If I could give this company zero stars I would, my wife bought a pair of shoes from them which were unsuitable, she returned them via a barcode or qr code on the packing, this apparently is incorrec... See more
Company replied
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Why is this apparently reputable company so bad at customer service on returns ? I returned my shoes at high cost to France, where they were delivered on October 6th (My order :#VOGANYW1161212) I sti... See more
Company replied
Oh my god, i ordered shoes since November and until now I didn't receive it, i paid the full amount to buy them and as they say on their website it will be delivered within 5 to 7 days, it has been... See more
Company replied
Company details
Written by the company
At Vogany, your satisfaction isn't just a goal—it's the cornerstone of everything we do. Our dedication is to ensure your shopping journey is as seamless and enjoyable as possible, from the moment you land on our website to the instant you receive your order. We understand the value of trust in online shopping, and we're committed to upholding the highest standards of quality and service to earn and keep that trust. Should you encounter any issues or have any concerns, our responsive and friendly customer service team is on standby, eager to offer you quick, efficient solutions, and personalized assistance. We believe in open communication and are always ready to listen to your feedback, which we view as golden opportunities to improve and evolve. Beyond solving problems, we're passionate about understanding your needs and preferences to enhance your shopping experience continually. Whether it's expanding our product range or optimizing our website for ease of use, your insights guide us in making Vogany a place you love to return to. Thank you for choosing Vogany. Your trust and satisfaction are what motivate us every day to do better. We look forward to serving you again soon and promise to continue working hard to exceed your expectations. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer service team. We're here for you, always.
Contact info
2.7
Poor
474 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Ordered the serenity sneaker ultra…
Ordered the serenity sneaker ultra comfortable the size was small and the materials cheap. I immediately tried to request a return label it’s 5 days on and inspite of numerous attempts via e mail and customer service my request has been ignored . I consider this company to be a cheap scam.
2 December 2024
Unprompted review
Reply from Vogany
I am truly sorry to hear about your experience, and I understand your frustration. It is never our intention to disappoint our customers, and I sincerely apologize for the inconvenience you've faced in trying to resolve the issue with your order.
Your concerns are important to us, and I would like to personally assist in ensuring that your return request is processed promptly. Please provide me with your order details, and I will ensure that a return label is sent to you immediately.
Thank you for bringing this matter to our attention, and I assure you that we are committed to resolving it as quickly as possible.
Further Update 10 Dec 2024 Thanks for the full refund Vogany & Daniel. No need any longer to contemplate Consumer Protection Action.
Further Update: 10 Deb 2024
Hello Vogany & Daniel,
Just want to let you know the full refund you promised has land in our bank account thank you very much. It was greatly appreciated as were you efforts once you had contacted us Daniel.
We’re now waiting to hear from you with a reply paid address to return the shoes.
We can now recommend Vogany to people ….though the advertisement itself is still stating these particular shoes are high quality leather; you have explained this will be rectified and we now trust that it will be done so that no one else (you should do it very soon though) is caught out.
My Regards,
Ross H
Further Update: 5 Dec 2024
Could you please respond to our update below. (3 Dec)?
Thanks & Regards,
Ross H
Update: 3 Dec 2024
ORDER #VOGANYW1120928
Thank you for your response.
Please advise us here - at your earliest - of a reliable alternative email address because for some strange reason our response to you this evening has bounced back on two or three attempts.
We will in the meantime time hold off on contacting Consumer Protection. (Dependent upon a reliable email address being promptly received here)
Regards
Ross & Jo H
I have contacted Vogany twice within the 14 days after delivery to notify them the shoes they have sent are many sizes too small.
We believe the size window must have defaulted as we used the size chart and entered the correct size but on looking back at the invoice received the size was stated as many sizes smaller.
We have heard nothing from Vogany.
The other issue we have is the advert states the shoes are leather. These shoe are not leather they are PU. That's false advertising.
We would like to return the shoes at Vogany's expense. We have a copy of the advert stating the shoes are leather.
Considering the plethora of negative reviews we have found here on trust pilot, if we do not hear from Vogany within 48 hours (they state they are a 7/7 service) we will submit the advert to our Consumer Protection services to take action.
11 November 2024
Unprompted review
Reply from Vogany
Thank you for reaching out, and we truly apologize for the issues you've experienced with your order. We're sorry to hear about the sizing error and the confusion regarding the material of the shoes. Your feedback is very important to us, and we take these concerns seriously.
Regarding the sizing issue, it sounds like there was a technical problem with the size selection. We will investigate this to ensure it doesn't happen again, and we'd be more than happy to arrange for a return and exchange in the correct size, at our expense.
