Walls and Floors Reviews 

45,693
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,367 reviews, reviewers overwhelmingly had a great experience with this company, often sharing positive feedback about their overall purchasing journey. Customers frequently praise the exceptionally fast delivery times, reliable scheduling updates, and helpful customer support team available by phone when placing orders. Many enthusiastic consumers love the fantastic product quality, noting that items like decorative wood panels and unique tiles look brilliant and are simple to install. However, some customers also noted that a few items occasionally arrived damaged, chipped, or missing parts during transit. Others mentioned minor packaging protection flaws or delivery handling challenges that required extra care and prompt replacement requests upon delivery arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items like panels and tiles are of excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently highlight fast... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with the products received.... See more

Order

Reviewers mention positive feedback about order processes, highlighting that finding relevant products and... See more

Service

Clients share positive opinions on service, highlighting efficient and speedy experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time. Credit to them, they got... See more

Rated 5 out of 5 stars

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only nee... See more

Rated 5 out of 5 stars

They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more

Rated 5 out of 5 stars

Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more


Company details

  1. Bathroom Remodeler
  2. Flooring Contractor
  3. Interior Designer
  4. Kitchen Supply Store

Written by the company

Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome

Walls and Floors Details

Written by the company

Fast Next Day Delivery
Fast delivery on all orders. Choose your delivery day.
Order Samples Next Day
Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
Over 2,000 Tiles
Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
Need Help?
Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.

Fast & Free Samples

Free tile samples - place your full order with us and we'll refund your samples!

No delivery costs, full size tile samples, no cuts, delivered fast.

Contact info

4.8

Excellent

TrustScore 5 out of 5

46K reviews

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Asks customers to review

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4.8

All reviews

(45,693)

2,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looks fantastic

We looked at various companies for composite fencing and Walls and Floors was by far the best quality. We liked the interlocking design and the two sided design. Installation was a doddle and the finished fence looks fantastic

9 August 2026
Rated 5 out of 5 stars

Great price and super quick delivery…

Great price and super quick delivery also being able to order small quantity with lower shipping fee is brilliant. This last purchase was adding to some tile I had left over from last project only needed small amount. My second purchase from this company and very impressed with them.

17 July 2026
Rated 1 out of 5 stars

Delivery driver was blatantly rude!

Delivery driver was blatantly rude!

17 July 2026
Walls and Floors logo

Reply from Walls and Floors

Good morning, Chloe

Thank you for taking the time to leave us feedback on your recent experience.

I attempted to reach you via the telephone this morning to discuss your experience, but sadly missed you. I have reached out via email to offer my assistance, and hope to hear from you soon.

Please don't hesitate to reach out if we can offer any extra support - we are here to help.


Many Thanks,

Felistas| Customer Service Advisor
Walls and Floors

Rated 1 out of 5 stars

Sigh

So wierd to get other people’s email.

23 July 2026
Walls and Floors logo

Reply from Walls and Floors

Good Afternoon Ava,

Thank you for taking the time to leave your review.

I have attempted to call you, but unable to get through to discuss further.

I have followed up with an email.

Kind Regards
Tamila - Customer Service Advisor

Rated 5 out of 5 stars

Top notch Service

Josh at Walls and Floors in Kettering was an absolute star, helped me with my order and called me when he said he would.
Great products and great services.
Thank you so much guys

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered several of their oak wall…

Ordered several of their oak wall batten wall panels for next day delivery, the delivery van ended up breaking down causing the delivery schedule to run behind big time.

Credit to them, they got sorted and called to say would it be possible to still deliver approx 9pm as to honour the next day delivery as planned.

It might have been late but the product still showed up on the day it was organised. Brilliant service and also worth noting a fab product as well.

18 June 2026
Rated 5 out of 5 stars

Very good firm to deal with

Very helpful representative, Josh, was professional, polite and helpful. Order received quickly with updates on when to be delivered made frequently.On inspection of fence when arrived it all looks very good.Thoroughly recommended

3 July 2026
Rated 2 out of 5 stars

Sent wrong tiles and charged us for redelivery!

We ordered a sample tile and liked how it looked so placed an order. When the tiles were delivered they looked nothing like the sample tile. The colour was blotchy and streaky and there was a box of tiles completely smashed. We contacted Walls and Floors as we wanted to send them back. Initially they said we would have to pay for re-delivery. After we complained this wasn’t our fault and it wasn’t a case of us not wanting the tiles but the tiles not being what we ordered they agreed to cover the re-delivery. They then processed the refund and included an “adjustment fee” which just happed to be the exact cost of the re-delivery! I can’t complain about the people we spoke to at Walls and Floors, they picked up the phone and helped us as much as they could. However, the company itself I would not recommend at all. They even admitted that the pictures on their website don’t look like the tiles they sell!! Perhaps it’s just our experience but there are plenty of tile companies out there, some of whom we have dealt with whilst remodelling our bathroom, who are much much better. We certainly will never be using them again.

27 July 2026
Unprompted review
Walls and Floors logo

Reply from Walls and Floors

Good morning Benjamin,

Thank you for taking the time to leave your feedback.

We’re sorry to hear you were disappointed with your experience.

Unfortunately, on this occasion, an error occurred during the refund process, which we apologise for.

We have reviewed the matter and are pleased that this was resolved with you.

Should you need anything in future, please do not hesitate to reach out.

Kind regards,
Felistas | Customer Service Advisor

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