Recently participated in a study and it was a success The recruiters were so nice and they kept calling me to make sure I’m set for the meeting My incentives were paid in the date that was given
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with very late payment but eventually resolved. The research was interesting and well organised.
Company replied
The research was interesting, so thank you for onboarding me. The whole process, from applying to taking part was really simple, and the Vocal Views team guided me through every stage with ease. Thank... See more
Company replied
These are people who know what they're doing. Always considerate and inclusive, they take the time to let an applicant know if they have been or have NOT been successful. The projects are many and v... See more
Company replied
Company details
Written by the company
Vocal Views provides an innovative platform where you can sign up and get involved in paid market research studies. It gives out registered members the opportunity to tell companies large and small how they feel about their products and services.
Contact info
Unit 51 Chocolate Studios, 7 Shepherdess Place, N1 7LJ, London, United Kingdom
- 0208 004 8099
- hello@vocalviews.com
- vocalviews.com
3.7
Average
854 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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So I'm not the only one fuming ... SME Mobile Network Experiences
Had enough now, no money no response
Unbelievable shambles
I cant wait for them to see what I have in store.
Sent over 20 emails no response
Now I've sent a complaint to citizens advice & to MRS about the conduct & about to share my experience via certain platforms that will be heard...SME Mobile Network Experiences
Heads up
Terrible communication keep getting a computer generated answer..
Having trouble getting my incentive.
No one will update me nearly a month later
Disappointing as feel like I'm being taken the p#ss out of
12 June 2026
Unprompted review
Was put in a study on the 10th April
Was put in a study on the 10th April, was promised payment within 21 days after the study finished or after not being taken to the next stage, it’s now 2 months later, still no response to my emails chasing them. Absolutely disgraceful service and behaviour. Have reported them to the MRS also
10 April 2026
Unprompted review
Reply from Vocal Views
Thank you for taking the time to share your feedback.
We’re sorry to hear how frustrating this experience has been, particularly regarding the delay in receiving an update about your incentive and your attempts to contact us.
We take payment and communication concerns seriously. As we’re unable to discuss individual participation or payment details publicly, we would like the opportunity to review your case fully and establish what has happened.
Please contact us at support@vocalviews.com with the email address used for the study and the relevant project details so we can investigate this further.
Thanks
The Vocal Views Team
Attrocious
The communication with this company is atrocious. I have received threatening emails from mangopay due to an inactive account and advising they will charge an inactive account fee but I am unable to get anyone to answer the phone, call me back or reply to my emails. Avoid at all costs.
1 May 2026
Unprompted review
Reply from Vocal Views
Thank you for taking the time to leave your feedback.
We’re sorry to hear about the difficulties you’ve experienced trying to get in touch with us, and we completely understand how frustrating it must have been to receive communications regarding an inactive MangoPay account without being able to get clarification from our team.
MangoPay is no longer a payment method we use, but we would still like the opportunity to review what has happened and make sure your query is properly addressed.
As we’re unable to discuss individual account details publicly, please contact us at support@vocalviews.com with the email address linked to your Vocal Views account, and we will look into this for you.
Thanks – The Vocal Views Team
Do not do any market research for vocal views
All the reviews you have read about vocal views being so great are all lies and all fabrication … the reviews are written by themselves or they tell the “respondents” to write good reviews about them….. that’s why a certain staff member who use to work for them left and they said the company is mis managed and incompetent. Do not do any market research for them ….they don’t pay you on time … they pay you if they pay you months later …… and they keep the incentive as long as they can so interest builds up in their bank account, so getting paid twice basically…… sometimes three times ….rip off merchants ….and they don’t call you caring about if you got the details because you can’t even get through to them when you call ….. and when you do get through it’s an answering machine with an American accent ????????…..don’t join them and don’t do any jobs for them … they won’t pay you !!!!….. join any other market research besides these people
12 September 2025
Unprompted review
Feedback for Vocal Views
I am giving my feedback for a mystery shopper study I did on 19th September 2025. To this date, I have still not received the incentive due to me after numerous emails sent to Vocal Views. By posting this feedback, I am hoping Vocal Views will finally respond and process the incentive. Otherwise, I will pursue this matter further via alternative means.
