Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more
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Review summary
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Based on these reviews
WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updat... See more
Company replied
Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more
Company replied
SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more
Company replied
Company details
Written by the company
Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.
Contact info
Units 49-51 Cranes Business Centre, IP3 9SQ, Ipswich, United Kingdom
- 01473928094
- wanbexpress.com
1.2
Bad
552 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I know it says delivered, but it certainly wasn't.
It was not delivered, but at least Amazon has great customer service. I've seen plenty of other reviews about your company. Your drivers are either stealing packages or you are. I'll never buy anything that uses your company for delivery again, but thank you for your dishonesty. :)
Update:
It was definitely not delivered. I'm not sure if your company exists solely to steal packages, but based on 98% of reviews, only 2% of customers actually received packages from your logistics company.
27 January 2026
Unprompted review
Reply from Wanbexpress
Updated:
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel was successfully delivered. Should you still not have received it, we advise contacting the seller, who will liaise directly with us. Our colleagues will assist the seller in following up on this matter.
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Unhappy 🙁 ☹️ 😔 In NW Florida
Item bought @ company on ETSY website and they are overseas and used this company for transport of said product which was ordered in November 2025...Supposedly item passed customs in Jamaica, NY,and now I see 👀 an update where item was @ a USPS kiosk in Ohio on January 14,2026...WTH,is going on...Now,the seller must re-send this item again,and will probably use this despicable company again...Needless to say,I AM LIVID!!!Here is supposed tracking number for item #WNBAA0409419445YQ from ETSY website to WANbexpress website...
9 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced and thank you for bringing this matter to our attention. In this instance, we recommend contacting your seller, who will liaise directly with us. My colleagues will assist your seller in following up on this matter.
Where is my parcel?
I ordered an item through Amazon Italy on the 16th of January, I keep on constantly checking the tracking via their website but it has been stuck for 10 days in the step "Linehaul Agent, Parcel departure in Transit Facility, Parcel Departure" and not progressing, although the parcel was already supposed to be delivered by then and there is no way to contact them. I must receive it by next week and I have absolutely no idea of where my parcel is and if I will actually get it on time. My tracking number is WNBAA0426770100YQ.
28 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we note that the parcel is currently still in transit as normal. We kindly request your patience as we continue to monitor its progress. Alternatively, we suggest contacting the seller, who will liaise directly with us.
My parcel needed an address correction and was still not delivered.
My parcel needed an address correction, I got the address corrected and they acknowledged that fact. After several "attempts" to deliver they finally say it was delivered. It was not in fact delivered, if it was at all it was to a different address. There is no real way to contact Wanb express, and I fear I may be out the cost of my package.
23 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Said returned to seller all information…
Said returned to seller all information was before I'd actually ordered the product. Therefore I don't know if it coming or not. Ordered on 24th Jan and saying attempted delivery 2nd Jan.
26 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
They dont deliver packages, they steal
They didnt deliver my package or my replacement package, they dont give confirmation pictures, I am fairly certain they just steal your products, dont use this service, shippers dont use this service, if you do, you are as big of a scumbag as them
14 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
«-- COMPLAINT --
«-- COMPLAINT --
LOST PARCEL
My parcel was not delivered by CTT Expresso in Portugal.
I have made two complaints to CTT, but they insist that I must contact the company that hired them, which is your WanB Express.
They tell me to provide the following number: SR0025352369.
Where is my order???
PLEASE! REPLY AS SOON AS POSSIBLE!!!»»
10 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced and thank you for bringing this matter to our attention. We have checked your tracking number in our system, but unfortunately the number you provided is incorrect and could not be located. We recommend contacting the seller to obtain the correct tracking number.
Parcel missing from lily styler london
I bought a 5 in 1 lily hair styler 1st of January, it now the 20th of January I have emailed the seller multiple times still no reply, order number is WNBAA0423980651YQ says it’s still in china waiting to be shipped
1 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number through our system, we note that while we have received the parcel data, the physical item has not yet arrived at our warehouse. In this case, we recommend contacting the seller to confirm whether the parcel has been dispatched.
Poor Communication
I tried all possible best to reach out to them not to deliver my package to a wrong address because the phone number on the company’s website is not working and they never respond to messages.
The tracking I.D is WNBAA0426089035YQ
14 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Good tracking info
*EDITED AS ITEM ARRIVED*
WANB provides better tracking information than Yodel, who delivered my parcel for the last leg.
I'm happy with the service they provided. Like the reviews state, this company is a courier and just pass the parcel between companies to send and deliver.
