vograce Reviews 

1,042
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful staff and friendly customer service, mentioning that representatives are always responsive, kind, and ready to assist throughout the entire ordering process. People truly love the top-notch quality of the products, mentioning that items consistently arrive in perfect condition and completely meet their creative expectations. Some reviewers were not happy with delayed shipping times, long processing periods, and occasional delivery issues that caused significant waiting. A few consumers also noted missing items in their packages, along with frustrating problems regarding print files and poor communication during production.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the exceptional helpfulness and... See more

Product

Reviewers highlight positive aspects of product quality and wide variety, expressing immense satisfaction... See more

Order

Reviewers express immense satisfaction with their order experiences, frequently highlighting the swift... See more

Customer service

Consumers find customer service to be positive, frequently highlighting representatives who are kind,... See more

Quality

People report positive experiences with quality, highlighting that items such as keychains, stickers, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I worked with Vograce for a few years now and i am allways very happy with how the items arrive and look. I happen to have an amazing customer support experience with Jolie for the last weeks. She res... See more

Rated 5 out of 5 stars

Vograce has always delivered their products on time and the quality is always on point. I had a tighter deadline and Selena was able to find a solution to ship it quickly. Really appreciate their cust... See more

Rated 5 out of 5 stars

I’ve purchased at vograce multiple times and the quality is great. I do find that you have to be careful with triple checking your proofs because that’s where I’ve had the most issues but Frank has be... See more

Rated 5 out of 5 stars

I needed an urgent order and Mona was so kind and helpful and worked so hard. I received my order in perfect condition and excellent quality and my keychain designs came out exactly like I’d imagined... See more


Company details

Written by the company

Vograce is a professional Animation peripheral product manufacturer and supplier for custom keychains, acrylic keychains, acrylic charms, enamel pins, stickers, washi tape, badges, standees, throw pillows, tote bags, body pillows and promotional merchandise. Fast and trusted wholesale and retail services provided.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,042)

554 reviews in the last 12 months

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Rated 5 out of 5 stars

Best customer service

I had a fast turnaround order that I ended up accidentally ordering too much of (my own fault!). So I reached out to customer service and Winnie helped me out so much! She kept me updated and helped me switch shipping. It was probably one of the best customer service experiences I’ve had and Winnie really helped me feel informed and less stressed. My order could have ended up going very wrong, but thanks to Winnie and the Vograce team everything worked out and I will 100% be ordering from here again.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely personable staff

Such personable staff! They were so patient with my many questions. It feels family run and not like a large buisness, they really communicate closely.
Beautiful, flawless products! I ordered some custom foil TCG cards. Thank you to Gia and also Eva!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

ROCKSTAR customer service has made me a lifelong customer!

Gia in customer service made me give this company a 5 star review. They were professional, timely, and she truly cared about helping get my order right. She went above and beyond in helping me out and is a complete ROCKSTAR!

Gia has ensured that the company I work for will be using Vograce for future merchandising, singlehandedly.

It is really great to see a company with good old fashioned STELLAR customer service (instead of using AI chatbots!!) and I hope they give their customer service team a raise because this kind of amazing support is what will keep lifelong customers.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Really recommend Una!

I’m ordering goods from Vograce for 2 years regularly 💚
Una is always handling my requests with amazing care! I’ve never been disappointed with the quality, and she always make sure to keep the deadlines (even when it’s really tight on time).
Very much recommend Vograce and Una! Keep the good work ☺️

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Vograce for a while…

I've been using Vograce for a while now, and I keep coming back.

The products are excellent, the results are fantastic and the presentation has elevated my designs to a highly professional level.

Frank helped me out with my current order, he was receptive and helpful. Everyone who works at Vograce provides excellent service, Frank was a great example of pride in work and excellent service.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and helpful

I have ordered at vorgrace before and I’ve always been very pleased with the products and the amazing customer service! The shipping has been super fast too lately?! Amazing!
This time I was a little complicated because i had to do sooo many revisions and corrections (I was sick and ordered something new and made some mistakes with the designs) But Eva was so sweet and patient with me! Thank you for your kindness and time 💖 you really helped me so much! I‘m super excited to see how the products turn out!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I must say that Stella is the best of…

I must say that Stella is the best of the best! They pay close attention to details, willing to help me adjust files, and is always super quick to get things done for me as fast as possible!

I've began to use Vograce more and more because of how amazing the service is! Not only that but the quality of the product is out of this world! The color matching is super accurate and the products are always super sturdy and packaged with care!

I 1000% recommend people to use this company, and I am always so grateful for Stella and all the help they provide to me!!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

LOVE VOGRACE

Incredibly attentive, responsive, great quality and will do anything to make sure your experience is top notch and receive exactly what you need and when! Couldn't recommend them enough!

I usually work with Savi and they've been able to make choosing Vograce a no-brainer~

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Love Vograce, Nice support for client

Winnie was really helpfull and kind to me. She answers all my question on my order and was fast.
Really happy to order everytime from Vograce
The products are great and the shopping is fast.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Their service is the best I have ever…

Savi provides some of the best service I have ever experienced. I have placed orders for thousands of keychains and stickers, and Savi has always been professional, responsive, and incredibly helpful throughout the process. The quality is consistently excellent, attention to detail is outstanding, and every order has exceeded my expectations. I highly recommend working with Savi for anyone looking for custom keychains and stickers.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and professional

Ella has my honest gratitude for her commitment during my last order. She was always very kind and trustworthy. Whenever I reached out for her or if I had any questions she responded within a few hours or sooner.
The products are all neat and without any mistakes. The package was nice and safely wraped and so were the items as well. I ordered a lot of key charms, standees, sticker and more.
I'm very thankful that my order was here to the due date and just in time for my last fair! 🩷

Greetings & Best Wishes

22 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my second time ordering here…

This is my second time ordering here and every time the agents are so attentive and thoughtful! Their designers are top notch for sure, and their printing technique superb also. This time I ordered a bunch of different designs which are a bit complicated, and Merida was so good and helpful! I feel really lucky to have her as my agent this time💛

3 April 2026
Unprompted review

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