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Wallace Cotton Reviews 

6,884
•
TrustScore 5 out of 5

4.9

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Considering 1,669 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautifully made, luxurious, and built to last. Many people appreciate the softness and comfort of items like sheets and pajamas, noting they are like sleeping on a cloud. The delivery service is frequently highlighted for its speed and efficiency, with orders often arriving within a few days or even the next day, and customers are kept informed throughout the process. Reviewers also commend the excellent service, both in-store and online, and the thoughtful packaging, which often includes reusable cotton bags and sometimes handwritten notes. However, some people were dissatisfied with the quality of certain items, reporting issues like pen marks and loose threads on flannel sheet sets. Additionally, a few customers experienced problems with package integrity during transit or orders being sent to incorrect addresses despite immediate contact.

What people talk about most

Product

Customers had positive experiences with product quality, consistently praising items like the bee comforter,... See more

Quality

Users describe positive interactions with quality, consistently praising the superb and beautiful fabric,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plush and cosy brushed cotton PJs, beautifully made, lovely fit and skin feel, fast secure ship, excellent value. I enjoyed superb customer care at the time of purchase as well - Inga was warmly pro... See more

Rated 5 out of 5 stars

After a recent trip to Auckland, from where I live in Marlborough, I visited Wallace Cotton. I was in need of new PJ’s but had no room in my small suitcase. Once home I ordered online and went whole h... See more

Rated 5 out of 5 stars

I just love Wallace Cotton bedding!!! This is our 4th set of sheets and our first Duvet cover! The bed sheets are absolutely luxury!!! Soft and comfortable!! The Flannel Duvet cover reminds me of " pr... See more

Rated 5 out of 5 stars

My Wallace Cotton experience was fantastic. I was kept informed at every stage of the delivery process. The goods arrived within three days! As to the product, it is a Duvet Cover plus two cases, a... See more

Company details

  1. #1 of 2 best companies in Home Goods Store
  2. #1 of 3 best companies in Bedding Store
  3. #1 of 1 best companies in Boutique
  4. #1 of 5 best companies in Clothing Store
  5. #1 of 1 best companies in Linens Store

About Wallace Cotton

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(6,884)

1,600 reviews in the last 12 months

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Rated 5 out of 5 stars

The best quality flannel sheets I’ve…

The best quality flannel sheets I’ve ever bought. I’ve pre-washed and dried them as per the instructions.
No shrinkage, wrinkling or twisting. Wallace bed sheets are also a very generous size. Their flat sheets are 20cm longer than most other sheets on the market.

16 June 2026
Rated 5 out of 5 stars

Beautiful and worth the money

Products arrived beautifully wrapped with their own drawstring bag and each tied with ribbon.
Products themselves are of the upmost quality and have been beautifully designed and made with care.
Considering the values, ethics and resources I would say they are priced appropriately for their quality.
My shipping did take a bit longer but possibly due to rural...
Very happy, will be shopping at Wallace Cotton again.
Thank you very much!

9 June 2026
Rated 5 out of 5 stars

A Pleasing Result

An easy process from start to finish.
Purchase was received quickly and being able to leave instructions for delivery drop off was great.
Loved that my purchase was of excellent quality and when I unpacked it, it came in a cute cloth drawstring bag.

17 June 2026

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