VOXI Mobile Reviews 

Not had any problems with the service since signing up. If I do had difficulty in the future that will be the time I see how good the company is.

Worst customer service ever.
I went on holiday for 2 weeks and had to cancel my card due to it being stolen, when I returned i found out the completely deleted my plan so I arrived back in UK with no data.

It is impossible to call them so you have to sit on live chat and go around in circles for hours with incompetent staff on live chat.

Their website does not work, it wouldn't let me log in. Their form they sent me to update my plan also did not work it was full of bugs. I am not an illiterate tech person, my job is senior software engineer.

After going around in circles, I asked the agent to transfer me to a manager where he said he has a bright idea.... the bright idea is to move me from a monthly rolling contract to a 12 month contract which costs an extra £4 a month.

I am so bored of being on live chat all day so i just say whatever lets do it.... but then it gets worse.... I get given a "temporary" number so my old number doesnt even work and now I need to go on live chat again to fix it?

Absolute joke of a company, no phone number to call, website is broken, customer staff so unhelpful

Great company, great value.

Network is good, but signed up for refer a friend, both I and my family member paid the bills and they didn’t honor the referral, saying a bil hadn’t been paid.

Very good help with a patient human being, Urmi.

Unlimited music and video data for selected apps is great. Unable to reach customer service when needed.

My experience with VOXI/Vodafone has been extremely disappointing, and after the way I have been treated, I will not be returning as a customer.

For months, I was pushed around in circles and repeatedly told there was “nothing wrong,” only to eventually discover there actually was a network issue affecting my area — exactly what I had been reporting from the beginning.

During this process, I experienced:

* stress,
* anxiety,
* disruption to my business,
* disruption to important care responsibilities,
* and countless wasted hours trying to prove there was a fault.

Rather than properly investigating the issue, customer service repeatedly dismissed my concerns, blamed my phone despite Apple confirming multiple times that it was working correctly, and continually sent me back and forth between Apple and Vodafone stores.

One manager in particular, Zane, came across as rude and dismissive. After everything I had already gone through, I was essentially told to “keep turning the phone off and on again.” It is not normal for a phone to repeatedly show that the network is unavailable, and after months of being sent around in circles, Vodafone eventually confirmed the fault was on their side. That is not an acceptable response for a paying customer dealing with a months-long unresolved network fault.

I pay for a mobile service that should work reliably. Paying £12 per month only to constantly restart my phone and troubleshoot a problem ultimately confirmed to be caused by the network itself is unacceptable.

What disappointed me most was the complete lack of accountability, poor communication throughout the process, and no meaningful attempt to acknowledge the inconvenience and distress caused.

Overall, this was a frustrating and exhausting experience, and I cannot recommend VOXI/Vodafone based on the level of customer service and support I received.

I’ve had a great experience with VOXI so far. The plans are affordable, flexible, and perfect for heavy social media and streaming use. The network coverage has been reliable, speeds are fast, and setting everything up was really simple. I also like that there are no long contracts, so it feels much more customer-friendly than other providers. Customer support has been helpful whenever I needed assistance. Overall, excellent value for money and I’d definitely recommend VOXI to anyone looking for a hassle-free mobile network.

The CS is very nice and efficient. I could experience good service and assistance.

After my daughter had a mishap with her phone, I factory wiped mine and gave it to her as a temp measure to get her social life back on track... Completely forgetting I was on an esim so couldn't just pop it into a different phone. Expecting the worst I contacted voxi and within minutes a new physical sim was ordered, it arrived a few days later and was quickly activated without any fuss. The advisor was polite, helpful and I couldn't fault the experience at all.

I was assisted by advisor Gautam, and he is a credit to the voxi team. Thank you sir.

Fantastic support from Rahul!
I had a great experience with VOXI support. Rahul was the person who helped me, and I really appreciate his time and effort. He was incredibly helpful, patient, and resolved everything smoothly. He is absolutely great at what he does. Thank you so much, Rahul!

Signed up under double rewards offer. Did not receive double rewards. Took over 30 minutes to close my account (I don't deal with business that don't keep their promises) and I had to make my request again and again and again. There's only so many times you can type "Please close my account" before the novelty wears off. Of particular amusement was the agent request that I had to send some text to them every 2 minutes to keep the chat alive. Decent plans but failed promises and abysmal customer service.

Deals are great, only thing that letting this network is the service in certain areas specially my area and my house. I lose service everyday either with data or normal service dont get calls or if I do people cant hear me or I cant hear them

Thanks Neha! You helped me out a lot, I was abroad and she managed to help me with my subscriptions. Thanks.

Voxi sent out a prepaid sim card that, when it arrived, had no data loaded.
Fairly easy to resolve using online Agents.
However, some confusion over being told to "visit a Vodafone store for assistance" and the Vodafone staff unable to help AND confirming "This happens all the time "

I had to pay another £15 to put credit on the sim card and was assured a refund would be issued back to my PayPal account .

This is where the "Service" is abysmal...

NO REFUND ISSUED .

No online Agent could find my account or help me in anyway with the matter.

Had to use PayPal to resolve the refund issue.

Sim card does work exactly like a Vodafone sim and much cheaper .

But like many of these online deals when things go wrong it is almost always impossible to resolve easily .

Surbhi (the person assisting me) helped lots and went above and beyond to ensure my satisfaction, thank you very much

Finally managed to get through to an agent and they were really helpful and sorted my query out promptly.

Joined VOXI and paid £10.00 for an eSIM service. I arranged a PAC transfer with an agreed port date of 18/05/26.

On 18/05/26 my previous provider correctly ceased service, however VOXI failed to transfer my number. My long-established mobile number effectively disappeared whilst only the temporary VOXI number remained active.

I contacted support multiple times and was eventually told the port had failed and I would need to wait a further 48–72 hours.

I also requested a refund due to the failed service and loss of continuity, however this was refused. I was later offered only a partial refund of £8.67.

Very disappointing experience and extremely stressful when your main number is affected.

In Uk great value but currently abroad and unable to access roaming data despite now 4 pending payments after adding the roaming data. It says it’s added then it disappears off the account when you refresh.
Tried chat, calling, contacting on x and instagram but cannot get this issue resolved. Voxi have made no contact when the chat failed and a human was supposed to to get in touch. Currently abroad unable to access data or phone calls or messages. No contact on social platforms either. Luckily I can use my partner’s phone atm. This problem arises every time we travel abroad but only on my phone. It’s usually sorted via the chat and a link being sent but no contact has been made by voxi as already stated