Wallace Cotton - Napier Reviews 85

TrustScore 5 out of 5

4.9

39 Tennyson Street, Napier, 4930 Napier, NZ


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See what reviewers are saying

Rated 5 out of 5 stars

I love the Wallace Cotton products honestly can't beat them. I ordered online and collecting from the Napier Store is always a pleasure!

Rated 5 out of 5 stars

Website was helpful, online ordering was easy and delivery was quick. My mother loves the product so it was a positive experience all round.

Rated 5 out of 5 stars

Great quality at reasonable prices. That’s not common! I’ve bought pretty much a house load in the last six weeks - duvets, duvet covers, mattress and pillow protectors, pillows and covers, sheet sets... See more

Rated 5 out of 5 stars

The team at Wallace Cotton Napier were outstanding. They helped me get a last minute Christmas present delivered on time and then helped me exchange it after I bought the wrong size! They went above a... See more


Company details

  1. #1 of 2 best companies in Home Goods Store
  2. #1 of 3 best companies in Bedding Store
  3. #1 of 1 best companies in Boutique
  4. #1 of 4 best companies in Clothing Store
  5. #1 of 1 best companies in Linens Store

About Wallace Cotton - Napier

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

  • 39 Tennyson Street, Napier, 4930, Napier, New Zealand

  • 68340694

4.9

Excellent

TrustScore 5 out of 5

85 reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Website was helpful

Website was helpful, online ordering was easy and delivery was quick. My mother loves the product so it was a positive experience all round.

20 April 2026
Rated 5 out of 5 stars

Exceptional service at Wallace Cotton Napier

The team at Wallace Cotton Napier were outstanding. They helped me get a last minute Christmas present delivered on time and then helped me exchange it after I bought the wrong size! They went above and beyond and were so lovely throughout.

2 January 2026
Rated 5 out of 5 stars

Highly recommend! Great quality at reasonable prices & superb staff

Great quality at reasonable prices. That’s not common! I’ve bought pretty much a house load in the last six weeks - duvets, duvet covers, mattress and pillow protectors, pillows and covers, sheet sets, towel sets and various decorative cushions and a few otheritems. Only two purchases were online (the rest were in store at Napier). The latest shipment was missing two cushion covers, as only one was packed, instead of three as ordered. When I emailed Wallace Cotton they immediately confirmed a new order to ship me the missing cushion covers. Mistakes happen. But it’s the putting right that counts! Excellent customer service. I highly recommend dealing with this company. Superb products and great staff behind the scenes and in store.

30 November 2025

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