Vivreau Reviews 10

Reply from Vivreau

Jan 19, 2026

Thank you for sharing your feedback. We’re glad the final solution met your needs, but we’re genuinely sorry that the installation process and communication did not reflect the organized experience we aim to provide. Your comments help us identify where our process can be clearer and more consistent.

If there’s anything further you’d like us to address, please feel free to reach out to info@vivreau.com

Reply from Vivreau

Jan 8, 2026

Hi Buck, we’re truly sorry for the frustration this caused. We missed the mark on communication and scheduling. The technician had a medical emergency and couldn't be on-site as scheduled that day, but it’s our responsibility to communicate this and set expectations so no one’s time is wasted.

We’re reviewing this internally to address the equipment condition and improve coordination going forward. Thank you for bringing this to our attention.

Reply from Vivreau

Nov 20, 2025

We’re thrilled to hear that our team made a great impression and delivered efficient service. Your feedback means a lot to us, and we’ll be sure to share it with the crew!

Reply from Vivreau

Nov 4, 2025

Hi Christopher,
Thank you for your feedback. We're sorry for the installation issues and the ongoing concerns with the leak. This isn’t the experience we aim to deliver, and we apologize for the inconvenience caused. We’re actively reviewing the situation and working to ensure it’s fully resolved.

Reply from Vivreau

Nov 4, 2025

Thank you so much for your kind words! We're thrilled to hear everything went smoothly and that our team could accommodate your site readiness. We truly appreciate your feedback and look forward to supporting you with your upcoming installations.

Reply from Vivreau

Nov 4, 2025

Thank you for the great feedback! We're so glad to hear Julia was helpful throughout the installation and site readiness process. We’ll be sure to pass along your kind words to her.

Reply from Vivreau

Updated Jun 26, 2025

Thank you for the great review! We’re glad to hear our Customer Success Team kept you informed and supported throughout your project. We appreciate your feedback!

Reply from Vivreau

May 29, 2025

Thank you so much for your fantastic review! We're thrilled to hear that Vivreau has made such a positive impact in your workplace. Cheers to keeping your team refreshed!

Reply from Vivreau

Updated May 22, 2025

Thanks, Gary! We’re thrilled to hear that the Whitecaps FC players and staff are enjoying the new dispensers at the training facility. Big thanks to you and your team for preparing the site so smoothly. Wishing you all the best for the rest of the season!

Reply from Vivreau

May 22, 2025

We’re glad you like the product, but we're truly sorry for the long service delay and the inconvenience of being without water for a month. That’s not the experience we aim to provide. We're working to improve our response times and parts availability.