Defective Frames and No Customer Support
Our customer purchased Hugo Boss 1079/003 glasses from VOGUESPEX SRL. The frames were brought to our optical store for lens fitting, and during this process, a paint defect became apparent. The paint rubbed off easily, and the frames were clearly defective. Photos of the defect are available and can be provided upon request.
We sent 4–5 emails to VOGUESPEX requesting a replacement or alternative solution, but the seller has not responded.
According to European consumer protection regulations, eyewear products are covered by a two-year statutory warranty, under which defects not caused by improper use should be remedied through repair, replacement, or another appropriate solution.
The frames are of poor quality, and the seller refuses to take responsibility. We strongly advise potential buyers to exercise caution when ordering from VOGUESPEX SRL.