19 September 2025
Unprompted review
Vocal about Vocal Views
My experience with Vocal Views was excellent. I was delighted to be engaged by the company and made to feel extremely valued. Their customer support was exceptional and their communication was proactive and professional. The team here are really helpful and made everything run very smoothly.
6 March 2026
Unprompted review
Excellent experience!!
I recently participated in a study/project through Vocal Views, and the entire experience, from booking to speaking with the client, was seamless, enjoyable, and genuinely well run. Recruitment and scheduling were straightforward and refreshingly hassle-free. The Vocal Views team were professional, friendly, and engaging throughout.
I also felt I was well matched with the client, which really speaks to Vocal Views’ skill in recruiting and pairing participants effectively. The compensation was generous and paid promptly! Overall, I’m very happy with the experience and would gladly recommend Vocal Views.
2 March 2026
Unprompted review
This is a trustworthy company
This is a trustworthy company. Carried out the research with good communications, great researcher who made me feel at ease, was friendly and created an environment where I was comfortable sharing my views.
6 March 2026
Unprompted review
Reply from Vocal Views
Hello Will,
Thank you for taking the time to share your experience. We’re really pleased to hear that you felt comfortable during the session and that the researcher helped create a friendly and welcoming environment.
Clear communication and making participants feel at ease are very important to us, so it’s great to know this was reflected in your experience.
We truly appreciate your feedback and hope to work with you again on future research projects.
Thanks – The Vocal Views Team 🙂
Always have had a great experience and…
Always have had a great experience and would recommend.
4 March 2026
Unprompted review
Reply from Vocal Views
Hello Emma,
We’re really pleased to hear that you’ve consistently had a great experience with us.
Your recommendation means a lot to our team, and we truly appreciate you taking the time to share your feedback.
We hope to welcome you to more research projects in the future.
Thanks – The Vocal Views Team 🙂
Great research always someone to talk…
Great research always someone to talk to if needed help with anything. Also good incentives interesting topics.
1 March 2026
Unprompted review
Reply from Vocal Views
Hello Bex,
Thank you for sharing your feedback. It’s wonderful to hear that you’ve enjoyed the research experiences and that you felt supported whenever you needed assistance.
We aim to make the process clear, approachable and worthwhile for everyone who takes part, so it’s great to know the topics and overall experience have been positive for you.
We really appreciate you taking the time to leave a review and hope to see you involved in more studies in the future.
Thanks – The Vocal Views Team 🙂
Great staff, smooth experience
Friendly and helpful staff able to answer any questions. Market research experience was smooth and easy.
12 February 2026
Unprompted review
Reply from Vocal Views
Hello Clementine,
Thank you for your kind review. We’re really pleased to hear that you found our team friendly and helpful, and that your research experience was smooth and easy. We always aim to make the process clear and enjoyable for everyone who takes part, so it’s great to know this was reflected in your experience.
Thank you again for sharing your feedback, and we hope to welcome you to another research project in the future.
Thanks – The Vocal Views Team 🙂
Good so far looking forward to working…
Good so far looking forward to working more
12 February 2026
Unprompted review
Reply from Vocal Views
Hello Alfie,
Thank you for taking the time to leave a review. We’re really glad to hear that your experience has been positive so far.
We appreciate your interest in taking part in our research projects and hope to work with you again in the future.
Thanks – The Vocal Views Team 🙂
Honestly
Honestly, I’ve never had a bad experience with Vocal Views. I know a lot of people feel discouraged when it comes to companies dealing with focus groups and survey platforms, but they genuinely do what they say they do.
They’ve also updated the website recently and it’s 10x easier to navigate now. Smooth, simple and straight to the point.
Highly recommend them
2 March 2026
Unprompted review
Reply from Vocal Views
Hello Claudia,
Thank you very much for taking the time to share such a thoughtful review. We’re really pleased to hear that you’ve consistently had positive experiences with Vocal Views.
