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Wallester Reviews 

289
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and assigned personal managers for their prompt responses, ongoing helpfulness, professionalism, and remarkably smooth onboarding processes. People consistently find the digital platform exceptionally user-friendly, highly efficient, and very well-suited for managing various business accounts seamlessly without major operational issues. However, some reviewers were not happy with the lengthy verification procedures, poor communication, and frustrating account setup delays encountered during the very early stages. A few customers also mentioned navigating significant challenges with rigid compliance requirements, strict internal rules, and occasional unexpected account closures.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated 1:1 support and responsive account... See more

Service

People report positive experiences with service, highlighting the friendly support agents, transparent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Response time

Reviewers express strong satisfaction regarding the response time, frequently highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wallester has been one of the best platforms I’ve used for expense management. The website is easy to use, and the onboarding process was smooth and straightforward. My account was approved within j... See more

Company replied

Rated 5 out of 5 stars

Ksenia was absolutely fantastic, followed up on emails when i forgot to reply and helped me set up my account together with the preferred products the same working day! From start to finish its been... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews, but Mariano genuinely deserves this one. His support has been absolutely outstanding from start to finish. He handled my request with extreme professionalism, effici... See more

Company replied

Rated 5 out of 5 stars

Unfortunately i had to go through the KYC, but it worked super good, especially with Olivia which supported me going through it. I really like their service in terms of use but also how they treat the... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Accounting Software Company
  4. Business to Business Service
  5. Card Processing Service
  6. Non-Bank Financial Service
  7. Payment Service

About Wallester

Written by the company

Wallester is an Estonian-licensed financial institution and has been an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently.

What we do:

1. White-Label Solution with Embedded Finance
Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team.

2. Wallester Business: Corporate Expense Management
Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency.

With a diverse team of over 190 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously.

We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance.

Open an account in less than 24 hours and receive 300 virtual cards for FREE!

Corporate cards for your business

Includes 300 free virtual cards

Get a free corporate expense management solution with access to the multi-functional Wallester Business platform.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

289 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(289)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

Difficult to work with generally and at…

Difficult to work with generally and at the end the business account was closed by them. I asked specifically about whether certain transactions were allowed and they confirmed. Later it turns out they were not. There is also nothing in the terms and conditions about it which they pointed me to after the fact.
It seems to me they are untrained and there is no understanding among the staff what policies are. In the end it's the client that pays for this.
It would be acceptable if this was done in a professional manner but it was not.
Now not only did they close and the closure was due to their own inability to properly communicate policies but the charged me for closing the account and they removed all access altogether so I could not even retrieve the statements that I need for my business.

This could be due to the individual rep that was assigned to me who was a bit difficult to deal with from very beginning or it could be a company issue. It seems it's a combination of the two.

Later I did also notice they hide fees in the statement. For example when you make a payment via card they show only the payment and fx conversion fees are charged separate (hidden in the statement).

Also reading other reviews I am a bit glad this happened as it seems they don't have good controls on card spending and it appears their system is very vulnerable. There are reviews talking about account going into major negative debit due to cards overdrawing after being compromised. In this day and age and considering these are debit cards that is totally unacceptable.

In any case stay away. Keep your funds at safer places. There are much better providers than Wallester - Revolut, Equals, Wise etc

10 November 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for sharing your feedback! We understand that account closures can be disruptive, and we appreciate the opportunity to clarify how this process generally works for all clients.

As a licensed financial institution, we are required to follow strict regulatory and compliance standards. This means that in certain situations, we must review how an account is being used and, if we cannot confirm that activity aligns with regulatory requirements or provided business information, we may be obligated to close the account. These decisions are never taken lightly, and we follow the same procedures for all customers to ensure fairness and compliance with industry standards.

Regarding fees, the account closure fee follows our publicly available Price List and applies uniformly in all closure cases. Nevertheless, we are continuously working on making our communication and fee presentation clearer so our clients always know what to expect.

