Walt Reviews 

CS response on time with positive results

On September 24, 2026, I deposited 0.0003726 BTC (around $10), which triggered an AML review. Shortly afterwards, my entire wallet balance of approximately $2,500 was frozen.

Walt requested proof of income and information about the source of the BTC. I provided my employment details, bank statements and salary payments for the last three months. My documents were reviewed and accepted.

The only outstanding question concerned a small transaction from several months earlier. I couldn't remember which platform it came from, despite making every effort to find out. I explained this to support, but my entire balance remained frozen.

For over 40 days, I received the same generic responses: the investigation was ongoing, with no estimated timeframe or meaningful updates.

The support agents were polite, but the overall experience was terrible. I understand the need for AML checks, but freezing someone's entire savings without clear explanations or any indication of when the situation might be resolved is unacceptable.

Update – November 5, 2026

Fortunately, I finally got access to my funds and was able to withdraw everything. However, it took over 40 days.

Overall experience was terrible.

For more than 40 days, all my savings were frozen. I received no clear explanations, no estimated timeframe, and no information about whether I would ever get my money back. I was constantly stressed, not knowing what was going to happen. I understand that AML checks are necessary, but keeping someone's entire savings frozen for over 40 days while providing absolutely no meaningful information is unacceptable.

Because of this experience, I withdrew all my funds from Walt. My friends and people around me who heard what happened did the same and moved their funds to non-custodial wallets.

I'm glad I got my money back, but that doesn't erase what I went through.

I'm keeping my 1-star rating because it's based on the entire experience, not just the fact that the issue was eventually resolved.

I transferred my trading statistics from another platform to Walt P2P, and to complete merchant onboarding I placed the required Guarantee Deposit of 1,000 USDT.

I did not use the service for about two weeks. When I returned, my P2P access was restricted and the deposit was frozen.

On this account I have not made a single P2P trade, had no open orders, no disputes, and no payments sent or received. Support itself confirmed there were no P2P trades on my side.

The only explanation I received was a reference to clause 3.12 of the P2P Terms. But clause 3.12 is the Guarantee Deposit clause itself, and 3.12(e) says the deposit is returned typically within 10 business days and no later than 45 calendar days once merchant activity ends and there are no disputes or outstanding liabilities.

I am not challenging Walt's right to set rules. I have offered to give up merchant status. I am only asking for:
1. A specific explanation of why the deposit is being held.
2. Confirmation of whether any liabilities or claims exist on my account.
3. Return of the deposit under clause 3.12(e) if there are none.

I have submitted a formal complaint and am waiting for a reasoned response. I will update this review once the case is resolved.

UPDATE (October 30, 2026): My formal complaint was rejected by the Complaints Team. The restriction was kept under clauses 3.2 and 4.5 of the User Agreement, which concern personal use of the account and transferring access to third parties.

I want to state clearly: I am the sole owner and the only user of this account. I have never sold, rented, shared or transferred it to anyone, and no third party has ever had access to it. I have offered to prove this with full re-verification (ID, liveness check, video of logging in from my own device), but Walt has not requested any of it and has not given a single specific reason for its decision.

As a result, my 1,000 USDT deposit is being held without justification. I made no P2P trades, had no disputes and no claims from any counterparty, which Walt's support confirmed. The Complaints Team's response did not address the deposit at all.

Under clause 10.3 of the User Agreement, withdrawal can be restored based on the information provided, and under clause 3.12(e) of the P2P Terms the deposit must be returned within 45 days when there are no disputes or liabilities. I am asking Walt to review the evidence I am ready to provide and either return my deposit or give a clear, specific reason why it is being withheld.

Final reply from the Complaints Team (case 2545667): deposit remains frozen, no specific reason given, no timeframe!

I am filing a formal public complaint against Walt (ex-Wallet) for the unlawful withholding of my funds ($249.1774 USDT). My account (@P2Pdelaete) was restricted due to a sudden biometric (Face Verification) demand. Under Sections 3.3 and 5.4 of their own User Agreement, I have exercised my absolute right to refuse third-party biometric processing and terminate the contract.
I officially demanded account closure and a standard compliance procedure: Return to Origin (RTO) back to the sending exchange (Bybit). I proved the legal source of funds by providing the exact timestamp (2026-10-04) and TxID: 257mjYfhw6yVPiraZRiPbee5eqSWyYnDqZf1gvcNgFu2Fy6YqprMepH8PzCwXn1s3h7qcXSTgrdnjzGdkon7zpES.
Walt support replied that they refuse to process the Return to Origin and will block my funds "indefinitely" unless I force myself to pass biometrics (even suggesting I borrow a phone from relatives). This is a direct violation of property rights and Panama regulations regarding unjust enrichment. Walt claims they do not appropriate user funds, yet they refuse to return them to the verifiable source upon contract termination.
I demand a senior compliance manager review this case, accept the Bybit transaction logs as proof of identity, and manually process the Return to Origin to my Solana wallet: Gmj6nQAUtmJu9CWLLyfXag8xViJZKPuyek5VXriWxXS9.

