The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
Company replied
Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The technical assistance expert (Neil)…
The technical assistance expert (Neil) is very professional. He understand my issue instantly and then solved it. Then he clearly explains to me the rational behind my problem I met. Hence, even though my problem is caused by Titan system error, I still can't neglect such a great support service.
3 November 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Rick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
My experience to setup email with Vodien Customer care
She was with me throughout with patience and asked the right questions, gave me exactly what I required. Shared the links and till the end she delivered my questions with efficiently. very happy with her service.
3 November 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Devpriya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Staff was swift in helping.
3 November 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Linda,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
TERRIBLE SERVICE
We were informed that has to do VPS upgrades during working hours and we cant stop. and guess what? The entire month will be down.
NEVER USE THEIR SERVICE! IF not u will lose your business first.
1 November 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi James,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Marigod resolved my issue where the…
Marigod resolved my issue where the other 3 other agents did not resolve
31 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Shaun,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Your agent MarMari has been very…
Your agent MarMari has been very helpful. Provided good explanation to all my queries.
31 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Customer service is always very fast…
Customer service is always very fast and efficient. Use the chat — it works very well, saves time, and provides precise answers.
29 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Olivier,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Too Many Bugs Vodien Can Not Fix and Refuse to test their White Label software themselves.
After trying to use this platform for six months, I found it has so many bugs that Vodien can not fix. They have white labeled the platform and so support is by a third party. When requesting support I was directed to their supplier and told to quote their own account number with the third party supplier. After more than 20 requests for support due to the many software bugs I asked Vodien to test the platform for a user experience once they were told by their supplier it was fixed. Their response was to close the support ticket. So I have asked for a full refund.
24 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Dean,
We are sorry to hear about your experience and the difficulties you have encountered. We take your feedback seriously and want to ensure your concerns are properly reviewed.
To help us look into this further, could you please email your Customer ID, domain name, and any relevant case or ticket ID to reviews@vodien.com? Our team will prioritize your case and work with the relevant teams to resolve it as quickly as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Best regards,
Sambrin O.
Online Experience Specialist
Gotta say this is the best support…
Gotta say this is the best support service I have experienced fora very long time. Really excellent! All agents spoken to were courteous, knew what needed to be done and how to do it. Problems quickly resolved.
The last agent I spoke to was Cliff.
23 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
my domain webside was down today
my domain webside was down today. Vodien online helpdesk help me resolve it within hal an hour.
24 October 2025
Unprompted review
I felt that I was dealing with someone…
I felt that I was dealing with someone who knew about the problem. He/She understood the issue and could offer the solution to the problem.
I will have to configure the DNS and see if that works, but it is a solution that makes sense.
We are trying both Window/Linux server subscriptions from Vodien, and if we can get the system to work the way we want, it will be more business for Vodien.
23 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Chris,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
New User with No experience
I was new. I got lost on how to settle my email issue. I was assisted by Agent Jonathan. He helps me resolve this in one interaction.
22 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Suraya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Jazzver is great in handling my email…
Jazzver is great in handling my email phishing and scam case professionally, and this is done in just ONE interaction! Thanks so much!
22 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Tung,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Spectacular support and super patient~
Spectacular support and super patient~!
Spot on resolving of matters required. Cheers!!!
20 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Ray,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent customer service from Vodien
Excellent customer service from Vodien! The support team, John, was fast, friendly, and efficient in resolving my login details issue. Really appreciate their prompt response and clear guidance — made the whole process smooth and hassle-free. Highly recommended!
19 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Karen,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Foo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
good knowledge
15 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Cynthia,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Resolve with Empathy
Junmar assisted me with details in resolving the issues I had when I upgraded to a VPS, despite not being in that department. Able to relate what I'm trying to reiterate as I'm not well versed in IT jargon.
14 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
fast respond with clear answer .
fast respond with clear answer .. easy to understand..
12 October 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.