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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service to be incredibly helpful, especially during times of financial need, appreciating its ease and reliability. The application process is consistently described as quick, simple, and efficient, with funds often deposited into accounts within minutes. People also praise the app for its smooth, frictionless user experience and fast payment options, making it a convenient tool for accessing funds. However, some customers also noted significant issues with customer service, describing it as terrible, hopeless, and unresponsive, often providing generic or AI-generated replies that don't address their concerns. There are also reports of unexpected declines in eligibility despite a good payment history, difficulties with bank account linking, and concerns about the company's practices regarding payment collection, with some feeling left in difficult financial situations.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting extremely fast cash and... See more

Service

Customers had ambiguous experiences with service, with many praising its speed, efficiency, and helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the application process easy,... See more

Application

People report ambiguous experiences with the app, with many praising its ease of use, fast loan applications,... See more

Customer service

Users describe negative interactions with customer service, with many reviewers finding it to be hopeless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All comes in handy to have this advance pay service towards your salary when you are hit with so many bills and medicals . I have been availing this service for quite some time now and never was disap... See more

Rated 5 out of 5 stars

The best in the business they make it easy to get an advance and even easier to get additional funds if available would recommend to anyone wanting quick cash


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Money Order Service
  4. Non-Bank Financial Service
  5. Payment Service
  6. Payroll Service

Written by the company

We’re giving everyday Australians real-time access to their wages and trying to improve their financial well-being. The latest way we give back to our customers. Wagepays’ mission is to provide everyday Australians with real-time access to their wages to enhance their financial well-being. We are now taking this to a new level by being Australia’s first Wage Advance provider to offer a reward points program. Apply Today: https://m.wagepay.com.au/?source=googleone


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service when you need it.

Good service when you need it.

2 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 5 out of 5 stars

Was there when I needed to pay bills…

Was there when I needed to pay bills and other things ahead of time

15 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 5 out of 5 stars

Tried them all, wage pay is best

I've tried all the pay advance apps and wage pay is the best. I get a discount because my employer supports it.tbe process is quick and money in your account right away

15 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your fantastic review! We’re delighted to hear that you find Wagepay to be the best among pay advance apps, especially with the added benefit of a discount through your employer. It’s great to know that the process is quick and the funds reach your account immediately. Your feedback is invaluable and helps us to continue improving our services. If you need any assistance in the future, please feel free to reach out.

Thank you for choosing Wagepay!

Rated 5 out of 5 stars

Really easy to use and fast service

Really easy to use and fast service. Would definitely use again.

11 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful feedback! We’re thrilled to hear that you found our service easy to use and fast. Our aim is to provide a seamless experience, and it’s great to know that we met your expectations. We look forward to assisting you again in the future!

Thank you for choosing Wagepay!

Rated 5 out of 5 stars

Fast access.

I love that I can get instant access to my funds if I have an extra expense.
Very fast turnaround.

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your positive feedback! We’re delighted to hear that you appreciate the instant access to your funds, especially during unexpected expenses. Our team works hard to ensure a quick turnaround so that you can get the support you need right when you need it. We truly value your experience and look forward to continuing to assist you in the future!

Thank you for choosing Wagepay!

Rated 5 out of 5 stars

Very quick application process easy to…

Very quick application process easy to read credit contracts and funds were in instantly highly recommend wage pay very happy with there services .

12 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you so much for your wonderful review! We’re thrilled to hear that you found the application process quick and the credit contracts easy to understand. It’s great to know that you received your funds instantly. Your recommendation means a lot to us, and we’re delighted that you’re happy with our services. If you need any further assistance or have questions in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

when i was having trouble repaying the…

when i was having trouble repaying the loan, the great , understanding staff , were happy to help me out.... Much appreciation... thankyou

4 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind words! We’re so glad to hear that our team was able to assist you during a challenging time. Providing support and understanding to our users is our top priority, and it’s wonderful to know that you felt well taken care of. If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your feedback!

