Voyc Reviews 31

Ben presented our company results clearly and professionally and had a good understanding of our systems. Very helpful and willing to listen to ideas.

We have used Voyc for three years and they are fantastic company to work with. Ben, our account manager, is always helpful and any suggestions or queries are quickly dealt with and solved.

We’ve had a great experience with Voyc so far. From day one, the team has been supportive, responsive and consistently communicating the roadmap ahead.

The platform has been instrumental in helping us significantly improve QA scores in the areas where it’s been implemented.

We’re now looking to roll it out into other areas of the business, which speaks for itself.

Excited to see what we can achieve together moving forward.

Working with Voyc has been a great experience. They have constant support available and there are many opportunities for collaboration with vendors they work with and internal stakeholders. Ben, the account manager has been a pleasure to work with in my experience of implementation of Voyc in our workplace.

We’ve been using the Voyc system for a while now, and the guidance we get from the team has really helped us on our Voyc journey.

A big part of that has been down to our Account Manager, Ben, whose support has genuinely been second to none. He’s always available and proactive in helping us.

Saadiqah and Calmarie were also fantastic during the onboarding process.

The ongoing support we receive has made a huge difference to how confidently we use Voyc, so thank you!

Voyc is a fantastic tool for our department and company; it seamlessly gives call transcripts and alerts, which help us identify areas for improvement and efficiencies.

Ben is a great help, too - always at hand with answers to any questions. We also have regular calls/meetings to stay in touch and give feedback and gain any further assistance required.

Would recommend - 5*

We have been using voyc for a while now, the assistance we get is next to none, queries are always answered in a timely manner.

The efficiency of the number of calls/departments we can now audit and monitor is invaluable.

Bens a great account manager and is always quick at reaching out and assisting with any issues, friendly to talk to aswell.

Thank you guys!

So much support and attention to detail from VOYCE. Great, easy to use and helping our business to thrive

We’ve been working with Voyc for the past 12 months to provide Lease4Less with an AI-powered monitoring system for our phone calls. The platform checks every call for the key compliance criteria we need, assists with resolving customer disputes, and gives us valuable call recordings and transcripts that we use for ongoing sales training.

The support we receive from Voyc has been consistently excellent. Our account manager, James Bradbury, along with the wider Voyc team, has been incredibly helpful and proactive. They’ve worked closely with us to tailor the system to our specific requirements, ensuring it fits with our processes.

Overall, Voyc has become an excellent tool for our business, and we highly recommend them to any organization looking to improve compliance, training, and customer experience.

Voyc have been an incredible partner for us, incredibly hard working and receptive to requests to changes to their product to suit the needs of it's customers. The insights we've gained alongside the efficiency gains from automating QA have been valuable.

We have been using the Voyc system for a while however with the assistance of the team have really levelled up on this recently. With the help of our Account Manager Ben, and system support Saadiqah and Calmarie, we feel much more confident in using Voyc as an overall and catch all compliance tool within our business. A special shout out to Saadiqah and Calmarie as they were patient, supportive and informative throughout the onboarding process and wouldn't hesitate to recommend to others. Thank you

I've been using Voyc for Quality Assurance, Coaching and Compliance and it is so easy and beneficial for us as a business! It Alerts me to any key words that flag up, monitors calls for quality providing scores based on a flowchart we designed and puts data into useful and easy to track reports.

Ben as our Account Manager has been so helpful setting me up on it, answering any questions I have and talking me through each section step by step.

I would definitely recommend this to businesses looking to monitor and also improve their call quality!

Very useful product, makes for a much easier compliance and QA process. I can't imagine how much time it's saved the team from reviewing countless calls manually.
The team is always available if you have questions and will help to achieve a fix promptly.
Ben is a great account manager and shows his face frequently to check in and ensure we're getting as much value from Voyc as we can!

We’ve been consistently impressed with the superb service and support we receive from Voyc AI since finding them just over 12 months ago and implementing their platform into our growing business. Their platform not only helps us track customer journeys in real time, giving us valuable insights and alerts, but also ensures we remain fully aligned with ever-changing UK regulatory requirements. The team’s responsiveness, expertise and support make them an outstanding partner to our business. Thank you to the entire team at Voyc!

VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire platform to be very user-friendly. For us, call listening has been a time-consuming process, and VOYC has provided a solution. The platform has enabled us to monitor more calls, alert management of potential vulnerable customers, and provide us with a detailed transcript of every conversation.

It provides accurate call grading against a fully customizable script.

Alerts that are triggered from keywords that are easily amendable.

Mimie, Chays, and Matt have been fantastic in dealing with my queries. Integration and ongoing support have been 10/10 service.

We've recently started using Voyce in our call centre, and it's been a fantastic addition to our workflow. The AI transcription is incredibly accurate and user-friendly, making it easy for our team to get up to speed quickly. Tasks that used to take time are now completed much faster, thanks to how efficiently Voyce captures and organizes call data. It's clear, intuitive, and saves us a lot of manual effort. A great tool that’s genuinely making a difference—highly recommend it!

Our recent implementation with Voyc has been nothing short of exceptional. From start to finish, the process was smooth, well-structured, and clearly tailored to our specific needs.

A special shout-out to Saadiqah Gamieldien, our Customer Implementation Manager, who ensured everything ran seamlessly. Her professionalism, responsiveness, and knowledge of the platform made the entire onboarding experience not only stress-free but genuinely enjoyable.

Every step was clearly communicated, timelines were met without a hitch, and any questions or concerns were addressed promptly with care and clarity. It’s rare to come across such dedicated support.

Highly recommend Voyc for both their impressive technology and top-tier customer support!

The onboarding process has been seamless from start to finish. The team @ Voyc have provided clear guidance and support and the platform itself makes it incredibly easy to access the data and information that we need. It's intuitive and the transcriptions and AI-generated summaries are impressively accurate and time-saving.
We have been able to request custom reports and provide feedback which has been welcomed, received and actioned.
Their proactive communication and responsiveness during the onboarding process has again shown how much they prioritize customer success!

Thank you for a great onboarding experience. Thank you Saadiqah and Thato for holding our hand through this process. The computer-based training and mentorship through this process made it easy for OliphantUSA to build the compliance system and score card. Our compliance scores have seen a dramatic increase as well as being able to identify dead air and nearly eliminate it. Good product and good support system. I am eager to continue my voyage with Voyc and highly recommend this product.

The reality of frontline operations is that mistakes happen. Voyc’s ability to review every call using an
automated scorecard allows us to provide timely and effective feedback, helping our teams learn and correct mistakes faster. This has already improved
both compliance and service quality across customers, dealers, and partners. The depth of insight Voyc provides—reviewing every call for compliance,
Vulnerabilities, dissatisfaction, and compliments—is invaluable. Given the complexity of Motor Finance in 2025 and the increasing consumer duty
requirements, having the confidence that we are delivering the right customer outcomes is essential.