As for the material of the shoes, we sincerely apologize for the miscommunication. If the product was advertised as leather and you received a PU version, that is certainly not the standard we aim to uphold. We will review the listing immediately and ensure it is corrected if necessary.
We understand your frustration and assure you that we are committed to resolving this matter as quickly as possible. Please send us your order number and any additional details, and we will process your return and refund without delay. We are available to assist you 7 days a week, and we will get back to you within 48 hours with a solution.
Please forward your order number and email address.
Thank you again for your patience, and we hope to resolve this to your satisfaction.
Truly the worst company
Truly the worst company I've had to deal with in years. I ordered their 'orthopedic' trainers in a size 39. They were far too small (i would say at least 2 sizes smaller than they said). Customer services said they would send me a pair 2 sizes bigger. They were still tight. By then I just wanted a refund. They told me they'd give me 30% of the cost back without me needing to pay for their return. But I insisted that I was entitled to a full refund for an incredibly faulty item. So I paid a fortune to return them to France (no UK return address apparently) and then they never returned any money at all as they said they hadn't received the order. I find this incredibly hard to believe. Absolutely shocking company. Do not buy from them.
8 July 2024
Unprompted review
Reply from Vogany
Lamentamos mucho los problemas que ha tenido con su pedido y entendemos lo frustrante que debe ser para usted. Por favor, acepte nuestras más sinceras disculpas por las molestias causadas.
Es preocupante saber que ha tenido dificultades para ponerse en contacto con nosotros, y lamentamos profundamente que sus correos electrónicos hayan quedado sin respuesta. Esta no es la experiencia que queremos que tengan nuestros clientes. Nos comprometemos a resolver este problema y nos gustaría ayudarle a conseguir la talla correcta o tramitar una devolución lo antes posible.
¿Podría facilitarnos su número de pedido?
Daremos prioridad a su caso y nos pondremos en contacto con usted lo antes posible. Tenga la seguridad de que no nos tomamos este asunto a la ligera y que estamos aquí para ayudarle.
Una vez más, le pedimos disculpas por cualquier frustración a la que se haya enfrentado, y le agradecemos su paciencia mientras trabajamos para resolver esto con prontitud.
LED Cupboard Hinge Lights
They are a great idea, and they look well made, too, but the batteries were not supplied, a USB charging cable was not supplied, and neither was the adhesive tape. All were promised on the website promo material, and their non-supply is almost equivalent to a False Trade Description. Very disappointed so far ...
20 November 2024
Unprompted review
Reply from Vogany
Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment. We aim to provide accurate product descriptions and to meet our customers’ expectations, so I understand your frustration.
I sincerely apologize for the missing batteries, USB charging cable, and adhesive tape. This is not the experience we want for our customers. I will immediately escalate this issue to our fulfillment team to investigate what went wrong with your order.
Once again, I’m very sorry for this oversight, and we appreciate you bringing it to our attention. Please let me know how you’d like to proceed, and we’ll do everything we can to make it right.
Disappointed
Ordered these ergo comfort foot pads. Slow arrival. Bad quality. Not as shown in description. Can only contact via mail. Wanting to return item and seems I have to pay. Will not use this company again. Don't believe the email return option below. Return cost nearly as much the item . Only a 15% discount was offered. NEVER again.
23 November 2024
Unprompted review
Reply from Vogany
Hi there,
Thank you for sharing your feedback. We're truly sorry to hear that you had a negative experience with both the delivery and quality of the Ergo Comfort Foot Pads. This is not the standard we aim for, and we sincerely apologize for any frustration caused.
We understand how disappointing it is when a product doesn’t meet expectations. Regarding the return process, we'd be happy to assist you further. Please reach out to our customer service team, and we will work to resolve the issue, including discussing the return options with you.
We genuinely value your feedback and hope to improve your experience with us moving forward. Again, we apologize for the inconvenience, and we’re here to help in any way we can.
SCAM SCAM SCAM SCAM
SCAM! Not even similar to advertised! Return policy does not exist. They do respond to emails, but it takes few days.
After numerous emails they offered 15% refund "as a gesture of a good will" or if I wish they can send me an address in France, but I must pay for postage.
AVOID AVOID AVOID!!!!
15 November 2024
Unprompted review
Reply from Vogany
Hi there,
Thank you for sharing your experience, and we’re truly sorry to hear that you’re dissatisfied with both the product and our customer service. We understand your frustration, and we apologize for any confusion or inconvenience caused. Our goal is always to provide our customers with a product that meets their expectations, and it’s clear we fell short in this case.
