Walls and Floors Reviews 

45,739
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting how wonderfully easy the wooden panels and floor tiles are to install and how stunning they look in their homes. Furthermore, people deeply appreciate the fast and reliable delivery service, noting that online orders often arrive promptly and are securely packaged. Some reviewers were not happy with occasional delivery damages, mentioning that a few items arrived chipped, broken, or suffering from inadequate packaging protection. A few other consumers also noted that certain surface materials felt quite thin or showed minor defects upon close inspection.

What people talk about most

Product

People report positive experiences with product quality, noting that items like tiles and wall panels look... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, frequently praising the fast shipping times,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers had positive experiences with order, highlighting that finding relevant products and placing an... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more

Rated 5 out of 5 stars

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the fini... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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4.8

All reviews

(45,739)

2,224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recieved our prompt delivery for the…

Recieved our prompt delivery for the bathroom panels, unfortunately 1 was damaged, emailed the company and spoke to maryam who was professional and very helpful, sorted a replacement and kept me informed all through the process, would highly recommend this company. Thank you maryam

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Dark grey cladding

Delivery was quick and well managed - the pieces look really good quality for the price, already had several compliments on how good the cladding looks

23 June 2026
Rated 2 out of 5 stars

Called at 3 minutes past 3

Called at 3 minutes past 3. Cut off for next day delivery is 3pm.

Spoke to a lady that had no customer service at all.

I offered to pay for a guaranteed delivery before 10am. I didn't expect them to pick up the cost. She refused to do speak to their courier.

I asked to speak to a manager, was unavailable.

The lack of any attempt to help a customer was was appaling. Having run material distribution businesses for 25 years, you know there's always an ability to sort out a delivery. Especially when a customer is willing to pick up the cost.

Walls & Floors poor service. Your staff have let you down badly.

I've placed the order, as our customer likes the pacing. However having dealt with this lady. I certainly wouldn't recommend this business. As they have a computer says no attitude.

14 July 2026
Unprompted review
Walls and Floors logo

Reply from Walls and Floors

Good Afternoon, Gareth

Thank you for taking the time to share your feedback. We're genuinely sorry that your initial experience with us left you feeling disappointed.

I can see your call was returned within 30 minutes to discuss your concerns directly. Whilst this is not a standard service, we are delighted that we were able to address these concerns and provide you with the delivery date and time slot you requested on this occasion.

We hope you received the application to open a Trade Account following your interest in placing future orders.

Providing excellent customer service is important to us, and we continually review feedback to help improve the experience we offer.

Thank you again for your order, and we hope to have the opportunity to provide you with the level of service you expect on future orders.

Kind Regards
Walls and Floors

Rated 5 out of 5 stars

Ali was extremely helpful.

Ali was extremely helpful.
He helped us see the whole picture -(mix and matching tiles for our bathroom)
Renovating a bathroom is exciting but can be stressful, he helped ease that stress. Thank you. The tiles are also good quality and well priced.

29 June 2026
Rated 4 out of 5 stars

Flexible wood panels

I am delighted with the product. Was easy to use and colour true to picture.
However the delivery was expensive… I could understand it if it was going to a far reached place but I live just outside Glasgow. 🤨

28 June 2026

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