Wanbexpress

Mar 18, 2025

"We are truly sorry to hear about the negative experience you have had with your recent order. We understand how frustrating and upsetting it must be to see that a package is marked as “delivered” when you have clear evidence from your security camera that no delivery took place. We sincerely apologize for the inconvenience and disappointment this has caused you.
We take your feedback very seriously and will immediately investigate the status of your order. We will verify the actual delivery status and work closely with the seller to ensure that your concerns are addressed promptly. If necessary, we will also assist you in processing a refund to resolve this issue.
We understand that this experience has left you feeling frustrated, and we are committed to making things right. Your satisfaction is important to us, and we will use your feedback to improve our services and prevent similar issues in the future.
Thank you once again for your patience and understanding. If you have any questions or need further assistance, please do not hesitate to reach out to us. We are here to help."