It’s also great to know that the recent website updates have made the process easier to navigate. We’ve been working hard to make the application and participation experience as smooth and straightforward as possible, so your feedback means a lot to the team.
Thanks – The Vocal Views Team 🙂
Great communication and interesting…
Great communication and interesting research
2 March 2026
Unprompted review
Reply from Vocal Views
Hello Wanshika,
Thank you for taking the time to leave us a review. We’re really pleased to hear that you enjoyed the research and found the communication clear throughout the process.
We truly appreciate you sharing your views and hope to welcome you to another research project in the future.
Thanks – The Vocal Views Team 🙂
I recently did a research about tea and…
I recently did a research about tea and coffee the researchers were very good updating me on time and dates the payment was send 21 days after like was promised
29 January 2026
Unprompted review
Reply from Vocal Views
Hi Mariola,
Thank you for your review. We’re really pleased to hear you enjoyed taking part in the tea research and that our team kept you well updated throughout the process.
It’s great to know everything went as expected and we appreciate you taking the time to share your experience.
Thanks – The Vocal Views Team 🙂
Vocal Views has been a fun experience
Vocal Views has been a fun experience, I have a lot of fun providing valuable feedback and insights for them.
28 February 2026
Unprompted review
Reply from Vocal Views
Hi,
Thank you for your kind review. We’re really pleased to hear you’ve had a fun experience taking part and enjoy sharing your feedback and insights with us.
We really appreciate you getting involved in our research and hope to have you join more studies in the future.
Thanks – The Vocal Views Team 🙂
Had such a great experience with Vocal…
Had such a great experience with Vocal Views during a recent PlayStation live play session. Everything was organised, friendly, and super smooth from start to finish. The session was genuinely fun and it felt like my feedback actually mattered. Payment was straightforward too. Would definitely take part again! 👍
27 February 2026
Unprompted review
Reply from Vocal Views
Hi Ace,
Thank you for such a great review. We’re really glad to hear you enjoyed the session and that everything felt organised, friendly, and smooth from start to finish. It’s especially nice to hear that you felt your feedback was valued, that’s exactly what these sessions are all about.
We’d love to have you take part again in future studies.
Thanks – The Vocal Views Team 🙂
I had a great experience with Vocal…
I had a great experience with Vocal Views. The survey covered a subject I was genuinely interested in, and the platform was interactive and easy to use. Logging in was straightforward, and the overall service ran smoothly from start to finish.
12 February 2026
Unprompted review
Reply from Vocal Views
Hi Cavin,
Thank you so much for your lovely review. We’re really glad to hear you enjoyed the study and that it covered a topic you were genuinely interested in. It’s also great to know you found the platform easy to use and that the whole process ran smoothly from start to finish.
We really appreciate you taking part and hope to have you join us for more studies in the future.
Thanks – The Vocal Views Team 🙂
I recently took part in a tea drinkers…
I recently took part in a tea drinkers focus group with Vocal Views and had a really positive experience. The session was well organised, relaxed and easy to join. Communication was clear throughout, and everything was explained properly. I also received my incentive as promised. I’d definitely be happy to take part in future studies with them.
28 January 2026
Unprompted review
Reply from Vocal Views
Hi Portia,
Thank you for such a thoughtful review. We’re really pleased to hear you enjoyed taking part in the tea drinkers focus group and that the session felt relaxed, well organised, and easy to join.
It’s great to know the communication throughout the process was clear and that everything worked smoothly from start to finish. We really appreciate you taking the time to share your experience.
We hope to welcome you back for more studies in the future.
Thanks – The Vocal Views Team 🙂
Very easy to use the new website
Very easy to use the new website, easy sign up process and nice simple and straightforward.
23 February 2026
Unprompted review
Reply from Vocal Views
Hi Laura,
Thank you for your kind review. We’re really pleased to hear you found the new website easy to use and that the sign-up process was simple and straightforward.
We appreciate your feedback and hope you enjoy taking part in future studies.
Thanks – The Vocal Views Team 🙂
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