UPDATE (October 22, 2026): Walt support responded with a generic refusal, manipulating technical terms. They claim that "blockchain transactions are irreversible," so they cannot process a return. This is a complete lie. I am not asking to reverse an old transaction; I am demanding that their team manually create a NEW transaction to send my 249.1774 USDT back to the source address I provided. As a custodian, Walt has full access to the funds.
They also claim they cannot terminate the User Agreement until I submit my face biometrics. This directly violates Panama laws and their own terms (Sections 3.3 & 5.4). Holding user assets indefinitely after a formal contract termination is illegal. I will not provide my biometrics to this service. I demand a senior compliance manager stop using automated excuses and manually release my funds to my Solana wallet: Gmj6nQAUtmJu9CWLLyfXag8xViJZKPuyek5VXriWxXS9.

FINAL UPDATE (October 22, 2026):
Walt compliance team officially refused to perform a manual Return to Origin to the source exchange (Bybit), stating that they will hold my $249 USDT indefinitely unless I submit my biometric data. They admitted the funds are clean and safe, yet they refuse to release them upon my formal contract termination (Sections 3.3 and 5.4). This is a textbook example of corporate extortion and illegal appropriation of user assets. Walt violates Panama financial laws on unjust enrichment. I am officially escalating this case to the Superintendencia del Mercado de Valores (SMV) of Panama. Do not trust this custodian — they will trap your funds under the guise of compliance and ignore your property rights.

RESPONSE TO WALT TEAM (October 22, 2026):
Your public statement contains a severe legal contradiction. International AML/CFT standards and standard international compliance procedures fully support the "Return to Origin" (RTO) practice. Returning 249.1774 USDT directly back to the verified Bybit exchange source address completely eliminates any money laundering or terrorist financing risks, as the funds never enter an unverified third-party wallet.
You publicly confirm that the funds are clean and belong to me, yet you enforce a strict biometric lock upon a formal contract termination (Sections 3.3 and 5.4). Forcing a user to submit sensitive biometric data to third-party vendors under the threat of permanent asset retention is corporate extortion, not compliance. I have provided full Bybit transaction logs and TxID. If Walt genuinely respects the law, you must manually process the Return to Origin to the source and close this account immediately.

This company is really amazing😍🤩. I really appreciate the way you're taking care of your merchants and customer for resolving their any type of issues. Thank you so much!

On October 17, 2026, I transferred 220 GRAM from my @Walt account to my own DeFi wallet. The money originally came from my personal bank card. Both accounts belong to me. No third parties were involved.

**Instead of a simple transfer, my funds were frozen.**

@Walt demanded screenshots, screen recordings, bank statements, proof of income, transaction history, and detailed explanations of my financial activities.

I cooperated and provided extensive documentation. But they kept requesting more information, and my funds remain frozen.

**The most frustrating part? I've already passed their AML verification before!** My account was previously restricted, reviewed, and restored. Why must I go through this entire process again just to transfer my own money?

I understand AML regulations, but this level of scrutiny for a simple transfer between my own accounts feels completely excessive.

**It feels like I'm being forced to choose between revealing more and more personal financial information or losing access to my own money.**

It's only 220 GRAM, but imagine if it were your life savings.

After all these documents, explanations, and wasted time, I still have no clear resolution.

**My advice: Think twice before trusting Wallet with your money. Depositing is easy. Getting your money back might be a completely different story.**

Extremely disappointed. I have completely lost trust in this service.

Loved your customer support , but just try to reply more early .

I am writing this review to draw attention to an ongoing issue with my account (@elcarantino15).
More than 36 hours ago, $250 was blocked in my wallet. I immediately contacted support and provided all requested information, receipts, and proof of a fully canceled transaction. No additional documents or details were requested from me.
Instead of resolving the issue or providing a clear timeframe, support keeps sending automated templated replies stating that "each transaction is being reviewed manually" with no ETA. Holding user funds indefinitely without providing a concrete deadline or allowing an offboarding option to an external wallet is completely unacceptable.
I request senior compliance officers to review my ticket immediately and either unlock my balance or provide a direct option to withdraw my $250 to an external address.
Telegram handle: @elcarantino15

They will just freeze your account and take the money for themselves. It is a scam!!!

