Contract auto-renewal happened over our busiest trading period after our entire team had changed hands. Feels like they hid the payment terms in a conversation about who the main point of contact is a... See more
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Great support received from Sergio. I'm new to Vuelio and the support I've received so far has been brilliant. The platform is user friendly and can be configured to suit my reporting needs. I have a... See more
We've worked with Vuelio for a long time now. Despite any potentially issues with the platform their support team have been very quick to sort out any issues and are very knowledgeable about the platf... See more
Echoing other reviews: it seems that Vuelio is deliberately sneaky about their billing. We ended up accidentally contracting with them due to misleading UI. This speaks volumes about the quality of t... See more
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Hatton Garden 77, EC1N 8JS, London, United Kingdom
- vuelio.com
Exact same experience
Exact same experience. Completely unethical auto renewals even after saying in writing I didn't want my contract to auto renew. Account manager at the time said he'd make a note of it because he couldn't adjust the contact and because he's now left they haven't held their word. Absolutely the worst customer service I've experienced to-date. Something radical needs to change otherwise they won't operate for much longer..
21 July 2021
Unprompted review
AVOID AVOID AVOID
Echoing other reviews: it seems that Vuelio is deliberately sneaky about their billing. We ended up accidentally contracting with them due to misleading UI. This speaks volumes about the quality of their service -- they're clearly not confident in their product and are desperate to get revenue through trickery. Our advice is to AVOID.
8 June 2021
Unprompted review
Underhand contracts
Please, if you are thinking of working with Vuelio, make sure you understand the contract in full. They are deliberately underhand about the way they bill you and renew your subscription automatically. I have ended up double paying for a subscription this year and they refuse to help. It's very slippery and they are unreasonable in their negotiations.
5 May 2021
Unprompted review
Unpleasant experience.
8 April 2020
Unprompted review
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