VLCC Wellness Reviews 

135
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were unhappy with their experience overall. Many customers openly expressed deep frustration regarding poor customer service, unhelpful staff members, and a total lack of accountability when things went wrong. Many visitors frequently noted that appointments were poorly managed, while several treatments failed to deliver the promised results. Some reviewers were happy with the professional staff and the relaxing treatments experienced during their scheduled visits. People also appreciated the friendly atmosphere, noting that certain team members provided attentive care and great service. A few visitors highlighted specific branch specialists who delivered wonderful results and made them feel entirely comfortable.

What people talk about most

Service

Consumers experience highly mixed service outcomes, as while some reviewers praise the professional care,... See more

Staff

Customers consistently note ambiguous experiences with staff, as reviewers shared a mix of both high praise... See more

Customer service

Users describe negative interactions with customer service, noting that calls and messages are frequently... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers describing relaxing and pleasant... See more

Price

Reviewers highlight negative aspects of price, expressing deep disappointment and frustration over costly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible experience and pathetic service When I went for facial,they motivated me for chemical peeling . Inspite of me asking VLCC staff to do a skin test to check for any allergy,they performed che... See more

Rated 1 out of 5 stars

I am having the worst experience of my life. Spent over 1.5lakh for multiple sessions and treatments, never availed those sessions so asking for a refund and cancellation and they straight up denied... See more

Rated 1 out of 5 stars

Dear Sir/Madam, I am writing to formally lodge a complaint regarding the services I purchased from your VLCC branch near Janjeerwala Square, Indore. I paid ₹22,000 for a slimming... See more

Rated 1 out of 5 stars

I have joined VLCC WS branch in Faridabad in sector 79, Ms Tanvi was the consultant who suggested me to join there to take the services for inch loss and reduce the fat of belly . From 1st August i... See more


Company details

  1. Skin Care Clinic
  2. also in
  3. Dermatologist
  4. Wellness Center

Written by the company

Founded by Mrs. Vandana Luthra in 1989, is a leading Wellness & Beauty services and products organisation, serving customers across 310 locations in 143 cities spanning 12 countries in South Asia, South East Asia, the Gulf Cooperation Council Region and East Africa. In over 30 years of operation, the VLCC brand has grown to become synonymous with Wellness & Beauty in Indian households and has among the largest scale and breadth of operations within the beauty and wellness services industry in India and other countries it operates in.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(135)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please stop paid promotions.VlCC is…

Please stop paid promotions.VlCC is cheating people . When i went for receiving a service from them they motivated me to pay for a plan.They said "please pay the amount to a phone number" .I did so.After proving 4 sessions of lazer the staff who recived the money left VLCC and went off.So they are not willing to provide service They are collecting money but not providing services .I don't know why VlCC says that the money received by the customers has validity for a specific period.I think this is a white color fraud.When we call to the call centre they will lift the call and they say that they will call back within 15 minutes.but they won't call back.If we call again they will give the same reply.No response for Email.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

THE WORST EXPERIENCE EVER

THE WORST EXPERIENCE EVER - I paid a large sum of money for a weight loss programme based on incorrect medical information from them, stating that I could lose weight despite having a thyroid condition. After I paid and left, the doctor told me that this was not possible until I was cured and my thyroid was under control. I had paid the amount via mobile phone, and the saleswoman did not inform me beforehand that the centre's policy was that the amount was non-refundable. They then sent me the invoice, even though the centre must be subject to Omani law. How can they have such a policy when they did not provide any service in return? When I went to the centre, they gave me an old, worn-out robe, and I had to walk on the floor, which was dirty and greasy, without slippers. The floor was covered with their shoes, which they use on the street, and it was dirty. The bathrooms were dirty, and the staff were rude. I asked for a refund for the reasons mentioned, but they refused my request completely. I filed a complaint with their branch in Dubai, and they also refused my request completely! Very bad treatment! I do not recommend anyone to go to this place.

5 May 2025
Unprompted review
Rated 3 out of 5 stars

VLCC Beauty approved because of staff, but not VLCC slimming

I have had an amazing experience with VLCC Beauty, especially thanks to Hamida at the C-Ring branch. All the staff members are lovely, but Hamida truly stands out. She is incredibly caring, professional, and hardworking. She consistently goes above and beyond to ensure clients have a relaxing and rewarding experience. Her deep knowledge and expertise are evident, and I’ve seen real, visible results in both my face and hair treatments. Hamida is not only skilled but also kind and attentive, and I always look forward to my next session with her. She truly takes great care of her clients and makes VLCC Beauty a place worth returning to.

However, my experience with VLCC Slimming was quite disappointing. Unfortunately, it felt more focused on sales than results. Once I purchased a package, I felt completely abandoned — there was no proper follow-up to check if the treatment was working, only further attempts to sell additional services. I rarely saw the same technician, which made it difficult to track progress or build trust. Ultimately, the treatment did not work for me, and it felt like a waste of both time and money. I will not be returning to VLCC Slimming, but I will definitely continue with VLCC Beauty as long as Hamida is there.

