Vivint Reviews 63,306

They explained it to me and sit it all up.

On time and very helpful

The sales person Danny was very professional and answered aall our questions.

Cameras are better than Ring but not as advertised by the door to door sales guys. I was not able to see my license plate as clearly as they shoeed on their demo video even though it is less than 20 feet from my doorbell. I have the 2nd highest internet speed and my ring cam can see it more clearly. Maybe theyre great on fiber but not on cable. Sales guy left out very important info and attempted to lock us in for 5 years on paying for the equipment alone. After going back and reading more thoroughly it was noted that we only had 3 business days from the date of signing the contract to cancel NOT 30 days like he claimed. I do love the amount if area the cams capture as well as the night vision being awesome vs Ring but its not budget friendly at all. The customer service folks will do their best to keep you but for $108 a month its not feasible. My wifi bands are also not split and im not sure if that was the issue but 1 at a time the cams or doorbell would loose wifi signal and not capture anything. If I were to continue service that's not very "safe" because it would miss possible important footage. The indoor cam was great with night vision as well but not being able to move left and right made it a bit complicated to find the best placement for the space it was used for. My biggest gripe was the sales guy & his baiting tactics.

We had a very positive experience with Vivint recently after moving into a new (to us) home. Everyone I have spoken to has been very professional especially Danny who installed our security system. He was very knowledgeable and friendly and helped us to choose which options worked best for us. He finished his work in a very timely manner, cleaned up after himself, and then very patiently explained how it all worked to me and my husband. We are in our 60s and somewhat technologically challenged!! The system is very simple to use and we are very happy we chose Vivint. I would highly recommend.

The product is decent, but the installation experience was lacking. The installer didn't explain how the devices work or where they're located, and he even forgot the door sign

So far the service has been great. Excellent equipment after a smooth installation by Amanda.

Oh service was excellent before installing the security system… after that crickets…not impressed at all

Everything about the system, and the tech were amazing. I know my family is safe thank you.

My tech was nice and respectful. And he explained the system in an easy to understand way.

Service is fine, no complaints for years. I needed to cut service due to financial cutbacks, they would not allow me to cancel. No way to do it on the app. I call and get asked 15 questions as to why and trying to convince me otherwise. I get escalated to manager who again tries to convince me otherwise. Then I have to give 30 days notice of cancelation. I understand wanting to try and keep customers but there is a point where you just need to say ok and cancel the account. I didn't have anything negative to say about them until this and now I am writing this review because of the terrible experience at the end. Way to go Vivint, now I will not recommend you to anyway nor will I ever return to you!

Respect, courtesy and patience of the operator

I had a scheduled appointment yesterday, June 25, 2026, between the hours of 4:00-8:00 PM for a technician to fix the problem I was having with my garage door opener and garage sensors. The technician arrived at my home at 2:00 PM and left at 2:18 PM. He arrived a couple of hours before my scheduled time and left without completing the repairs.

I am disappointed that the technician arrived well outside of my scheduled appointment window without prior notice or confirmation that I was available. I specifically scheduled the appointment for the 4:00 PM to 8:00 PM timeframe, and I expected the service to be performed during those hours.

Sales people are aggressive. They get you set up, then sarent available to help.

Sweet and sour review.. I absolutely love everything about the equipment BUT the salesman said so many half truths and kept so much info that I’ve been finding out myself. I wouldnt have switched from ADT if I knew. He was swift, fast, sweet talked sign here, lets check tis out; blink of an eye and boom I was on Vivint. Should have picked that up whe he redirected my questions. If you ask how much and the answer is “a million dollars” with a smile, dont do it. Dont know what happened to me that day, I got played so hard I dont talk or think about it. It was on me.. But the equipment and set ip its great, that at least. If you have ADT, just upgrade but dont switch over, it will cost $$$ again and you cant get out or go back because it will cost you even more $$$. Only path is forward now, with deep regrets of owning a great system.

Sales person was a very nice guy 👦 and told the truth.

You waiting until I got my equipment installed then decided to call me and tell me that I’m responsible for all repairs. I don’t understand that if the equipment is not finished pay being paid for that should be upfront. That’s poor advertisement. My representative told me I will get it for two months free but turn around and say one month OK I can go with that but still stop playing on people intelligence.

They came in and got the job done and explain how to operate it

During solicitation of sales a lot of untruths were told to me, I followed up with customer service about the issue and even they didn’t follow up with what they would correct. I’ve stated many times how I would like to cancel services