Rated 4 out of 5 stars

Not suitable for casual employment …

The app works well but the application process isn't easy, very frustration experience with being paid each week different amounts it conflicts with the application process by not approving you due to a income inconsistency each time .
Very frustrating and inconvenient if your on a casual income or get paid different amounts each week depending on hours worked

1 July 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback. We’re pleased to hear that the app is working well for you. We understand how income fluctuations can create challenges within the application process, especially for those with casual or variable income. The income consistency check is in place to ensure responsible lending practices, though we appreciate that it can sometimes lead to frustration. We’re actively exploring ways to make this process smoother for our users with variable pay schedules.

Rated 5 out of 5 stars

Great when you need it

2 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your concise feedback! We’re glad to hear that our service has been helpful when you needed it. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Rated 5 out of 5 stars

Always there when needed.

Always there when needed.
Trustworthy, reliable and responsible lenders.
I had to move house recently and was able to access necessary funds quickly and efficiently.
Thank you

11 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind words! We’re delighted to hear that you found us trustworthy, reliable, and responsible, especially during your recent move. Providing quick and efficient access to funds is our priority, and it’s great to know we could support you during that time. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your feedback!

Rated 4 out of 5 stars

Easy to use

Easy to use, iPhone app make life simple connects to bank securely not much more you can ask for

4 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for the fantastic review! We’re thrilled to hear that the app is making life simpler and that the secure bank connection adds to your peace of mind. If there’s ever anything more we can do to enhance your experience, please let us know.

Rated 5 out of 5 stars

Great service

Great service! Highly recommend!!

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your concise feedback! We’re glad to hear that our service has been helpful when you needed it. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Rated 5 out of 5 stars

Second time with Wagepay and its super…

Second time with Wagepay and its super helpful when I really needed.I also can adjust best time for repayment when I think it’s suitable with my condition.

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your continued trust in Wagepay! We’re thrilled to hear that our service has been helpful for you once again, especially during times when you need it most. It’s great to know that you appreciate the flexibility in adjusting your repayment schedule to suit your situation. Your feedback means a lot to us, and if you have any further questions or need assistance, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Great experience enjoy wage pay advance…

Great experience enjoy wage pay advance it helps at crucial times

3 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your concise feedback! We’re glad to hear that our service has been helpful when you needed it. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Rated 1 out of 5 stars

Application rejected

I have always made repayments in time and now I being told my application does not pass your assessment. I would completely understand if I had missed payments with wagepay but I have never

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hello Vicki,

Thank you for taking the time to leave a review, we are sorry to read that you've had a negative experience with us.

There is more than 1 reason for rejection that a customer can be presented with, regardless if you have made all payments, we still assess all customers on Bank Score, Defaults (if any), Banking Habits, Income fluctuations etc.

Please email our support team, Hello@wagepay.com.au

Thanks again.

Rated 5 out of 5 stars

Is a fast and efficient transaction.

Is a fast and efficient transaction.

24 September 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your concise feedback! We’re glad to hear that our service has been helpful when you needed it. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Rated 5 out of 5 stars

Good app easy to use

Good app easy to use

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your concise feedback! We’re glad to hear that our service has been helpful when you needed it. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

Rated 5 out of 5 stars

This was such an easy process !!!

This was such an easy process !!!! It really helped me and it was so smooth. I will use it in the future and recommend it to friends :)

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your fantastic review! We’re thrilled to hear that you found the process easy and smooth. It’s wonderful to know that we could help you, and we appreciate your intention to recommend us to your friends. Your satisfaction is our priority, and we look forward to assisting you again in the future. If you have any questions or need support, please don’t hesitate to reach out!

Rated 5 out of 5 stars

When I first heard about wagepay I…

When I first heard about wagepay I thought it was a joke but I need some cash so I thought I'd give it a shot and I wasn't disappointed the cash was in my account no questions asked thank you wagepay cheers👍

9 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re delighted to hear that you decided to give Wagepay a chance and that we could provide the cash you needed without any hassle. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you ever need assistance again, please feel free to reach out. Cheers! 👍

Rated 5 out of 5 stars

Very good service

Very good service

9 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your concise feedback! We’re glad to hear that our service has been helpful when you needed it. If you have any further comments or need assistance, please feel free to reach out. We’re here to help!

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