24 May 2025
Unprompted review
Rated 4 out of 5 stars

Today I visit Vlcc for head to toe…

Today I visit Vlcc for head to toe repair service & I m very satisfied for the treatment & service given by them , Pravin is best for pedicure & manicure & Manju given me the best facial treatment with the best suggestion

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I got full body Lazer package

I got full body Lazer package. I must say wonderful results.
I was told as i have hard hair I will get result better then the people with softer hair.
Pooja is amazing. She explain everything during Lazer session.
Quite satisfied 😌

22 April 2025
Unprompted review
Rated 5 out of 5 stars

I had a full body laser session today…

I had a full body laser session today and I’m beyond satisfied with the service. Preema was incredibly professional, kind, and made me feel comfortable throughout the entire process. She was very thorough and explained everything clearly. The clinic was clean and welcoming, and the overall experience exceeded my expectations. Highly recommend, and special thanks to Preema for her amazing work!
VLCC Nad Al Hamar branch

21 April 2025
Unprompted review
Rated 1 out of 5 stars

Bhot bekar service hain inki staff…

Bhot bekar service hain inki staff prabha parsad ludhiana branch mein bhot bekar hai pehle fsati hai package de ke 8 sitting ka or loan le customer ko fsa deti hai, and 1 sittjng jab inse krvayi maine laser hair reduction ki usme hairs toh proper clean hi ni kre razor jo use krte hai pehle usse hi clean ni kre machine se toh baad ka procedure hai inka uske 2-3 din baad mere shoulder pe acne aa gye inki service se ..and jab inse maine apna package cancel krne ka bola toh mna kr diya isne kehti dubara krva lo arey jab pehle hi sahi nhi kiya kaam dubara kya krenge 7 minute mein poori service krdi inhone poori skin ki itni jaldi hota hai..bewkoof bnate hai itna kaam toh hm ghr pe hi kr skte hain..or package return bhi ni kiya ..Prabha parsad jo deal krti hai isko bola maine k mera loan hi cance krva de abhi first instaalment mein bhi 1 mnth ka time hai jo tumhari 1 sitting hai uska charhe mai pay kr deti hj in hand ..bt nahi abusive language mein aa gyi ..whatsapp cal krke yeh gaali nikalte hain even isne apne husband se bhi gaali niklwayi hain Aman naam bol rha tha or gaali nikaal tha tha ..in dono pe maine case krna hai prabha parsad and uske husband pe..pls meri tra jo or ladkiyan bhi hain woh mujhe 8528299494 is no. Pe cal krke mere sath mil k hm inpe case krein..pls aap sb se request hai mera 35,000 ka loan krva k fsaya isne or bhi bht ladkiyon k paise aise hi fsaye hain isne..hm sb mil k ispe action le skte hain yeh VLCC wale bhi agr koi action nhi lenge prabha parsad pe toh hm company pe bhi case krenge

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer care service

VLCC is very good until you want to take a package from them, till then they will call you a 100 times, once you have paid for it, then you have to find your way, they dont really care for what they committed to you. During the service period not a single of their staff will enquire how you are doing. Neither do they care about your progress, thankfully my therapist was good at her job so I had some results, based on the therapy and my efforts. Customer care is horrible.

4 March 2025
Unprompted review
Rated 1 out of 5 stars

I had a very very frustrating…

I had a very very frustrating experience with customer service with call centre and marine drive branch Mumbai
They never ever answer the calls nor do they do have any appointments slots
The customer support staff was very very rude
No call backs either from call centre or marine drive branch Mumbai

26 February 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE OF VLCC CHROMPET ( SCAM )

BEWARE OF VLCC CHROMPET ( SCAM )

I visited VLCC Chrompet for laser hair removal on my face. The doctor examined my skin and recommended at least 8 sessions to remove all facial hair completely. On the day of my visit, they had a promotional offer, where instead of the usual price of ₹5,999 per session, they were charging ₹1,999 if I booked the treament that day itself. I was interested because it would save a lot of money. Instead of paying ₹5,999 for one session, it would only cost ₹1,999.

The doctor also mentioned that if I opted for a package, she could apply the offer, and the total cost for 8 sessions would be ₹34,000, instead of the usual ₹52,000 plus tax. I thought the ₹34,000 package was a better deal, so I paid ₹10,000 as an advance.

However, after just the first session, my facial hair reduced significantly, and I realized I only needed about 3 sessions in total. I now feel like I lost money and was tricked into buying a package I didn’t need.

I’ve asked for a detailed breakdown of the costs 5 to 6 times, but neither the doctor nor the staff have provided any information. Additionally, the doctor promised to send me a prescription for sunscreen, face wash, and moisturizer, but it’s been three weeks and I haven’t received anything, despite asking her 2 to 3 times.

This has been a very unprofessional experience, and I feel like it was a complete scam.

For anyone considering laser hair removal, I highly recommend going with individual sessions instead of committing to a package.

I would appreciate it if VLCC Chrompet could refund the amount for the unused sessions, as I no longer need the full package

21 September 2024
Unprompted review
Rated 1 out of 5 stars

No words to describe the kind of…

No words to describe the kind of customer service the staff provides arrogant totally. I have taken peeling, Q-switch and prp worth 55k trust me i have not found any significant improvements. The wprst part is they even do not onow what is the concern area they start with the service and do not know about any thing. And when you ask anything they even do not bother to respond. 1-2 services will be good but after that a person regrets investing their money time. Recommend to go with other options do not come.

It is about Dehradun rajpur road vlcc

I wish i could rate them negative

28 September 2024
Unprompted review
Rated 1 out of 5 stars

Taken package for laser hair removal…

Taken package for laser hair removal from Bandra turner road at first service only my daughter got many rashes Dr Farheen requested that we should wait for new machine. After they got new equipment staff called Babita went on leave Dr Farheen informed that her mother unwell hence again we waited for new staff to join. New staff called Neetu came agin after few days they fired her as well due to customers complaints. Now when we ask for appointment they say validity is over and they can’t provide us more services SO IN SHORT THEY SCAMMED MY 50K . TODAY WHEN ASKED TO SHARE EMAIL ID DR FARHEEN NOT SHARED THAT AS WELL. BIG SCAMMERS VLCC SPECIALLY BANDRA

19 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look