Walker Tools Reviews 174

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Firstly, the delivery was prompt and the website easy to navigate. The blade I purchased was exactly as described in both dimensions and quality. One would need to spend a lot more to improve on thi... See more

Company replied

Rated 4 out of 5 stars

Well the website was easy to use. The prices were reasonable and delivery was prompt. The only drawback was that one of the blades had a tungsten tip missing. Phoning Walkers was simple, no quibble I... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to Sam for helping me get a bespoke sized core chopsaw blade. Amazing service, delivered next day, very well wrapped Can't wait to get it fitted. OUTSTANDING SERVICE from Walker T... See more

Company replied

Rated 5 out of 5 stars

The screwdrivers are well made with comfortable handles and reasonably priced .I wanted them because I am weary of never having the "right" slotted screwdriver.Hopefully these,and others, will accompl... See more

Company replied

Company details

  1. Tool Store

Written by the company

High Quality Power Tool Accessories and Hand Tools. Based in Sheffield we have almost 100 years of history in the tool industry, with vast experience in manufacturing and distribution.


Contact info

4.8

Excellent

TrustScore 5 out of 5

174 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended!

Efficient, courteous and prompt service. In addition, advice readily given with no attempt to make a sale! In fact, it was the opposite!

As a DIY enthusiast, I have found a tool supplier on whom I can rely, completely.
Thank you, Sam!

24 April 2022
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Reply from Walker Tools

Thanks for your great review John, we're always happy to help!

Rated 4 out of 5 stars

New c/saw and hand saw purchase

Circular saw blade perfect, hand saw ok.

28 April 2021
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Reply from Walker Tools

Good Morning Colin,

Thank you for leaving us a review, I'm very happy that you are pleased with the circular saw blade we sent you.

As for the handsaw I'm sorry that you aren't equally satisfied. You opted for our 22" Double Ground handsaw with 11tpi. If you are looking for a higher quality cut then may I suggest next time you take a look at our Triple Ground range. The extra cutting angle on each tooth means you get a faster, cleaner cut and the range starts at 9tpi. We also offer a Super Fine Cut 20" handsaw with 13tpi if you are looking for an even finer cut.

Hopefully we'll see you again soon,

Rated 5 out of 5 stars

Packbags

I have been trying for ages to find out where I could purchase further Packbag for ages and only recently found out Walkers Tools were a supplier. Although, they advertised the product there was no way of buying the product directly off their site. I contacted them and made them aware of my wishes and hey presto they informed me they had added the product to their online shop and to ensure my order was delivered promptly they paid the additional costs - if that isn't a sign of surperb customer care and service I have no idea what is. Those wondering what Packbags are - they are a plastic insert you put into bags to keep them open, especially when gardening and collecting garden waste. Thank you from a gratified customer.

25 March 2021
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Reply from Walker Tools

Hi Jarvis,

Wow! Thank you for such a wonderful and detailed review. We were very happy to be able to help you get hold of the Pack-Bag which is such an innovative product. They're practically indestructible so you probable won't need any more now but hopefully we'll see you next time you need a circular saw blade or any other type of tool!

Rated 5 out of 5 stars

First class service

Excellent service, very prompt and arrived exactly when stated. Will use again

23 March 2021
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Reply from Walker Tools

Hi John,

Thanks for your brilliant review, I'm glad you're impressed with the service and I hope you're equally impressed with our saw blades. We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Walker Tools was one of only two firms…

Walker Tools was one of only two firms that I could find offering the specific diameter and kerf width of blade that I could find. Chose them based on the reputation of Sheffield engineering. I am very pleased with the quality and VFM of the blade. It's cutting performance is equally impressive.
That the first dispatch went missing in the post is not the fault of the company. Once I had reported to them that it had not arrived as expected Sam Walker dealt with the situation to my entire satisfaction.

17 March 2021
Unprompted review
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Reply from Walker Tools

Thank you very much for a wonderful review. I'm very happy that you are pleased with the performance of our saw blade. You're right there was an issue with the original order we sent being lost by Royal Mail but I'm glad we were able to resolve this fully for you.

Hopefully we'll see you again soon!

Rated 5 out of 5 stars

Very helpful finding correct saw blade

Very helpful finding correct saw blade, great communication, fast delivery and brilliant product Would give 6 stars if possible.

11 March 2021
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Reply from Walker Tools

Hi Tony,

Thank you very much for a wonderful review. I'm pleased that you're impressed with our service and I look forward to helping you again soon!