13 January 2026
Unprompted review
Reply from Wanbexpress
Updated:
Hi there,
Thank you for sharing your experience with us. We are delighted that your parcel arrived safely.
We appreciate your understanding and positive feedback. We will, of course, forward your comments to the relevant departments so that we can improve our service in the future.
If you have any questions or need help with future purchases, please do not hesitate to contact us. We appreciate your support and look forward to serving you again in the future.
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Missing parcel
I've contacted Wanb regarding a parcel I've never received (WNBAA0419458052YQ) and not received a response. The seller told me to contact them directly and use their tracking webpage which doesn't work. I just like a response from them and like help tracking my parcel down.
6 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have encountered and thank you for bringing this matter to our attention. Upon checking your tracking number, we note that the parcel has been returned due to an unsuccessful delivery attempt. In this instance, we recommend contacting the seller to ascertain the specific circumstances.
Item destroyed by delivery driver
Wouldn't choose to select 1 star except a zero star option is not available.
I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photography.
The parcel was pushed through my letter box after it appears to have been deliberately snapped in half to get through the letterbox. I cannot believe this blatant act, its disgusting. The driver did not knock my door or ring my bell. Rubbish service!
9 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Slow and now halted tracking, where is my package?
Where is my package?
WNBAA0418389547YQ Has been stuck on Custom Clearance Completed since the 2nd of January and no other update visible. I received no response from wanbexpress when sending in the question to them either. No response from the shop website that I purchased from yet either.
All my other parcels that cleared customs from other delivery companies are already tracking my local transport, why is this one still stuck with old information and no update?
I’m expecting this delivery before I travel next week, it’s why I ordered in December.
6 January 2026
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel was successfully delivered. Should you still not have received it, we advise contacting your local carrier, whose contact information is as below:
tel.:+46 010 810 90 90
web.:https://earlybird.se/
Not my order!!
I have received a parcel addressed to my house number and street but with the wrong postcode and name. I have no way of finding out who it’s for and no doubt someone is getting frustrated waiting for it.
I’m not expecting any parcels myself.
Have asked on local social media but no response.
29 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Their tracking system is useless
Their tracking system is useless. My delivery date changed 3 times. It was a Christmas gift. I contacted the seller twice and they haven't the courtesy to respond. I contacted Amazon Customer Service to advise them that this company has a lot of negative comments, and maybe fraud needs to be looked at. Especially if packages are being redirected and not arriving.
29 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
WANB EXPRESS = SCAMMERS. FAKE. GARBAGE
SCAMMERS. These subhumans are CLAIMING THE USPS delivered my package at 3am! DO NOT BUY ANY MERCHANDISE FROM AMAZON coming from China using "WANBE EXPRESS".
and here is what Wanbexpress tracking said :
Delivered, In/At Mailbox
2025-12-29 03:12 , US
28 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Reference EZ4898554953526A No
Reference No. EZ4898554953526A
Ordered Christmas present in plenty of time. Checked on tracker regularly and the supplier also did the same. The last two checks took place on the 24th and 25th December, with the package showing as out for delivery. Chased the supplier up again after Christmas and it is now showing that the delivery was made and signed for 23 December. Enquiries in the vicinity and with neighbours have drawn a blank. The supplier cannot provide me with a oroof of delivery. Shocking service
23 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have encountered and thank you for bringing this matter to our attention. We have checked your tracking number in our system but were unable to locate any corresponding records. Could you please double-check the tracking number or verify the correct one with the seller?
WNBAA0415701001YQ
WNBAA0415701001YQ
Was supposed to arrive on the 20th of December, ordered on 15th of December. Has not arrived, says it will now be 26th of December. It’s a christmas present so it will be late, bought on amazon. No way of contacting them even via amazon
23 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number through our system, we note that while we have received the parcel data, the physical item has not yet arrived at our warehouse. In this case, we recommend contacting the seller to confirm whether the parcel has been dispatched.
Ordered a dress which could only be…
Ordered a dress which could only be worn at Christmas. They stated that it would arrive before Christmas. I was given a date for delivery on 15th December which was then changed to 18th December. They now state that the delivery date is currently unavailable. To be fair, they didn't say which Christmas it would arrive by. I have now received a refund from Amazon.
9 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Parcel well overdue no frequent updates…
Parcel well overdue no frequent updates the company should be banned from operating in the UK I will be requesting a full refund from the online seller as I'm sure he must be insured against this type of thing and next time I will not purchase from a seller using this courier
22 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
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