We are also concerned to hear that your experience with our communication and support was not as smooth as it should have been. Your feedback is being shared internally so we can strengthen training, improve clarity, and ensure better consistency across our team.

Although access to the online dashboard is removed after account closure, our Support Team remains fully available to provide any account statements or documents you may need. Please feel free to contact them at support@wallester.com, and they will assist you with all required information.

Rated 5 out of 5 stars

Superb

Superb, efficient and gracious customer service.
Meredith was extremely helpful.
Website and app easy to use.
Security excellent.

27 August 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our service. We’ll be sure to pass along your compliments to Meredith. It’s also wonderful to hear that you find our website and app easy to use and that you feel secure using them. We truly appreciate your feedback and look forward to continuing to work with you

Rated 5 out of 5 stars

great experience with the product and the team

great experience with the product and with the staff, best business bank in europe

13 August 2025
Unprompted review
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Reply from Wallester

Thank you for sharing your experience! We’re delighted to hear that both our product and team have made such a positive impression. We look forward to continuing to support your success!

Rated 5 out of 5 stars

The onboarding process was incredibly…

The onboarding process was incredibly fast and seamless—everything was perfect! Afterwards, Redi was extremely helpful and supportive throughout.

19 June 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your feedback! We're glad to hear the onboarding experience went smoothly for you. It's great to know that Redi was able to provide the support you needed—we will be sure to pass this along to them. If you ever have further questions or need assistance, we're glad to help.

Rated 5 out of 5 stars

Reliable and quick

17 June 2025
Wallester logo

Reply from Wallester

Thank you for your feedback! We’re pleased to know you found the service reliable and efficient. Don’t hesitate to reach out again if there’s anything we can assist you with.

Rated 5 out of 5 stars

Quick answer and quick solution…

Quick answer and quick solution proposed.
Luigi is reactive and we need that, he knows his job !

30 May 2025
Unprompted review
Wallester logo

Reply from Wallester

Thanks so much for the great feedback! ⚡
We’re glad Luigi could deliver the fast and professional support you needed - he really knows his stuff! We’ll definitely share your message with him.

The Wallester Team 🙌💚

Rated 5 out of 5 stars

Great company to bank with

I've had a great experience banking at Wallester. It's rare to find a company that can fulfill my specific needs and through whatsapp direct communication! I can definitely recommend this company!

23 May 2025
Unprompted review
Wallester logo

Reply from Wallester

Thanks a lot for the kind words! 🙏
We’re really happy to hear Wallester met your specific needs. Your recommendation means a lot to us - we truly appreciate it!

The Wallester Team 💚

Rated 5 out of 5 stars

Initially I wanted to write a bad…

Initially I wanted to write a bad review as I was not satisfied with the communication of the offered products. It was not as clearly communicated as I did need it. Well then my account manager got switched to Jevgeni, and he did an amazing job! I got my issues resolved fast, easy and without any pressure attached, thats how customer support should be! The product itself is great and with Jevgeni on my side, I believe I wont have to find a different provider for my specific needs. Thanks again

22 May 2025
Unprompted review
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Reply from Wallester

We really appreciate your honesty — and your patience! 🙏
Sorry things weren’t clear at first, but we’re so glad Jevgeni could step in and make things right. That’s exactly the kind of support we aim to deliver. We'll make sure he sees your kind words!

Rated 5 out of 5 stars

Really really good service

Wallester provided me with the exact product I needed and it came with a really good customer service. I got a whatsapp with a private customer service person, I could ask any question and he came with the answer shortly after.

20 May 2025
Unprompted review
Wallester logo

Reply from Wallester

That’s wonderful to hear - thank you! 😊
We’re so glad our product and personal support via WhatsApp hit the mark for you. Being there when you need us is what we’re all about!

Rated 5 out of 5 stars

Wallester is incredibly easy to use

Wallester is incredibly easy to use! everything from card creation to expense tracking is straightforward and smooth. The interface is clean and intuitive, making it perfect even for first-time users. Excellent experience overall!

