Vue Reviews 

The Vue - Harrow was very disappointing because the adverts before the film was extremely loud and was uncomfortable which spoilt the visit to this cinema. It was dangerous to your hearing and when it came on there was no warning which was shocking. It was a pity because the film was very enjoyable.

Crap customer service, they don't care. Go to another cinema

I went to see Wicked for Good at Vue Norwich on Monday with a friend. The showing was at 19:15 in Screen 7. The cinema was absolutely freezing. My friend had her scarf on, hood up and coat on and I had my coat on top of me. The other people on the row were all wrapped up too. It really spoilt our enjoyment of the film. I thought that maybe this was a one off blip and the heating wasn't working in the cinema Monday evening, but my adult daughter went to Vue Norwich the other day and she said it was freezing cold too. There were no signs up to say there were heating problems.

Complained to customer services regarding filthy seating and issue with speakers rattling through songs in the movie. CS essentially denied that the speakers were anything but perfect, acknowledged the dirty seats in need of a deep clean. Thoroughlygaslit by CS and offered no compensation /apology. Rude.

Booked VIP tickets to see the Conjuring however the seats hadn't been cleaned and popcorn strewn everywhere.

Had a Shetty cinema cinema today
Reasons..
1. The screen was crepe and dark
2. A light was flickering in room
3. The mess wasn't cleane
4. The sound randomly went off silent
5. Kids alone in 12A movie with torch lighting shining.
6. It was cold
7. They wouldn't give me a refund, just some compliment tickets so they can bring you back to their shetty cinema experience again

Effoff 😡🤬

Don't get the gift card. Vue won't let you use it to book online, so you have do go in person to book, which is inconvenient and also is a way for them to charge you more as online booking is cheaper

Watched Badlands the latest Predator movie. Very disappointed with the dark background throughout the film. It is a great story spoilt by the cinematography. Or is it just Vue Cwmbran??

Mohammed and Nicole…what a Vue !!!
Blackburn (Lancashire)
Nice to experience great customer service along with some nice banter.
Callum make sure you reward your team.

I use Vue Blackburn maybe once every couple of months and I’ve always found my visits to be pleasant enough. Yes in every screen there is a few seats that are ‘tired’ and probably past their sell by date. But generally, the place is clean and tidy. The staff very friendly and there is never an issue with parking my car as there is always plenty of spaces.

The walking dead mashine stole mine and ma gfs money went for a nice night...also smelt of urine in the carpet..spoke to managment and didnt seem to show any intress..aviod mashine

I recently visited Screen 2 at Vue West End and left with decidedly mixed impressions. The experience was competent yet uninspired; functional but far from memorable.

The auditorium itself is compact, as you’ll see from the photos, and the screen size leans towards the lower end of the spectrum. Sound quality and projection were acceptable but nothing to write home about - overall, the experience was serviceable but not particularly immersive.

Staff were courteous, if somewhat perfunctory, and the overall ambience felt more commercial than curated. In sum, it was neither dreadful nor distinguished - a perfectly forgettable outing.

We visited Vue cinema at Redditch for a film showing on screen 7.
The seats we had pre booked were dirty, stained and threadbare on the arms.
We were not prepared to use them and moved to leather covered seats which were marginally better but with broken backrests.
Not value for money.
There were no staff available at any time during the film to raise our issues with..

So basically I wanted to watch a movie yes my phone was dead asked for a refund

Vue castleford is newly opened and was a place we were excited to visit. However we won't be going back! Everything is self service and felt like I was doing my weekly shop! Its expensive and it just feels a little sad. You scan your ticket, walk through a barrier, pick up items from shelves and fridges, self scan and go to your screen. For some this may work, but for our family it felt cold.

zero/nothing , I couldnt book or search website to find out which movies are showing this week and what times are they are being shown , FIX YOUR WEBSITE , complete waste of time , 4 adults/6 children/1 wheelchair user booked a movie on SKY store instead of going to cinema , Spent over £100 on snacks and treats at morrisons and stayed at home . TODAY BECAUSE YOUR WEBSITE DOES NOT WORK PROPERLY VUE LOST HUNDREDS OF POUNDS IN BUSINESS, YOUR LOSS

The cinema hall was very very cold. Even with big, outdoor coats on.

I normally visit the vue in Basildon, but staying with friends we visited the vue in their area but I wasn’t impressed the atmosphere the cinema just looked and felt like it was past its prine

What a very sad experience indeed. Dirty, very few staff who looked very uninterested, horrible musty smell

Website too confusing. I struggle with all the new tech these days as is but this is next level.. not old person friendly!!