We take feedback like yours seriously, and we’re committed to improving our service. We apologize if our response times weren’t as fast as you expected, and we’ll certainly work on addressing that.
If you'd like, please reach out again so we can better address your concerns and find a solution that works for you. We do offer returns, and we’re happy to clarify any issues you encountered with the process.
Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this matter.
Cargo trousers is a scam
Vogany "Cargo" trousers.
The product is really crap and a in NO way similar to the product shown in the video-adds.
Instead u receive thin and baggy-fitting crap-trousers that u might as well just throw in the trash!
Why dont they Ask for a fair price and sell the cool looking product in the adds??
Its a scam!!
17 October 2024
Unprompted review
Reply from Vogany
Hi there,
Thank you for sharing your feedback, and we're truly sorry to hear that you're disappointed with your purchase. We understand your frustration, and we want to address your concerns. We strive to provide our customers with high-quality products that match the descriptions and images in our ads. It’s disheartening to hear that your experience didn’t meet those expectations.
We’d love to make this right for you. Could you please reach out to our customer support team and provide your order number?
We can help with a return or exchange if you're not satisfied with the product. Your satisfaction is important to us, and we'd like to ensure you get the right item.
Again, we apologize for any inconvenience, and we appreciate you bringing this to our attention.
Total scam
Total scam! NO CUSTOMER SERVICE, one email after days. I still don't know how to return my shoes and have the rufund; they always repeat the same thing without giving instructions. It is horrible DO NOT BUY from them. I had to write a comment on their pop up advert on Instagram to get a contact. I keep going publishing in public as much as I can untill I get my money back!! From Nov 6th that I placed my order I still don't know what to do!!!!!
20 November 2024
Unprompted review
Reply from Vogany
I sincerely apologize for the experience you’ve had so far, and I understand your frustration. Your feedback is important to us, and I’m truly sorry that we’ve fallen short in providing you with the level of service you expect and deserve.
We take your concerns seriously and are committed to resolving this matter quickly. To ensure we get this right, I will personally assist you with the return process and provide clear instructions on how to proceed with your return and refund.
Our customer service has been resolving your issue after verifying that you sent the item back to the incorrect address.
When I received the shoes they were too…
When I received the shoes they were too small. I have asked to get an address to which I can send them back to replace them, no response so far. Not bad shoes but customer response time is poor and given the cost if you have trouble it might be worth while just cutting your losses. A shame. Could be good.
1 November 2024
Unprompted review
Reply from Vogany
Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay in responding to your request and for any frustration this has caused. We understand how important it is to resolve these issues quickly, especially when it comes to exchanges or returns.
I’d be happy to assist you with returning the shoes for an exchange or refund. Please share your order number, and I will provide you with the return address and instructions right away to make the process as smooth as possible.
We truly value your business, and I’m sorry for the inconvenience you’ve experienced. We’re committed to making this right and appreciate your patience.
I Would have given no stars if it were…
I Would have given no stars if it were possible. These ‘Orthopaedic’ trainers arrived and were shabby, of poor quality , not to size and definitely not orthopaedic. Then ensued several email conversations as I requested my refund as advertised in their advertisement. It is a mis-nomer as they do not offer full refund as advertised. They kept replying to my requests for refund by first of all offering very small amounts if I kept these shabby, badly made shoes. They were no good to me at all being a very small size and apparently made of something like cardboard . After many requests from me, they told me I would have to pay postage to an address in France (?) also adding this would be costly to me. I found out it would cost me over £14 . Eventually after several confusing emails from them, in very bad English, always refusing a refund, I decided I’d had enough and finally cut my losses and accepted 20% refund. Their advertising is a joke and nothing in it is true. I would never buy from them again.
9 September 2024
Unprompted review
Reply from Vogany
I am truly sorry to hear about the disappointing experience you’ve had with your order. This is absolutely not the level of service we strive to provide, and I sincerely apologize for the poor quality of the product and the frustrating back-and-forth you’ve encountered with our customer support team.
Your experience does not reflect the standards we aim for, and I understand your disappointment. Refund and return processes should always be clear and easy to navigate, and it’s clear we missed the mark with you. I deeply regret that we couldn’t meet your expectations in terms of both product quality and service.
I’d like to personally look into this issue and make sure it’s addressed appropriately. If you’re open to it, please share your order details with me, and I’ll escalate this to our team to investigate further and work toward resolving the situation more effectively.
Once again, I apologize for the inconvenience this has caused, and I appreciate you bringing this matter to our attention. Thank you for your patience.