My transaction has been stuck on verification for 4 days now. The support team only sends automated template responses without providing any estimated timeframes or explanations for the delay. I am requesting the compliance team to review my case and finalize the transaction as soon as possible.
The funds were eventually returned to my external wallet after I filed this complaint. However, my account was permanently banned right after that. Apparently, because I posted a 1-star review. The service returns funds only under public pressure, but bans your account in retaliation.

My account is fully functional, but Walt recently introduced a mandatory email verification for outgoing transactions without providing any alternatives. I am trying to withdraw my funds, but the system refuses to send the verification code to my registered email address (yandex.ru).
At the same time, I successfully receive deposit notifications on this exact email, which proves the mailbox works perfectly. Your system is intentionally or accidentally trapping my money (honey pot mechanic). The Telegram support bot (@walt_support) has been completely ignoring my requests.
I demand that a compliance officer reviews my case and manually updates my email to a functioning global provider (Gmail) or lifts the transaction lock. This is unacceptable behavior for an official Telegram-integrated partner.

UPD: Now the problem is solved; thank you! The rating has been updated 👍

Funds frozen for 80+ hours with no timeline — support stopped responding

I have 415 GRAM in my Walt account, of which 151 GRAM I requested to withdraw. On October 10, 2026, my account was placed under review. Support initially stated 12 hours (up to 72 in exceptional cases). More than 80 hours have passed.

Walt refuses to release funds unrelated to the reviewed transaction and has now stated that their timeframes are "indicative estimates only" with no guaranteed deadline. They stopped responding to my requests for a concrete completion date and legal basis.

I have filed a formal complaint with ACODECO (Panama). I am documenting this case publicly until my funds are released.

Very good and have time for me. I really can't thank you less. Thank you once again for helping me gain access to my access.

I am extremely disappointed with how Walt has handled my P2P case.

On 16 July 2026, I sold 690 USDT through Walt P2P to a verified user, P2P Alpha. The agreed payment was 57,960 RUB.

The payment was made by a third party who was not the P2P buyer. I did not know this person and had no prior relationship with her. As I later discovered, the situation involved a disputed third-party bank transfer.

I subsequently returned the full 57,960 RUB to the sender through my bank.

On 4 August 2026, I contacted Walt Support, informed them that the money had been fully returned, and provided supporting banking documents.

Since then, more than two months have passed.

My 690 USDT have not been returned.

Walt has not provided a final decision, a meaningful explanation, or even an approximate deadline. Every time I contact support, I receive essentially the same response: the case is still under review by the relevant team and they cannot provide any further information.

I have fully cooperated, provided the requested documents, and proved that the fiat payment was returned in full. Yet I am still left without both the RUB payment and the 690 USDT that I released through Walt’s P2P system.

What makes this even more concerning is that Walt’s own P2P rules prohibit third-party payments.

I am not asking for another generic “please wait” response. I am asking Walt to complete its investigation, provide a written final decision, and either return my 690 USDT or clearly explain the contractual and legal grounds for refusing to do so.

P2P order: OB-Q97T9WM6UB

I will update this review if Walt actually resolves the case.

This wallet has become a complete disappointment! I’ve been using it for several years despite its enormous fees, which are much higher than the market average. However, a few days ago, one of my transactions was flagged for review. According to the company, the review should take no more than 12 hours, but three full days have already passed!

My wallet is now blocked, and I can’t even withdraw my own money.

Customer support is practically nonexistent. All you get is an AI chatbot that does absolutely nothing to resolve your issue, and the situation remains completely unchanged!

P2P Order # OB-J7060RKNVV

A buyer violated their own P2P rules by using a third-party payment method. I immediately opened an appeal, provided all requested information, contacted my bank, and fully cooperated with support.
Instead of resolving the case, support kept repeating “please wait” for more than a day while waiting for the buyer to provide details of the third-party sender — the same third party who should never have been involved in the transaction in the first place.
They refused to give me a clear deadline, failed to answer direct questions, and even promised an update “by the end of the day” and then failed to provide it.
The most frustrating part is that the compliant party is left with funds frozen while support gives unlimited time to the party that caused the issue.
Extremely poor dispute handling, no transparency, no clear deadlines, and mostly template responses instead of actual support
Disgusting

The service takes not competitive fees. The support team is non-existent due to the AI wall.

Support replied to my situation pretty quickly. Provided clear instruction what to do. After receiving required files from my side the support investigated my case quickly and solved the problem.

Customer service is great, fast and reliable. Thanks for the help

It was frustrated experience with this wallet applications of course I am still on pending almost 3 months to withdraw my assets on my personal wallet so how it could be without any explanation almost 3 months. I’m adding the picture of the screens where you can see that the painting of my transaction starting at 21st of April till now without an explanation without any support I’m still waiting in answer from the support team my device to all future potential clients to contact with me - I will provide to anyone all the evidence how they scammed Me. @sml321