Used to be good. Wagepoint 1.0 was straight forward and simple to use. Never had issues and always received support in a timely manner. I've since shifted to Wagepoint 2.0 for one of my companies. Al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am writing to express my extreme frustration regarding the ongoing technical issues I have encountered since onboarding with Wagepoint. While the initial setup process was relatively straightf... See more
I've used Wagepoint for 10 years. It's always been bad and it's getting worse. The just migrated from time-based MFA to SMS, a regression. They "upgraded" from v1 to v2, but every staff member comp... See more
Company replied
I have been using Wagepoint for ten years or so and originally they were great. A relentless downgrading of service has now reached email contact only. In "upgrading" us to Wagepoint2 they cancelled... See more
Company replied
Company details
Written by the company
Simple payroll software built just for small businesses and backed by the world's friendliest team. Wagepoint is simple cloud-based payroll software built just for small businesses of all industries and the accounting and bookkeeping partners who support them. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. We make payroll magic happen for more than 30,000 small businesses, accountants and bookkeepers across Canada.
Contact info
PO Box 163, 190 – 108 Shawville Place SE, T2Y 0V2, Calgary, Canada
- 1-888-958-3724
- sales@wagepoint.com
- wagepoint.com
2.0
Poor
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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RELIABLE
RELIABLE - Always reachable when you need support. - C. Smith, Savvy Lemon - Fresh Business Solutions
16 March 2022
Reply from Wagepoint
Everyone needs a little helping hand every now and then and we are happy to be that helping hand, Carrie! Thanks for the review :)
The things I like most about Wagepoint…
The things I like most about Wagepoint are Direct deposit, automatic running of monthly payroll, creation and submission of T4s, integration with QuickBooks, responsive customer support, good value, an employee portal.
16 March 2022
Reply from Wagepoint
Jane, we really like you as well! We are glad that Wagepoint is able to help with all your payroll needs. Thank you very much for the review :)
The people in the support team at…
The people in the support team at wagepoint are knowledgeable, patient, professional and friendly. I feel i get good support and when i need it.
16 March 2022
Reply from Wagepoint
And you deserve nothing less, Christene :) Thank you very much for the kinds words, I'll be sure to pass this on to the support team.
thank you guys
thank you guys, you have to improve your reports option- like employer cost, file to apply hours with bonuses option, ext.
Br,
16 March 2022
Reply from Wagepoint
Alex, we truly do value your opinion as it provides us with the feedback that enables us to continue to make strides in improving and providing the best possible service for our customers!!
Love it most of the time
Love it most of the time. Only time discontent happens is when staff quit and have to be paid out in an "off cycle pay" and doing the final holiday pay etc. Insructions are confusing. The assistance provided is always great and for us is fairly prompt
16 March 2022
Reply from Wagepoint
I am glad to here that our customer support team are providing you with such great service, Greg :) We also appreciate your feedback, whether it is good or bad it provides us with a better understanding of things we are doing well and how we can improve!!
I don't know what's happening to your…
I don't know what's happening to your app but I encounter the same issue each time I try to login. Now, I cannot login because it says "invalid username". I hit the "forgot password" and here I am being bounced back and forth from hitting Reset password in your email to Restore Password and back to Reset... It is soooo frustrating.
14 March 2022
Reply from Wagepoint
Virginia, thank you very much for taking the time to write this review and provide us with this information. We are very sorry that you have been dealing with this situation. I will connect with our support team and have them look into this ASAP!!
Reply from Wagepoint
Jane, thank you very much for your review. We are very happy that Wagepoint has provided you with nothing but great service :)
Very easy to use
10 March 2022
Reply from Wagepoint
Payroll should be nothing but easy so we are glad Wagepoint has made it this way for you! Thank you for the review.
Very responsive customer service.
10 March 2022
Reply from Wagepoint
This puts a smile on our face, Dave! We pride ourselves on providing the best service possible. Thank you very much for your review :)
It's easy to use and intuitive
It's easy to use and intuitive. Easy to setup and get going with. Any issues I have had, support have been wonderful and super helpful with the answers in a timely manner. Highly recommend.
10 March 2022
Reply from Wagepoint
Annette, we want you out there enjoying the game not stressing over payroll. Thank you so much for your review and GO DAWGS!!!
Program is great!
10 March 2022
Reply from Wagepoint
We are very happy to hear that Wagepoint is providing you with a great service!! Thank you so much for the review.
The reliability of the platform has…
The reliability of the platform has been pretty good so far. However, it is increasingly difficult to reach a real person for support when we're having an issue that is urgent.
10 March 2022
Reply from Wagepoint
Janine, we are happy to hear that your finding the reliability of our platform to have been good so far. It's clear that we have dropped the ball in terms of providing the support you deserve and we are extremely sorry for that. This is valuable feedback that we can use to help improve our service, so thank you very much for taking the time to provide us with that:)
Great platform
Great platform. Easy to use. Been a customer for just over a year and really appreciate the year-end filing process as well.
10 March 2022
Reply from Wagepoint
We are looking forward to many more years together, Monique :) Thank you very much for the kind words.
Excellent Service!!!
Great service! Excellent rates. Quick response to any queries. What more could you ask for?
10 March 2022
Reply from Wagepoint
Preach Gord, Preach! Thank you very much for your review :)
Great payroll program for small business
Very easy to use program once setup and setup was not hard. They are willing to customize some reports as needed. Support has always been responsive.
I have looked at Gusto and other payroll apps, but none beat Wagepoint on price with similar functionality.
Cons: We have had a few instances where SUI and FUTA were not updated automatically in Wagepoint. So we continue to double check the number every quarter/yearly. Not a big deal but the only issue I have found.
10 March 2022
Reply from Wagepoint
Thank you so much for the review, Mike! We really do appreciate and value the feedback you provided.
Wagepoint is very user friendly
Wagepoint is very user friendly and easy to learn. It is quick and simple and integrates with my accounting software so I don't have to worry about journal entries every time. Customer support is knowledgeable, quick and friendly.
10 March 2022
Reply from Wagepoint
Quick, simple and user friendly is how everything should be, am I right Stacey? We really do appreciate your review :)
Wagepoint has been very helpful where…
Wagepoint has been very helpful where needed and generally very clear and easy to use.
10 March 2022
Reply from Wagepoint
Elyce, thank you very much for these kind words. We will always be here and happy to lend a helping hand!!
Functionality to get more elaborated
Hope WagePoint can elaborate their functionality more and provide more specific services like ADP and Ceridian now do.
10 March 2022
Reply from Wagepoint
Thank you very much for your review! We are always very appreciative of customer feedback. We would love to connect offline and just have you expand on which specific services you would like to see while using Wagepoint :)
Excellent help as usual
Excellent help as usual. The very quick and personal responses are fantastic. Keep up the great work :)
10 March 2022
Reply from Wagepoint
We truly do value our customers and no matter how big or small their problem may be we will always take our time to provide a detailed and personal response!! Thank you very much for taking the time to write this review :)
Wagepoint is always fast with their…
Wagepoint is always fast with their response and very heplful.
10 March 2022
Reply from Wagepoint
Our customer support team are second to none! Thank you very much for your review and your support. Have a great day, Simone!
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