Impossible to contact vogany for an exchange
I ordered a pair of orthopaedic shoes from vogany for my husband who is suffering foot pain as he gets older. He thinks they ll work for him but they are just a little small. I wrote to vogany a few days after they arrived and the emails i write to your contact mail asking for an exchange for my order # Exchange VOGANYW1115431 bounce back everytime. What am i to do with this pair of shoes? It s annoying to have no contact with your team.
18 November 2024
Unprompted review
Reply from Vogany
I'm really sorry to hear about the trouble you're having with both the size of the shoes and reaching our team. I understand how frustrating it must be, especially given the effort to get an exchange for your husband's comfort.
First, thank you for choosing Vogany for your husband’s footwear needs. Regarding the issue with the shoes being a bit small, I’d like to help you get this resolved as quickly as possible. I apologize for the issues you've had with our contact email—it seems like there might be a technical glitch.
To resolve this, I recommend trying our **Customer Support form on the website**, which might be more direct than email, or you can reach out to me directly here with your order details, and I can escalate it on your behalf. We can work to either get the right size for your husband or discuss a return if needed.
Kindly provide another email address, thank you
Again, I’m really sorry for the inconvenience, and I’ll make sure we get this sorted out for you. Thanks for your patience!
BUYER BEWARE
BUYER BEWARE - SCAM/ DECEPTIVE ADVERTISING. These shoes are not as represented on the website nor as seen on Pinterest. The inner lining is so thin that it my as well be non-existent and definitely does not qualify as "Ultra-Comfortable Orthopedic". I ordered my regular size and a 2nd pair 1 size up to give myself options and neither fit, have a comfortable foot bed or any arch support. To compound the matter - the website has an inactive 7/7 Customer Service link and my 6 emails have gone unanswered. The "Contact Us" link does not send a confirmation email for having received your communication. I'm trying to exhaust all efforts to get in touch with the Company but it's proving very difficult.
Platitudes, no action. After posting my reviews VOGANY responded via email promising a refund by customer service representatives who say they must pass my request for a refund on to someone else to process. 15 days since my immediate notification of dissatisfaction and request for refund. I've been scammed - please be warned: DO NOT become a victim of VOGANY.
VOGANY posted a 2nd response very different than what was emailed to me:
Thank you so much for your kind understanding.
I will arrange a full refund to our assigned person, and thank you so much for helping us more to improve our services.
I am also sadden and I would like to apologies on behalf of our supplier.
I will keep you informed once the refund is processed.
Sincerely,
I am very sorry that you experience that.
I will arrange a full refund to our management for you.
and I will not require you to return the item as to show our gratitude and deepest apology for your inconvenience.
Kindly wait while the refund is processed and will keep you informed once completed.
Once again, please accept my apologies.
Sincere regards,
[Business Card of ANN WILSON with a picture of a female, Customer Service Team, No contact information]
This has all the indications of a SCAM website and Company. I fell prey to it. You will waste your money (& time) with VOGANY.
1 November 2024
Reply from Vogany
Dear customer,
Upon checking, our customer service is always responding to you politely and addressing your concern as best as they can.
Your refund is also completed, kindly check to confirm.
Thank you
Please
Pleaee, i already make a review and i received a response. I didnt received nothing, if i did, i would not be here..
Please, put in contact with me with my email to talk about a solution.
12 November 2024
Unprompted review
Reply from Vogany
Thank you for reaching out and sharing your feedback. We apologize for any inconvenience you’ve experienced.
We’d be happy to continue this conversation and work towards a solution. Please expect an email from us shortly at the address you provided, so we can address your concerns directly.
If you have any further questions or details you’d like to share in the meantime, feel free to let us know.
Thank you for your patience, and we look forward to resolving this matter.
Goods delivered are of extremely poor quality. Misrepresented in the advertising.
I ordered a pair of cargo pants ORDER #VOGANYW1119903
What was delivered was nothing like the item advertised. Dreadful quality (or lack of it) and a complete misrepresentation of goods.
In order to return goods you are supposed to email for return instructions - still waiting. I do not see why I should be expected to pay for return shipping when what I ordered was not received.
Following your response I have had a reply from your service department who have still not provided details regarding how to return the goods despite two requests from me.
UPDATE - I eventuallly received a full refund and apology from the manufacturer.
12 November 2024
Unprompted review
Reply from Vogany
I’m really sorry to hear about the poor quality of the goods and that they didn’t match what was advertised. That’s really disappointing, especially when you were expecting something better. It’s important that products live up to their description, and it’s frustrating when they don’t.
I already forwarded this to our customer service, kindly check your email.
