Volet.com: Digital wallet and more Reviews 873

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

This is a First Class platform. I did not know it existed until Payeer vanished - Poor me!! Every function that I need as a Webmaster is available and there are no OTT Fees. I wish that I had found... See more

Rated 3 out of 5 stars

So far I have received my money but it causes difficulties to transfer to Visa/Master cards especially in USD. Always not working making me to exchange usd to eur and then can receive. Volet makes me... See more

Company replied

Rated 4 out of 5 stars

I give 4/5-stars. All others including customer services are great. However, I believe the fees are extremely high, thats my only setback thus, a reduction by 1-star. There are fees for all internal c... See more

Company replied

Rated 5 out of 5 stars

I have been with violet.com for many years now,they are one of the best digital wallet,they are very consistent of what they do.When ever your money are in there position no worries,there security is... See more

Company details

  1. Payment Service

Written by the company

Payment platform loaded with features. Send, receive, exchange, spend, manage your digital money effortlessly.


Contact info

You should know

4.4

Excellent

TrustScore 4.5 out of 5

873 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

I think THIS IS FRAUD

I think, this is fraud. First of all, they asked photo of my ID from both sides. After, they asked: 1) photos showing both sides of the payment card (I was allowed only to hide card numbers in the middle, but had to show the first six and the last four numbers. On the back, I was allowed to conceal the three-digit security code (CVC/CVV); 2) A selfie with me holding the card; 3)
An official bank statement for the card, if there was not my name on it. After providing this info, they disappeared and did not provide any answers. While when asking for this data they worked very fast. SO, THESE AR SCAMMERS WHO COLLECT PERSONAL INFO.

29 October 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We are sorry if your experience has not been to your satisfaction so far, and hopefully we can fix that.

Our platform has been in operation since 2014 and we processed many millions in all kinds of payments since. The KYC check we run on some credit card payments is a security measure to prevent fraud that unfortunately happens in the crypto space. Hundreds of such payments are verified and processed every day without any issues.

We also take data security extremely seriously; there have been no user privacy issues or complaints for all the years of our operation whatsoever.

Normally you do not need to get any answers or do anything at all as your verification is approved and the payment is completed automatically.

Please respond to our request for details, and our operators will be happy to check that happened and finalize the process for you ASAP.

Thanks!

Rated 5 out of 5 stars

The support staff at Volet

The support staff at Volet, are prompt, courteous and knowledgeable.

They are clear and concise in providing effective solutions to issues or problems that arise.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

No sanctions for Russian Users!

Unlike many services that block or sanction users from Russia, Volet doesn’t discriminate, which is a huge plus. In today’s world, it's refreshing to see a company that values all of its customers, no matter where they’re from.

28 October 2025
Rated 1 out of 5 stars

one of the worst services there is

one of the worst services there is

17 October 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We are sorry you have not been satisfied with the services provided and appreciate sharing your feedback.

Please kindly respond to our request for details, we will check your case ASAP and see what can be done.

Thanks!

Rated 5 out of 5 stars

The best digital wallet

I have been with violet.com for many years now,they are one of the best digital wallet,they are very consistent of what they do.When ever your money are in there position no worries,there security is top notch,give them a try you won't regret..

8 October 2025
Unprompted review
Rated 1 out of 5 stars

My account was closed and I want too…

My account was closed and I want too reactivate it but it’s taking too long I’m just here hanging with no replies please I need to fix this issue my funds is hanging there

4 October 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We are sorry if you came into any issues.

Our customer support desk is open 24/7 with average first response time to new tickets being just a few minutes. Our operators are very easy to reach from the Help area in the account, from the public website or via the support@ email.

Please respond to our request for details, and we will be happy to check your case ASAP.

Thanks!

Rated 1 out of 5 stars

worse service ever

worst service ever, very slow processing; I added fund to my account twince, i was charged but i am still waiting the whole day for approval, in order to receive the fund in my Volet account. all this is about just 12 Eur !!!
the customer support is even worse, they don't reply, and if they reply they can do nothing

5 October 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We are sorry if you came into any trouble.

Please respond to our request for details, and we will investigate your case and see what can be done ASAP.

Thanks!

Rated 5 out of 5 stars

Just great

Great service, does the job and does it well. Customer support also pretty quick.

22 September 2025
Unprompted review
Rated 2 out of 5 stars

My review

The bank that won't let you withdraw your money. 1 USD if no activity for more than 6 months.

It took me years to make €2 with europeup file hosting and another 6 months to get paid on Volet, a service that i never used before. Volet doesn't let me withdraw the funds because its a low amount and keeping the funds has a €1 every 6 months. Similar service doesn't have fees to keep the funds.

3 October 2025
Unprompted review
Volet.com: Digital wallet and more logo

Reply from Volet.com: Digital wallet and more

We are sorry if you came across into any issues.

We do let everyone withdraw money, our business model requires that users make as many transactions as possible. Therefore, it makes no sense for us to prevent them from doing that.

The fact that the amount is too low for external channels like withdrawals to Visa/MC cards does not mean we 'keep' the money. This is the way these external payment channels work, facilitated by our providers, we are unable to adjust minimum amounts for outside services.

You can always send any amount to other users or to e-currency exchange.

We are sorry you came across these difficulties, but we absolutely deny the allegations that we intentionally prevent you from moving any funds.

Our account inactivity fee is very low, similar platforms may charge $5 a month instead of just $1. If you are not using the account, you can close it and the inactivity fee will not be charged. We also warn users about upcoming fees ahead of time so that they can take action and avoid it.

The inactivity fee is not to 'keep the funds', it's to maintain inactive accounts, which incurs costs.

Please respond to our request for details, and we will investigate your case ASAP to see what can be done.

Thanks!

Rated 3 out of 5 stars

should be cheaper..

Outstanding support service just as everybody says. For the facility that I use personally, depositing money and sending it to relatives where it would be otherwise impossible to do (like Russia), this service is very useful, but I keep back one star for the high costs of deposit which seem rather unfair, considering that Volet.com apply different rates in different countries... in other places they apply 2.5% for deposit/withdrawal and here 3.5%, as if richer countries can pay more.... I keep back another star for SEPA for deposits, where money lands in the Volet account in dollars regardless of the original currency and that means suffering an exchange fee for no reason at all....twice if I wish to have the original currency. That, frankly, seams just an escamotage to hit for money,

24 September 2025
Unprompted review
Rated 5 out of 5 stars

The best after-sales service

I had technical questions but also some requests about the product development. The responses were very quick and quality: the customer service is really on top, both competent, responsive, attentive with an unfailing friendliness, in short the best after-sales service!

25 September 2025
Unprompted review

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