Volkswagen Valby - en del af Semler Mobility Reviews 124

TrustScore 4 out of 5

3.8

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Company details

  1. Car Dealer
  2. Volkswagen Dealer

Written by the company

Volkswagen Valby er autoriseret Volkswagen forhandler- og servicepartner. Vi sælger og servicere Volkswagen til en lang række kunder i København. Vi er 19 engagerede medarbejdere, som hver dag yder vores bedste indsats for, at vores kunder skal være yderst tilfredse - vi ved godt hvad god kundeservice betyder og vi vil gøre alt for at du også oplever dette.


Contact info

3.8

Great

TrustScore 4 out of 5

124 reviews

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Rated 5 out of 5 stars

More than 5 stars experience

After more than nine months with our VW ID. Buzz, “Felix”, we can honestly say this has been a five-star experience from start to finish.

From the very beginning, the entire process with Semler Mobility was smooth, professional, and truly enjoyable. The planning, guidance, and support we received made everything feel easy and well-organized.

A special thank you to Mathias — a truly exceptional advisor and one of a kind. His approach, knowledge, and genuine care made a big difference in our journey.

Also, a big shoutout to the whole team at Semler Mobility in Valby. No matter what we needed — from wheel changes to even the smallest (and sometimes silly!) questions — they were always there with a smile, ready to help and support us.

This has been more than just a leasing experience — it’s been a partnership built on trust and great service.

Without a doubt, a more-than-five-stars experience ⭐⭐⭐⭐⭐

7 April 2026
Unprompted review
Volkswagen Valby - en del af Semler Mobility logo

Reply from Volkswagen Valby - en del af Semler Mobility

Hi Chris,

Thank you so much for your wonderful review.

We’re truly happy to hear that your experience with your VW ID. Buzz (“Felix”) has been five-star from start to finish, and that the entire process felt smooth, professional, and well-organised.

A special thank you as well for highlighting Mathias and the team for their guidance, genuine care, and continued support — whether it was wheel changes or the small questions along the way. We really appreciate your trust, and we’re proud to hear it has felt like a partnership.

Wishing you many more great kilometres with Felix

Kind regards
Ayra,
Volkswagen Valby – Part of Semler Mobility

Rated 5 out of 5 stars

Volskswagen Valby

I just bought my first ever electic car from Volskswagen Valby and the experience was good throughout the whole process! from the initial contact to the day I picked up my car. I had great help from both Simon and Mathias. They were very patient and explained all the details. Thanks again and will definitely come back for my next car.

4 December 2025
Unprompted review
Volkswagen Valby - en del af Semler Mobility logo

Reply from Volkswagen Valby - en del af Semler Mobility

Hi Yasmine,

Thank you for your review. We really appreciate it.

We're incredibly happy you had a great experience with us and that the process was smooth from start to finish.
Congratulations again on your new car!

Thank you for visiting us, and we look forward to seeing you again!

Kind regards and have a great day,

Christian,
Volkswagen Valby – part of Semler Mobility

Rated 1 out of 5 stars

Terrible service from workshop

Terrible service from workshop. Took my car in over 2 weeks ago, they said they would have time to look at it. I call every day, but no-one answers and I get put through to a help desk who say they will follow up but nothing happens. I would have taken my car elsewhere if they had said they were busy. Still no car, it is coming up to Christmas and complete silence from them. Am so cross about this and will not buy another VW/Skoda again because of this.

9 December 2025
Unprompted review
Volkswagen Valby - en del af Semler Mobility logo

Reply from Volkswagen Valby - en del af Semler Mobility

Hi Nicola,

Thank you for taking the time to share your experience.

We’re truly sorry to read about the lack of updates and the difficulty in getting in touch with our workshop. That is not the level of service or communication we want to deliver, and we fully understand your frustration.

If you would like us to investigate the case further and make sure you receive the information you’ve been missing, you’re very welcome to contact us at kontooprettelser@semler.dk, and we will ensure your inquiry is followed up properly.

Thank you again for bringing this to our attention.

Kind regards,
Christian,
Volkswagen Valby – part of Semler Mobility

Rated 5 out of 5 stars

Very good

We visited the show room in Valby several times and we were assisted by both Mathias and Patrick. They are both very welcoming, friendly and available.
Comunication was clear and easy and especially they adjust delivery day to our needs.

26 September 2024
Unprompted review
Volkswagen Valby - en del af Semler Mobility logo

Reply from Volkswagen Valby - en del af Semler Mobility

Hi,

Thank you for your review - we appreciate it.

Have a nice day 😊

Regards,
Stella
Volkswagen Valby - en del af Semler Mobility

Rated 5 out of 5 stars

VW Valby are awesome!

VW Valby can only be described as smooth and easy. The whole experience was simple, clear and straightforward and I really appreciate Patrick who helped me out a lot and was really good with communicating, negotiating and delivering on his word.

Highly reccomended

14 May 2023
Unprompted review
Rated 5 out of 5 stars

The best place to go for VW

The best place to go for VW. Thanks to Kasper Skovgaard for helping me get the car I’ve been wanting. Great service, friendly and helpful with all of my questions.
I would recommend you go to this dealership if you live in Copenhagen and if you don’t, I would still recommend this dealership.

11 December 2018
Unprompted review
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