20 May 2025
Unprompted review
Wallester logo

Reply from Wallester

So happy to hear this! 🙌
We put a lot of love into making Wallester simple and seamless, so it’s amazing to know it made your experience such a great one. Thanks for sharing!

Rated 5 out of 5 stars

Good company

Good company, does the job for me. Been an user for over a year now

14 May 2025
Unprompted review
Wallester logo

Reply from Wallester

Thanks for sticking with us for over a year! 🎉
We're really glad to hear we're doing the job right for you — your support means a lot!

Rated 5 out of 5 stars

Great, easy to use!

Great cards, would recommend, easy to use.

15 May 2025
Unprompted review
Wallester logo

Reply from Wallester

Thanks a ton for the recommendation! 🙏
We’re thrilled you find our cards great and easy to use — that means the world to us!

Rated 5 out of 5 stars

Great customer service

Luigi is very quick to reply and perfectly explains resolutions to my queries.

10 April 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your great feedback! 🙌 We’re glad to hear that Luigi has been quick to respond and provide clear solutions to your questions. Efficient support is always our goal, and it’s great to know we’re hitting the mark! 💚 If you need anything else, feel free to reach out!

Rated 5 out of 5 stars

Amazing service and highly trusted

Amazing service and highly trusted. Would only recommend

1 April 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your trust and recommendation! 🙌 Knowing that you find our service amazing means the world to us. We’ll keep delivering the best experience possible! 💚✨

Rated 5 out of 5 stars

Very professional service i have a team…

Very professional service i have a team mediabuyer and the card account Wallester work very well! Thank Anastasia top assistance in Wallester .

25 March 2025
Unprompted review
Wallester logo

Reply from Wallester

Great to hear that Wallester is working smoothly for your media buying team! 🚀 Having a reliable card account is key, and we’re thrilled that everything is running seamlessly for you. Big shoutout to Anastasia for her top-notch support! 🌟👏 Thanks for sharing your experience! 💚

Rated 5 out of 5 stars

Staff support is really nice and…

Staff support is really nice and responsive, solved a lot of questions, don’t have any technical issue with the mobile app. Recommend fr!

19 March 2025
Unprompted review
Wallester logo

Reply from Wallester

Awesome to hear that you’ve had such a smooth experience! 🚀 Our team always strives to be responsive and helpful, so it’s great to know we could assist you. Appreciate the recommendation—glad to have you with us! 🙌

Rated 5 out of 5 stars

Wallester is an amazing Business…

Wallester is an amazing Business banking.

Been using it for 1/2 years now without any issues. If you need help they are directly in touch to help you. Communication is also great.

Will recommend it!

18 March 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your trust and recommendation! 🎉 It’s amazing to hear that Wallester has been a hassle-free solution for you over the past couple of years. Our team is always ready to assist whenever needed, and we’re glad the communication has been smooth. 👍 Looking forward to continuing this journey together! 💼✨

Rated 5 out of 5 stars

This is an amazing banking platform…

This is an amazing banking platform which is easy to use with an excellent customer service. Their response is unbelievably quick and reliable.

14 March 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your great feedback! 😊 We're thrilled to hear that Wallester has been a seamless experience for you. Fast and reliable support is at the core of what we do, and it's amazing to know we’ve met your expectations. 💚 If you ever need assistance, just know we’re always here!

Rated 5 out of 5 stars

Im Very happy with Wallester.

Im Very happy with Wallester.
Great product, great platform, helps our business a lot.
Great communication and customer service especially from my direct manager (Jevgeni).
Can recommend 1000%.

13 March 2025
Unprompted review
Wallester logo

Reply from Wallester

Thank you for your amazing feedback! 🚀 We're delighted to hear that Wallester has been such a valuable asset to your business. It’s fantastic to know that Jevgeni’s support has made a difference! 💚 Your 1000% recommendation means the world to us—looking forward to supporting your success even further!

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