Banner for Vonder

Vonder Reviews 638

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, highlighting their promptness in resolving issues and making interactions smooth. Many people also appreciate the convenient locations of the properties. However, some people were dissatisfied with the service and facilities, mentioning issues like unaddressed maintenance requests, lack of hot water, and poorly maintained common areas. A few other people also felt that response times to emails were slow or non-existent once contracts were signed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent service, highlighting... See more

Facilities

Customers had ambiguous experiences with facilities. While some reviewers praised the modern design, good... See more

Location

Consumers generally express satisfaction with the location of their residences. Many reviewers highlight the... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the quick and efficient responses... See more

Based on these reviews

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 5 out of 5 stars

A really pleasant place to live, it has a nice, calm atmosphere, I've met a marketing manager the other day and even though I've heard weird stuff about Coombe buildig I am quite satisfied, she explai... See more

Company replied

Rated 5 out of 5 stars

I had the most incredible stay at Vonder, everything from the stunning apartments to the unbeatable location made my days so much easier and more enjoyable. What truly made the experience stand out, t... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.2

Great

TrustScore 4 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experience with Vonder…

Terrible experience with Vonder Brentford management. No one responds to emails, which is extremely frustrating.

The parking permit was included in the rent, and now they’re trying to charge extra — very misleading. On top of that, the electricity bill is incorrect, with wrong readings and clear overcharging.

Poor management, no transparency, and zero accountability. Avoi

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I once had a random question about my…

I once had a random question about my flat and didn’t really know who to ask, and staff member Agi happened to be around in the building at the time. she did everything to help, going out of her way to find the answers. It’s something I still remember, because it genuinely made my experience in the building so much better.

20 March 2026
Vonder logo

Reply from Vonder

Hello Jacob,
Thank you so so much for your positive review and we are happy that she could make your experience better!

Rated 5 out of 5 stars

A really pleasant place to live

A really pleasant place to live, it has a nice, calm atmosphere, I've met a marketing manager the other day and even though I've heard weird stuff about Coombe buildig I am quite satisfied, she explained everything ell yesterday andd i can't wait t have an app. Special shoutout to Aggie who is absolutely amazing, kind and super supportive! Highly recommend 😊

19 March 2026
Vonder logo

Reply from Vonder

Hello!
Thank you so much for your positive review, we really appreciate it!

Rated 5 out of 5 stars

Aggie was great at her job

Aggie was great at her job. She was very responsive and great at communication. It was a pleasure working with her and I hope to work with her again very soon.

11 February 2026
Unprompted review
Vonder logo

Reply from Vonder

Hey Sheri!

Thank you for your review!

Rated 5 out of 5 stars

Tida Jabi

I’m very grateful to Tida Jabi. She has supported me at every stage—from the moment I moved into the property to helping me maintain it.

17 March 2026
Vonder logo

Reply from Vonder

Hello Parth!

Tida will be happy to hear it, we appreciate your review.

Rated 4 out of 5 stars

The community events

The community events made a real community and made my stay very enjoyable.

13 March 2026
Vonder logo

Reply from Vonder

Hello Keith!
Thank you for your review!

Rated 1 out of 5 stars

We cannot take rubbish out

We cannot take rubbish out

The lift that takes us to the bin area just stopped working and we don't know any other way to the bin room.

On this note, the other lift on the complex also has not worked since December - despite our complaints and attempts to get Vonder to sort it.

Let's see how much trash we all have to accumulate before they fix this one.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I've really enjoyed working with Vonder!

I've really enjoyed working with Vonder, it's been a smooth and positive experience overall. A big part of that is down to Aggie, who has been absolutely amazing throughout. She's always on hand, nothing is ever too much trouble, and she genuinely makes you feel looked after. The kind of person who just makes everything easier. Would definitely recommend!

24 February 2026
Vonder logo

Reply from Vonder

Hello Triss,
We appreciate your positive review, thanks for that. We will make sure to pass it to her!

Rated 5 out of 5 stars

Great stay at Vonder Upriver

I was staying at Vonder Upriver. The flat was very nice and clean. The check in process was smooth. Even though I arrived hours before the check in time I was able to wait in the coworking area until the flat was ready. There was tea and coffee and other refreshments. All staff was absolutely lovely but shout out to Aggie who helped me arrange the stay and made the atmosphere feel like home.

18 July 2025
Vonder logo

Reply from Vonder

Hello Klara!
Thank you so much for this feedback! We really appreciate it!

Rated 4 out of 5 stars

Broken Blinds

I had a great experience with manager Abdullah, i was facing issues with the broken blinds for a while and he got them fixed in no time! Very professional, quick and efficient

10 February 2026
Unprompted review
Vonder logo

Reply from Vonder

Hi Maninder,
thank you for sharing your experience! Glad Abdullah could help and get everything sorted quickly.

Rated 5 out of 5 stars

Best service

Comfy stay, great host

15 December 2025
Unprompted review
Vonder logo

Reply from Vonder

Hi Salman, really appreciate your kind words! Happy to hear you enjoyed your stay and the service.

Rated 5 out of 5 stars

Best apartment setup I’ve had in Germany

Getting an apartment with Vonder was such a smooth experience, which is so rare to find in Berlin. The contract was reasonable, the stay-in period is flexible, and check in was easy. Even without viewing physically (we were based in another city prior to living here), the apartment was exactly like it was in the photos. It’s in a new building, in a good and safe location.
Everything about living here is convenient: the doors are operated by an app, there is a laundry room that’s free to use in the basement, the furniture and amenities were complete as soon as we moved in, communication with the Vonder team is clear, quick, and pleasant. The room size and layout works perfectly for my boyfriend and me. During the winter, even when the heater isn’t on too strong, our room is comfy and warm inside. We have monthly gatherings with other residents, which I really appreciate.
This is the best apartment setup I’ve had in Germany since I moved here. I highly recommend Vonder!

18 February 2026
Vonder logo

Reply from Vonder

Hi Francesca, thanks for the detailed feedback! It’s great to hear everything went smoothly and you felt comfortable during your stay.

Rated 3 out of 5 stars

The janitor is quite rude to guests.

I have contacted the janitor on several occasions regarding some concerns in my room. Ever since then, whenever he sees me, he makes peculiar comments inquiring if everything in my room is satisfactory, implying that there is always an issue.
He can also be quite rude at times.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

This is truly the best experience I've…

This is truly the best experience I've had living at any location thanks to Tida Jabi. It's secure and you are heard and promptly resolve any issues or requests you have and it's done with a smile. Can't recommend this place enough :)

Thank you Tida and Vonder for everything!

16 February 2026
Vonder logo

Reply from Vonder

Thank you so much for your kind words!
We’re truly happy to hear that this has been your best living experience and that you feel secure, heard, and well taken care of.

Rated 5 out of 5 stars

Great building management

The building management wasn’t really great at the beginning when we moved. Been a couple of months I see the imporvement, with the maintenance service.
Special thank you to Abdullah Leghari, who proactively resolved our reported issue.

10 February 2026
Unprompted review
Vonder logo

Reply from Vonder

Hi Zari, thank you for your review! Happy to hear the maintenance improvements have made a difference and that Abdullah could assist you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look