Vivint Reviews 63,294

They did install the thermostat and it’s working well. They have not installed the doorbell yet . Technician told me I had to have at least 11 megabytes to install. We have 16 megabytes and doesn’t want to install. I am not happy with this decision. I want it installed regardless, so it is on.

Great service so far

Very slow network issue

The lady who assisted me with scheduling an appt was very helpful. My precious installment was not satisfactory at all. That technician did not do his job his name was Alex

My technician was awesome and my sales guy.

Every thing the sales person said, did or offered was spot on!! No bullshitting, spot on !!
The system is working perfectly, the way the Installer said it would!!
The cameras clarity is so good!! I’m so glad I chose Vivint as our trusted alarm service!!

Experience like communication and they help us get out of our contract !

They were up front about everything

Vivint delivers an amazing product and service

Everything is great Service and expertise i am very pleased thank you one happy customer

Fast installation, friendly workers, cameras are very effective.

One of the most misleading sales experiences I’ve ever had. Vivint’s sales representative was anything but transparent when it came to the third-party financing involved in the contract. The conversation was carefully focused on monthly payments and benefits while the actual financing arrangement and long-term financial obligation were not clearly explained upfront.

It felt less like an honest sales prevention and more like a deliberate effort to get signatures before customers fully understand what they’re agreeing to. Critical details should never have to be discovered after the fact, yet that’s exactly how this experience felt.

A company that truly values integrity would make financing terms crystal clean from the beginning instead of burying them in paperwork and sales talk. Consumers should be extremely cautious, read every line, and ask direct questions because the information you need may not be volunteered. Transparency was sorely lacking, and the entire process left me feeling misled and frustrated.

I would not recommend this experience to anyone looking for straightforward, honest communication from a sales team.

I’m a new customer and I was told that I need to replace my locks and batteries in the house that already had Vivint in it. Why am I paying 50+799 for coverage in case of emergencies or whatever. Plus I have to install my own stuff. I don’t think so.

Your chat service is the worst.. I am reporting to the BBB.

First of all the sales person needs to slow down and explain the system with printouts on all aspects of the sysrem.

Cameras move too slow and always have problems turning the lights off

I don't remember his name but the person who installed my system was very professional and helpful and patient with me and my Internet.

System works great
Disappointed it can no longer work with my Alexa
That is one of the initial reasons I chose it

The salesman was ok but should have been more up front about total cost of commitment for equipment. Also said other security features that I had before would be compatible-they were not. So far the service is good. I like the doorbell and garage light security, it’s an improvement over our old system. Concerned about future price increases of monthly service. Salesman said it would never increase. I really don't believe that.