Thank you!
Reply from Vogany
That's awesome to hear! It’s always such a relief when customer service is responsive and helpful. Glad you had a positive experience! If you ever need assistance again or have any other questions, don’t hesitate to reach out.
The worst experience imaginable…
I had the worst experience imaginable with their shady business practices. Within minutes of placing my order, I contacted their support to cancel so I could add more items. Despite their "7-day support" claim, no one responded until a full day later, by which time they told me the item was “already shipped” (a claim I never received notification of until much later). They clearly manipulated the situation to prevent me from canceling, and when I finally received the item, the quality was shockingly poor. I initiated a return immediately, but the process has been a nightmare. They dragged me through an exhausting email chain of 25 messages over days, and I suspect they’re stalling so that the return window will close.
To make matters worse, I paid for the return shipping myself and still don’t have any assurance of a refund! So now I’m out not just the money for this shoddy product but also the additional return shipping. This company’s lack of integrity, transparency, and respect for their customers is appalling. Don’t make the same mistake I did—find a reputable company that values your time and money! #ScamAlert #TerribleCustomerService
12 October 2024
Unprompted review
Reply from Vogany
I'm really sorry to hear that you had such a negative experience. That sounds incredibly frustrating, especially when things don’t go as expected.
Upon checking, our management already completed the refund process to your account.
Kindly send your email.
Thank you!
Full refund in the end!
This is my third review - but thought it only fair to update on my previous 1 * reviews.
The communication did improve. I feel that my reviews previously posted did help their focus. However the situation has been fully resolved in my favour.
I have now received into my bank a full refund. They have not asked for the return of the shoes.
Shame it was so stressful - but thank you got there in the end!
6 November 2024
Unprompted review
Reply from Vogany
I’m so glad to hear that everything got resolved and you received your full refund! We always aim to make things right for our customers. If you ever need assistance again in the future, don’t hesitate to reach out. Thank you for your patience throughout the process!
They keep water out
Tested these out during a rainy hike, and my feet stayed dry the whole time. Definitely waterproof, which is a big plus for me.
19 October 2024
Unprompted review
Reply from Vogany
That's awesome to hear! It’s great to know the shoes are doing their job and keeping your feet dry. No one wants to deal with wet feet, especially in rainy conditions! If you have any other feedback or need anything else, feel free to reach out.
Quick to take my money - BUT they don't respond to Email
I confirm that you have emailed me but ONLY after I wrote this review. That said you've now emailed twice - once to confirmed you will accept the refund on the basis that it's been less than 14 days but on the 2 emails you've now sent YOU HAVE STILL NOT included the Return address. It's so incredibly frustrating. You've tried offering me 15% off and to keep the items - or an exchange. I don't want either. I'd like to receive RETURN LABEL as you clearly promise to send in your returns policy.
*****************************
Very quick to take the money & send the items - but unresponsive when it comes to asking for a returns label. My mother purchased x2 pairs of boots - one for her and one for her husband. Unfortunately, both my parents are elderly and the boots are incredibly hard to get and so we have to return them. The Returns policy is NOT overly clear but it does state to email the team and they'd issue a returns label. But since having written to them confirming the order numbers (#VOGANYW1117059 / #VOGANYW11170730 - they have rather unhelpfully NOT bothered responding. I hope your team read this and have the decency to respond to our emails and to pls send the Returns label so we can send these back to you.
3 November 2024
Unprompted review
Reply from Vogany
Thank you for your feedback regarding our customer service response times.
As I checked your email, our customer service has responded to you.. Kindly check your email.
We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we're actively working to improve our response times.
We appreciate your patience as we strive to enhance our service.
Thank you for being a valued customer.
Shipping Took Longer Than Expected
My order took almost two weeks to arrive, which was longer than I expected. But once they got here, the shoes were exactly what I wanted, so I’m not too mad. I just wish the shipping had been a bit quicker.
12 October 2024
Unprompted review
Reply from Vogany
Thank you for your feedback. We sincerely apologize for the delay in the delivery of your order. We understand how frustrating it can be when shipments take longer than expected, and we truly appreciate your patience in this matter.
While we strive to meet our shipping timelines, there are occasional delays that can occur due to factors beyond our control, such as weather, high order volume, or carrier issues. We want to assure you that we're actively working with our shipping partners to minimize these delays moving forward.
If you would like, I can look into the current status of your order and provide you with an updated delivery estimate. Please don't hesitate to reach out if you need further assistance or if there’s anything else we can do to make this right.
Once again, thank you for your understanding. We value your business and are committed to providing a better experience going forward.
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