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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive guidance throughout the entire process. Many found the user experience to be straightforward, easy, and intuitive, making the creation and publishing of their projects a pleasant and efficient endeavor. The service provided is frequently described as excellent, with consumers highlighting the quick response times and the seamless support system. Reviewers particularly appreciate the personalized assistance and the valuable advice offered by the team, which helped them achieve high-quality results.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

User experience

Consumers find the user experience to be largely positive. Many describe the app as friendly, easy to work... See more

Service

Clients share positive opinions on service, often expressing excitement and satisfaction with their tours.... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is a... See more

Rated 5 out of 5 stars

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informativ... See more

Rated 5 out of 5 stars

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation! The da... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent organisation

Excellent organisation - hand holding and quick and friendly comms. My editor Stephan and the sound person Olivia were really responsive and if you think you just sign up and help yourself you could not be more wrong - it is a collaboration and they deserve to flourish - as a charity organisation we just want to maintain our reputation and we feel it is safe with VoiceMap.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly App

This app is very friendly and easy to work with. The VoiceMap editors are incredibly helpful at every turn. I’m particularly grateful for the help from Stephan my Tour Editor and Chad my Audio Editor. They were extremely understanding and patiently answered my every question. Thanks a lot! I've made my first tour with their help and I hope it's not the last one.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

App is either jumping with static on screen or closing itself down over and over

I signed up for a tour that I was going to take tomorrow. I installed the app on my phone. I tried at least 8 times to get it to work. All it did was bounce up and down with static on the screen or shut itself down. Per AI, this is due to:

"Because the "static jumping" happens immediately upon opening, this is a launch-level graphics conflict. Since you're on a cutting-edge Samsung 'X' with Android OS 'X', the app's initial "drawing" instructions are likely crashing against the new OS's display protocols."

Also the transaction is foreign, so due to potential fraud, I closed my credit card. I also emailed them for an immediate credit.

Too bad, I was interested in trying an app that is voice guided rather than where you have to constantly turn your phone on and look at your screen to follow the tour.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I have talking about doing something…

I have talking about doing something like for years. Whilst I am not the most tech savy person I have found the process relatively straight forward with the guidance of primarily Stephan and Chad for Audio. I am now really excited to see what happens with my tour and now that I have started I look forward to working with these guys again with future tours.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Just want to say great experience…

Just want to say great experience working with both Stephen my Tour Editor and Olivia the Audio Editor both were fantastic and extremely helpful and patient waiting for me to get things done so that the tour can go live. Thank you both so much it is appreciated.

Now ready to get tour No4 finished and published and if I am working with these two again I know that I will be in safe hands.

Thanks

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience working with the VoiceMap team

Just finished my Barcelona Audiotour and honestly, the support from VoiceMap was next level. Stephan was a massive help as my Tour Editor. He really helped me sharpen the storytelling and made sure the flow was spot on. And a huge thanks to Chad for the audio editing; he made the whole thing sound so professional and polished. It’s one thing to have an idea for a tour, but these guys actually help you make it great. Really happy with the result!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Working with VM is simple, easy and intuitive.

Working with VM is simple, easy and intuitive, but working with the VM team is really what makes it special! A whole team of folks are working hard behind-the-scenes to give it the quality and production value that tour-goers appreciate and love! As a tour operator, I know how hard it is to produce these, but with a team of folks working with you - it's effortless!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great process - Stephan was excellent!

Stephan was excellent. Helped to guide me through the process every step of the way with quick, helpful feedback. The audio editor, Olivia, did a fantastic job too. Turned the project around really quickly. Thanks!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

VoiceMap made the experience of…

VoiceMap made the experience of creating a tour easy.

At every part of the process their team were there to guide me through, making sure that I was making the right decisions and responded in a supportive and timely manner. At times writing a two-hour tour of a city centre can seem gruelling, but once the actual text was written, my assigned VoiceMap editor helped make it work as a tour, suggesting tighter word counts, stop commands when needed, and backdoor tricks like layering destinations so that future stops won't trigger prematurely when backing out of a dead end.

Once I got to the voiceover stage, things were similarly frictionless. Supposedly being an audio editor myself I had already stitched together my various takes to form the base track, their audio editor finished the recording with tasteful and appropriate background tracks. Listening back something had gone wrong with one of the tracks, some audio having been cut prematurely, but upon emailing this was fixed within the hour.

Overall I would highly recommend creating your audio walking tours with VoiceMap.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Voicemap editing and audio team

Fantastic experience working on my latest Voicemap audio tour. Stephan Delport is a brilliant editor who takes enormous care to get the timing and text absolutely right. And Olivia Smith added the creative audio touches to turn a basic tour into a rich listening experience. Honestly, without them, I would be lost.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

A friend recommended this service to me…

A friend recommended this service to me and it was exactly what I needed for a project I was working on in my home town. It was a lifesaver and made everything look very professional and advanced. You can record a voice tour and upload it online so everyone can access it through any mobile phone

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Publishing Experience

When deciding where to publish my first tour, it was suggested I work with VoiceMap for two reasons: great support and a solid easy to use platform. I couldn't agree more but will add a few more reasons: dedication to quality, patience working with me, and friendliness - which made the entire process fun and exciting. You exceeded my high expectations!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with VoiceMap was a great…

Working with VoiceMap was a great experience. Stephan guided the process with clarity and kindness, always providing helpful feedback that made the tour stronger. Chad handled the audio editing beautifully, and the final result exceeded expectations. The whole collaboration felt professional, efficient, and genuinely enjoyable. I’m looking forward to creating the next tour together.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Love working with VoiceMap

Love working with VoiceMap, they are the perfect partner to handle all the things I don’t want to- the editing, which is always done nicely, the marketing, the distribution… Everyone I’ve worked with has been helpful and enthusiastic.

2 October 2025
Unprompted review
Rated 4 out of 5 stars

These are a great idea!

These are a great idea!

It's almost like walking around, at your own pace, with your own 1:1 guide. You can stop, pause, rewind, fwd as you desire. The app uses your smart phone's GPS and magically guides you with a variety of turn left, turn right here instructions. Lots of info, photos and a route map.

We've done the Cadiz and Jerez tours. Looking forward to Bruges in November.

Well worth the money!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Using already for a year or two when traveling. Took about 10 tours across Europe. Great experience, great föexibility, great quality! A special shoutout to tours in Sweden made by Ausra.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The team really helped me out building…

The team really helped me out building the tour and provided usefull guidance and feedback. Stephan did a great job helping me complete the tour and Olivia made the raw sound samples sound really professional. Overall great experience!

16 September 2025
Unprompted review

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