The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
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Review summary
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Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
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Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Quick access to online help.
Quick access to online help.
It was a real person and not a chatbot. They sorted my issue quickly and in one transaction.
22 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Steve,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Quick Respond
The support team was quick to respond to my issues, and very quickly resolved the matter.
22 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Ignatius,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The support officer Cliff was helpful
Cliff was helpful and answered my questions.
19 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Quick to help and solve problems.
Quick to help and solve problems.
18 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great experience with online help, once I was connected.
My problem was I lost my password to get into an account. The online help seemed to be going in circles for a while until I was connected. From there on, it was a quick easy solution from a courteous knowledgeable agent.
18 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
AVOID VODIEN AT ALL COSTS
I have been with Vodien for 6 years, and since that time i have experienced significant problems and issues with the normal functions of my website. The quality of service has been disgraceful undermining the my website in general.
I canceled my hosting yesterday February 12th and am owed 4 months. After communication with customer service i was told 3 months refund would be given but the person i was speaking too may not have the ability to read a calendar and was unable to give me a correct total of my refund but assured me in 24 hours i would receive the refund as it would be calculated by the dedicated team of muppets at Vodien.
After 48 hours an email arrives and No refund was offered and no further contact was returned, customer service is non existent, and customer relations are despicable.
Mysteriously your services at Vodien will make your site run slow, you can be guaranteed that your site will suddenly be infested with bots as the main game for Vodien is to get you to upgrade services in order to fix problems that only showed up when you switched to Vodien in the first place. A devious company that will screw you every chance they get.
BEWARE of fake positive reviews, this company should never have a rating over 1.0 the base line for the worst internet solutions there is online.
15 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Giuseppe,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, particularly regarding the performance of your website and the concerns raised about your refund. We understand how frustrating this situation must have been, especially after your recent cancellation and the expectations set around the refund timeframe and amount.
This is certainly not the level of service we strive to deliver. We take concerns about billing accuracy, service reliability, and customer support very seriously, and we would like the opportunity to review your case thoroughly.
Please reach out to us at reviews@vodien.com with your account details and any relevant correspondence so we can investigate the matter further and provide clarification regarding your refund and service concerns.
Thank you again for bringing this to our attention. Your feedback is important and helps us improve our services.
Kind regards,
Cathy T.
Online Experience Specialist
Great support
Great speed and the person is patience and provided good advice and check on all the possible troubleshooting to help in our case
15 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Jason,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Email problems beyond my ability to fix…
I had email problems beyond my ability to fix. The Vodien agent identified the problem in the settings and made changes. Very efficient process on chat. Thank you.
12 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Eugene,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
fast respon ,helpful customer service…
fast respon ,helpful customer service ,easy to setle problem by customer helpful guide.
11 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Kind regards,
Cathy T.
Online Experience Specialist
Thank you Jeremiah
Thank you Jeremiah, He was patience and solve the issue.
9 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Les,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Rule is the one of best customer…
Rule is the one of best customer support within your team. Polite and helpfull. Take care of clients and solve problems very fast. A BIG THANK to Rule for the exccelent support.
From Reseller Eric Chen
6 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Eric,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I purchased all of my services from…
I purchased all of my services from your company previously. Despite that, when I needed help, I was told I had to pay extra just to receive support.
This is extremely disappointing and unprofessional. Based on this experience alone, your service deserves 1 star. If my client had not already bought their domain and hosting through you, I would never choose your service again.
I work at an agency, and after this experience, I will actively advise my clients and professional network to never use your services. This kind of treatment is unacceptable.
5 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and the frustration caused when you sought assistance. We understand how disappointing it can feel to be asked about additional support options, particularly when you’ve previously purchased services with us and expected help to be readily available.
Your concerns regarding the support experience and its impact on your professional trust have been noted. This is not the experience we aim to provide, and we take feedback like this seriously.
We’d appreciate the opportunity to review what occurred and address your concerns further. Please reach out to us at reviews@vodien.com
with the relevant account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Bern O.
Online Experience Specialist
Mark is really patient and assisted me…
Mark is really patient and assisted me with my queries. Really save my day.
4 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Abdul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The agent was spontanous and resolver…
The agent was spontanous and resolver the issue immediately.
4 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Mohd,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great service support from the support…
Great service support from the support team!
3 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Isaac,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Rogers,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Managed to resolve my issues with the support team
Managed to resolve my issues with the support staff online and not the AI virtual assistant.
A lot of issues raised, especially technical ones, need a support staff and not a virtual assistant. Information provided by virtual assistant can be found on web itself, does not need AI to answer.
20 January 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Jo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Security issue
We would like to report an issue regarding an unauthorized subscription on our account.
It appears that someone used our account to log in and subscribed using another person’s credit card. We have already explained the situation in detail; however, the issue has still not been resolved.
Your support team advised us to proceed with a chargeback, but we do not understand why we are being asked to pay for a subscription that we did not authorize.
20 January 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Sangeeeth,
Thank you for taking the time to share your feedback. We acknowledge your concerns regarding the unauthorized subscription activity reported on your account and the ongoing difficulties you have experienced in resolving this matter. We understand how concerning this situation must be, particularly when it involves account security and billing.
We sincerely apologize for the inconvenience and frustration this has caused. This is not the experience we aim to provide, and we recognize the importance of addressing security-related concerns promptly and transparently.
To allow us to review this matter thoroughly, including the account activity, subscription details, and the guidance previously provided, we kindly ask that you contact us directly with your account information and any relevant case or reference numbers. You may reach our review support team at reviews@vodien.com so the appropriate team can investigate this issue in detail.
We appreciate you bringing this matter to our attention, as feedback such as yours helps us identify areas where improvements are needed. We hope to have the opportunity to review your case further and work toward an appropriate resolution.
Regards,
Bern O.
Online Experience Specialist
Mary
Mary - the support officer attached to my SOS - is simply fantastic. Patient. Professional. Courteous. Calm. Helpful. Forgiving (my stupidity). Accommodating. ALL THE GOOD QUALITIES any customer service office should have.
THANK YOU, MARY!
17 January 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
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