Rated 5 out of 5 stars

Very good experience

Good price, very quick delivery, Walkers phoned to check that a substitute for a blade that was unavailable was acceptable, first class service.
I haven't used saw blades yet so cannot comment on quality of cut but blades look well made.

6 March 2021
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Reply from Walker Tools

Hi William,

Wow what a wonderful review, thank you very much for taking the time to write this! I'm sure once you've had time to try out the blades you'll be equally impressed and I look forward to seeing you on our website again soon.

Rated 5 out of 5 stars

Oracular saw

Quick delivery, exactly the size required,perfect for my requirements.

6 March 2021
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Reply from Walker Tools

Hi Roger,

Thank you for your wonderful review! I'm glad you're pleased with your saw blade and look forward to seeing you on our website again soon!

Rated 4 out of 5 stars

Not enough information about who is…

Not enough information about who is delivering and where the item is in the process other wise fine

5 March 2021
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Reply from Walker Tools

Hi Henry,

Thanks for your feedback. I agree that we should explain the different delivery options in more detail as we offer Express delivery by courier or Standard delivery by 2nd class post. I'll make sure this gets updated on the website ASAP.

Thanks again for your order and your review :)

Rated 5 out of 5 stars

The web site was easy to use

The web site was easy to use I was able to choose exactly what I wanted very quickly. The saw blade arrived on time and was installed and used today.
Thoroughly recommend this company.

24 February 2021
Rated 2 out of 5 stars

I purchased one item from this company…leave me alone

I purchased one item from this company and have now received 3 messages from them requesting my opinion. Hopefully they will now leave me alone.
I will not buy from this company again.

23 February 2021
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Reply from Walker Tools

Good Morning,

I'm sorry that you're unhappy at the emails you've received.

These emails are automatically sent out by Trust Pilot to ask our customers to give their experience of using our website and our products. These reviews in turn help other potential customers make an informed decision over which websites they buy from. This is common practice amongst most online sellers nowadays and in our opinion is a very useful tool for people looking to shop online.

For future reference on emails from companies such as Trust Pilot there is an option usually found near the bottom of the message where you can 'opt out' of future emails, this would stop Trust Pilot emails coming through from ourselves and any other company you buy from who uses Trust Pilot.

Thank you for taking the time to leave a review anyway, hopefully even though the emails from Trust Pilot have frustrated you you are still able to appreciate the quality of the steel cutting saw blade that we supplied you.

Have a nice day :)

Rated 5 out of 5 stars

Plunge saw blade

New saw blade for Festool plunge saw, good blade, good price, delivery took about five days. Will order again

22 February 2021
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Reply from Walker Tools

Good Morning,

Thank you for a fantastic 5 star review. I'm actually sorry that the delivery took 5 days to reach you! We send our Standard Delivery items by Royal Mail 2nd class which usually only takes 2-3 days so I'm sorry that there seems to have been some delay on this occasion. I will look out for your next order and will upgrade you to our Express Delivery at no extra cost. This means your products will arrive in 1-2 days.

I hope to see you again soon :)

Rated 5 out of 5 stars

Just a perfect service with a brilliant…

Just a perfect service with a brilliant blade, will certainly buy again from Walkers. I am a woodworker from the old school and appreciate quality.

12 February 2021
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Reply from Walker Tools

Thanks for your brilliant review John, I'm glad you are impressed with the blade you bought and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Fast delivery

Very easy to order online and quick delivery

28 January 2021
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Reply from Walker Tools

Hi Neil,

Thanks for your great review, I'm very happy that you're impressed with our service and hope you're equally impressed with your new saw blade!

Rated 5 out of 5 stars

Order prossed quick and dispatch…

Order prossed quick and dispatch straight away will youse againgood prices too no complaints

20 January 2021
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Reply from Walker Tools

Hi John,

Thanks for your excellent review, I'm glad that you were pleased with our service and look forward to helping with your next order!

Rated 5 out of 5 stars

First class service and top quality

First class service and top quality! I emailed on a Sunday evening asking for some advice on a saw blade and got a super helpful reply within 5 minutes. Ordered the blades which were dispatched Monday morning and arrived Tuesday morning - all during the busiest week before Christmas. 10 out of 10 to Walker Tools. Highly recommended.

22 December 2020
Unprompted review
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Reply from Walker Tools

Hi Tony,

Thank you very much for your 5 star review. It was our absolute pleasure to help you and make sure you chose the correct saw blade to give you the best results. We hope to see you again soon!

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